Creative cloud window is empty

Hello

I ran into an issue where one of our users cannot see its applications in the suite adobe, rather than creative cloud window is empty.

I tried the following fix, but it still does not work:

https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html

Also tried to uninstall creative cloud and reinstalling the software but it just brings me right to return to the empty window:

Uninstall the Adobe Creative Cloud desktop application

I tried to install the software suite on my desk, and it works fine. I think the uninstall process leaves some files behind so simply write back the same question.

Please let me know any ideas you might have on this.

Thank you!

Jan B.

Hi Leila,

If the cleaning of creative cloud tool did not help, try the steps mentioned below.

Remove the OOBE and AAMUpdater folders.

Mac OS:

  1. Exit creative Cloud Desktop
  2. Access \User\\Library\Application Support\Adobe *

And/Library/Application Support / Adobe *.

To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 and later.

  1. Find and delete the files AAMUpdater and OOBE
  2. / Library/Application Support/Adobe (rename Adobe Application Manager and Adobe of joint office)
  3. Go > utilities > (rename Adobe Application Manager and creative cloud)
  4. Download creative-cloud

https://helpx.Adobe.com/creative-cloud/help/install-apps.html

Windows:

  1. Exit creative Cloud Desktop
  2. Go to \Users\\AppData\Local\Adobe\

And C:\Program Files (x 86) \Common Files\Adobe

C:\ProgramData\Adobe

  1. To view the AppData folder and program hidden data, see files, folders, file name extensions. Windows XP, Vista, Windows 7.
  2. Find and delete the files AAMUpdate and OOBE
  3. Download creative-cloud

https://helpx.Adobe.com/creative-cloud/help/install-apps.html

Let us know if this will help.

Kind regards

Sandrine

Tags: Adobe

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