Creative cloud - wrong email?

I signed up for the trial of creative cloud and realized after the fact that I misspelled my email address. So I've set up a new account with the correct email address because I couldn't connect to the misspelled email one address. Now when I go to install Illustrator or Photoshop I get a message that says to check my email address but it's the wrong email address. I can't find any support for this and the chat and telephone services are not available.

Adobe can only help with this

While the forums are open 24/7 you can't contact Adobe support at any time

Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

Don't forget to stay signed with your Adobe ID before accessing the link below

Creative cloud support (all creative cloud customer service problems)

http://helpx.Adobe.com/x-productkb/global/service-CCM.html

Tags: Adobe

Similar Questions

  • How can I change my creative cloud account email address

    I'll stop any time by using the e-mail address, with that I signed up initially to creative cloud. Is it possible to change the email address used for my account to another?

    Hello

    You can check the following link to change the email address associated with your Adobe ID, your Adobe ID account management

    If you have problems to do you can try to contact Adobe to Contact Customer Service support

  • Delivering creative cloud-related email account.

    I downloaded creative cloud, but I can't to the actual platform that the computer invites me on an e-mail address that is not my e-mail address. I tried to uninstall and reinstall. Someone knows how to fix this?

    A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

    -e-mail https://forums.adobe.com/thread/1446019

    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

    or

    Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    Don't forget to stay signed with your Adobe ID before accessing the link below

    Creative cloud support (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  • Stuck to check e-mail on a creative cloud on mac address someone help?

    Can anyone help? i'm going to cry Ive tried uninstalling and reinstalling and it's always the same.

    Hello

    Follow please: address error to connect to Creative Cloud Desktop, Email how to pass my e-mail?

    Kind regards

    Sheena

  • I need help to cancel my account creative cloud I wrote the wrong email address when I created it

    I need help to cancel my account creative cloud I wrote the wrong email address when I created it. Is there a way I can do?

    Hello

    Please contact support by calling/chat for cancellation requests and billing queries:

    Contact the customer service

    * Be sure to stay connected with your Adobe ID before accessing the link above *.

    You can also check the help below document:

    https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

    Please go through the Adobe - General conditions of subscription as well.

  • I accidentally entered the wrong email when I registered creative cloud. Now, I can't get out. How can I fix it?

    So, I have creative cloud on my laptop. I accidentally entered the wrong email (I can even access this e-mail because I mistyped it) and creative cloud now refuses to forget it and I would retype. Ive tried uninstalling and reinstalling, but there always this attached e-mail. How can I fix it?

    Please try the thread: https://forums.adobe.com/thread/1481682

  • Cannot sign Adobe Creative cloud with wrong email

    AlHello,

    I created an account to download Adobe Creative Cloud. After downloading, I opened creative cloud and he asked to check my e-mail address, except that I misspelled my email address. The email is part of a private domain so I can't create an email that fits him and there is no way to disconnect from creative cloud because it remains on the verification page.

    I tried to uninstall and install creative cloud, I also tried to follow these steps:

    Delete the OPM.db file:

    1. Close the creative cloud application.
    2. Navigate to the OOBE folder.
      Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE

    3. Delete the file opm.db.
    4. Launch the creative cloud.



    Although it still does not work.

    How can I connect to creative cloud with my real account when it is stuck on test screen with incorrect email that I do not have access to?

    Hello

    Greetings from Adobe!

    Contact us please contact customer service

    Kind regards

    Gary singh

  • Creative cloud continues to send the verification email to the wrong email address!

    When I install creative cloud, he sends his check in a previous email that I no longer have access, I need to send the email to a different email address.

    Any advice?

    Thank you

    Follow the procedure below:

    Quit the application Adobe Creative Cloud.

    Windows:


    Complete all processes of Adobe Task Manager as the creative cloud, CoreSync, Armsvc, AAMUpdater... etc.

    Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

    Type below command and press the enter"" key.

    AppData

    It will open the Appdata folder.

    Then go to the Local > Adobe > OOBE. OOBE folder and delete "' Opm.db ' file."

    Mac:

    Force quit all processes of Activity Monitor Adobe as creative cloud, CoreSync, Armsvc, AAMUpdater... etc.

    Applications > utilities > activity monitor.


    (1) right-click on the icon in the Finder, then select 'Go - To' folder.
    (2) you will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

    ~/Library

    It will open the folder of the user's library.

    (3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.

    ------------------------------------------------------------------------------------------ ----------------------------------------------------

    Once you had deleted Opm.db file, launch Adobe Creative Cloud app and sign and select.

  • Creative cloud trying to check wrong email!

    I tried uninstalling and reinstalling - search the OOBE file. Nothing helps. I paid for Adobe Premiere and I can't download it and start using it unless I connect the cloud to Adobe. Anyone able to help?

    Hi Poppie,

    Please use the Cloud Creative Adobe cleaner tool on your system.

    and then re-install cc app: https://helpx.adobe.com/creative-cloud/help/download-install-app.html

    Kind regards

    Rahul

  • Hello! I live in Brazil, I try to buy the creative cloud to the picture and it does not work because I changed the country! I don't know what's wrong, they say to call this 1800 426 570 phone number but no work at the Brazil! Does anyone know another fo p

    Hello! I live in Brazil, I try to buy the creative cloud to the picture and it does not work because I changed the country! I don't know what's wrong, they say to call this 1800 426 570 phone number but no work at the Brazil! Does anyone know another phone number to provide payment information?

    Hi Luciano,

    Please click on the following link: Contact Customer Care

    *Remember to stay signed with your Adobe ID ( email id used to purchase the subscription ) before accessing the link above*.

    Select the exact options indicated below in the capture to get support of screen options:

    Let us know if that helps.

    Kind regards

    Sandrine Bani

  • Email creative cloud

    Anyone know how I can change my email address in the creative cloud. I downloaded creative cloud, but I wrote a wrong email address pls reply

    A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

    -e-mail https://forums.adobe.com/thread/1446019

    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

  • My Adobe Creative cloud on my Mac app is stuck on an old invalid email address, please help?

    Then when I signed up for the creative cloud, I accidentally typed in my email. After signing with this evil to my desktop app email, he is stuck in mode of verification process... He said that he sent a verification email to my wrong email and only allows for two options: check again, or resend the validation e-mail. It doesn't seem to be a way to disconnect or he forgets that the e-mail and let me know with the new correct email for I (I quit upward with)... I even tried to uninstall and reinstall the program, and it remains somehow remembered the old incorrect email instead of allowing me to log in again... I don't know what else to do...

    Hello

    For windows,.

    • Launch the Task Manager, right-click on the taskbar and click Task Manager
    • Kill all associated Adobe creative process as the cloud, CC, CCX, Core Sync, Adobe Office service, Adobe CPI brokerage
    • Windows-press and the letter R together to get a run dialog box.
    • type %appdata%\microsoft\windows\sendto and then click ok
    • Open the folder named as local and then Adobe, then OOBE
    • Delete Opm.db inside the OOBE
    • Launch creative cloud desktop application and it should allow you to use another e-mail address

    For Mac

    • Launch the activity monitor
    • Kill all associated Adobe creative process as the cloud, CC, CCX, Core Sync, Adobe Office service, Adobe CPI brokerage
    • Open finder and in the finder menu, click OK, and then go to
    • Type following command ~/library/application support/Adobe/oobe /.
    • Delete opm.db
    • Launch creative cloud desktop application and it should allow you to use another e-mail address
  • Creative cloud has always said I need to confirm my email address

    Hello!

    Help, please. I bought a 12 months Abo for creative Cloud with twi products.
    I tried to install creative cloud but once I confirmed my email address it always says that I need to confirm my email address.
    and he said: it sends a mail to a wrong e-mail address,.
    but my creative cloud acount is the right address and it is already confirmed.
    I tried to download new creative cloud, but I still have the same problem.

    Hello

    Rename the file (oobe to oobe.old) below for mac and windows and then connect you with correct email.

    MAC: -.

    Go > go to folder > ~/library > application support > Adobe > OOBE

    Windows: -.

    Windows C:\ Users > user account > app data > local > Adobe > OOBE

  • Creative cloud won't let me switch emails! :(

    I would like to change my email because I accidentally typed my email wrongly and I would change it... Help, please!

    Follow the procedure below:

    Quit the application Adobe Creative Cloud.

    Windows:


    Complete all processes of Adobe Task Manager as the creative cloud, CoreSync, Armsvc, AAMUpdater... etc.

    Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

    Type below command and press the enter"" key.

    AppData

    It will open the Appdata folder.

    Then go to the Local > Adobe > OOBE. OOBE folder and delete "' Opm.db ' file."

    Mac:

    Force quit all processes of Activity Monitor Adobe as creative cloud, CoreSync, Armsvc, AAMUpdater... etc.

    Applications > utilities > activity monitor.


    (1) right-click on the icon in the Finder, then select 'Go - To' folder.
    (2) you will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

    ~/Library

    It will open the folder of the user's library.

    (3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.

    ------------------------------------------------------------------------------------------ ----------------------------------------------------

    Once you had deleted Opm.db file, launch Adobe Creative Cloud app and sign and select.

  • Cloud creation keeps asking to verify my account, but by mistake I entered wrong email. What can I do?

    Cloud creation keeps asking to verify my account, but by mistake I entered wrong email. What can I do?

    Hi Amy,

    Please click on this link: Adobe: creative, marketing, and document management solutions

    You will see that you are connected with wrong email address.

    Please refer to this screenshot and click the option at the bottom of disconnection. Reconnect you with the correct address.

    Please visit this link to download Creative Cloud:

    Download Adobe Creative cloud apps | Free trial of Adobe CC

    Let me know if it helps.

    Concerning

    Megha Rawat

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