Creative Office Cloud accidents

I don't know if this is the correct forum, but I couldn't find anything on a bug/crash reports.

When I start my PC Windows 7 quite often my creative desktop application software cloud will crash. It is not a huge problem, but it's boring.  All I have to do is recognize the crash, restart creative cloud, then all going again.  It often happens, if not every time I start my PC.

My PC has two user accounts, and I think this may be part of why it does, as it seems to hang when I switch from one user to another for the first time.  I could be wrong, but it seems to have only started happening since the last CC automatic upgrade, which was held 2-3 weeks ago, but I've been a client Adobe CC for some time so I'm not quite sure.

Here's the report I get from Windows 7.

See you soon,.

Jason

Adobe Creative Cloud has stopped working

-Check online for a solution and close the problem

-Close the program

Signature of the problem:

Problem event name: APPCRASH

Application name: creative Cloud.exe

Application version: 3.3.0.151

Application timestamp: 55fab2fa

Fault Module name: ContainerUI.dll

Fault Module Version: 3.3.0.151

Timestamp of Module error: 55fab383

Exception code: c0000005

Exception offset: 00016870

OS version: 6.1.7601.2.1.0.256.48

Locale ID: 5129

Additional information 1: 0a9e

More information 2: 0a9e372d3b4ad19135b953a78882e789

Additional information 3: 0a9e

Additional information 4: 0a9e372d3b4ad19135b953a78882e789

Hi, Jeff.  I contacted the support team, as suggested, and Girish guided me through a few stages (including remote access), and although it has not resolved the problem (it took place again even after I had followed the process step by step), I'm happy to keep things as they are, as I will be upgrading to a new PC soon , so I don't know who will fix this problem (otherwise I will consider it raise again).

I consider it just a minor issue in light of all that I have to do is to acknowledge the crash (it happens sporadically, not on every boot), then restart creative cloud to all work very well.  Number of cases: 0187118261

Thanks again,

Jason

Tags: Adobe

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