critical process error msg is dead

I was with my pc hp pavilion dv7 laptop, then a loud beeping sound started with a popup saying it was any suspicious activity to the difficulty to call a microsoft agent that I did.  The 'agent' says my computer has been hacked so he has access to control my laptop to solve the problem, when it made movement * he told me I have to pay $499 for anti virus. I refused to pay him anything then when I hangedup the phone I have been unable to click or do something for the laptop I restarted now a blue screen with an error msg critical of the process is dead rises and I can't do anything. How can I fix?

It wasn't a support agent "microsoft" any with microsoft credentials...

Spyware is the 1st suspect... Launch the microsoft software to try the fix. Get here

https://TechNet.Microsoft.com/en-us/security/jj657526

Once launched, see what results it shows. In addition, if more need help, see what its called service

by opening the task mgr (tab applications), you can search for it in my beginning, advanced, search

then delete. Also, run the anti-virus

Tags: Windows

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