CS4 - installation error

I tried to download CS4 on my laptop and get:

"Setup error - Setup has encountered an error and cannot continue." Contact Adobe customer support for assistance. »

I found only that the forums are available for assistance, but could not find something that helps. I was wondering if anyone has any advice.

Processor: 2.6 GHz

RAM: 4.00 GB

System type: 64-bit

Thank you!

Hi Kimh92165871,

Kindly try to download and install CS 4 products from the link below and see if that solves the problem: Download Adobe Creative Suite 4 products

Follow this procedure if it fails again below:

Solution 1:

1 use the cleanup tool to remove all associated with your machine CS 4: use of the Adobe Creative Cloud cleaning tool to solve installation problems

2 remove the "Caps" folder to the location:

WIN 64 Bit: program files x86\Common Files\Adobe\caps\caps.db

WIN 32 bit: Program Files Files\Adobe\caps\caps.db

3. after that, install the downloaded file.

Solution 2:

1. create new admin account.

2 - install from this account.

3 - Once installed, you are free to delete the account and all the files in the new account.

If it still gives you an error, I recommend you to analyze the installation log file to know the root cause of the error, see:

Troubleshoot installation with log files in Adobe Creative Suite (CS5, CS5.5 CS6), PS Elements and Premiere Elements

How to examine the Installation log files?

Let us know if this helps solve the problem, waiting for your response.

Tags: Adobe

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