CS6 series suddenly not valid

Hello. CS6 master collection serial worked fine for almost a year but now "is no longer valid. pls help

Hi apedersen1,

To reset the host file:

Windows

  1. Click Start > run, type % systemroot % \system32\drivers\etcand press enter.
  2. Right-click on the hosts file, and then select Open. Select the application Notepad open the hosts file.
  3. Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.
  4. Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.
  Mac OS

Log in as an administrator to change the hosts file in Mac OS.

In a Finder window, choose go > go to folder.

Type / etc.

Select the hosts file and open it.

Save the hosts file: choose file > record under, save the file as hosts.backup, and then click OK.

Look for the hosts file for entries referencing activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.

Save and close the file.

Please let us know whetehr it worked.

Kind regards

Romit Sinha

Tags: Adobe

Similar Questions

  • URLS suddenly not valid... and a lot more (worse)

    Earlier, I got this when trying to access a web site:

    URL invalid the requested URL ' / ', is not valid.

    Reference #9.87cc8f18.1290546177.eeb029

    THIS happens for different sites (most sites is large enough; newspapers, etc.). HOWEVER, and perhaps a little later, my internet connection stops. I can get to some network drives, I can ping websites, but not recover files through HTTP. Reset is the only way to solve it.

    I have two computers connected to a linksys router. The XP has these problems at least once a day; the Win7 has never no problem. Problems occur all of a sudden. I tried to turn the market as well as the cable modem router. Is not serious. BUT only the XP computer is affected. Any ideas where I should look?

    Check your HTTP and HTTPS protocols.  See www.oehelp.com/ielnk.aspx
     
    Steve
     

    Earlier, I got this when trying to access a web site:

    URL invalid the requested URL ' / ', is not valid.

    Reference #9.87cc8f18.1290546177.eeb029

    THIS happens for different sites (most sites is large enough; newspapers, etc.). HOWEVER, and perhaps a little later, my internet connection stops. I can get to some network drives, I can ping websites, but not recover files through HTTP. Reset is the only way to solve it.

    I have two computers connected to a linksys router. The XP has these problems at least once a day; the Win7 has never no problem. Problems occur all of a sudden. I tried to turn the market as well as the cable modem router. Is not serious. BUT only the XP computer is affected. Any ideas where I should look?

  • Maps Flash utility support driver install - series No. not valid

    After the upgrade from vista home to vista professional, I tried to install the utility driver of flash support cards, but it is said that the serial number. is not valid
    What should do?

    Nceske

    Post edited by: nceske

    Of couse

    Model a200-281
    Pilot: FSCC-20080414100732

    Can you please put the laptop model and the driver that you are trying to install?

  • Windows 7 suddenly not valid/true.

    After a holiday my work laptop tells me that my windows is not valid.

    MGA Diag report below.

    Tried to post with all of the automatic methods (slui slmgre and others)-TNA.

    legitcheck.HTA does not work - the script errors. It runs via IE11.

    The laptop has no more sticker - its 5 years and so is the top windows.

    Lenovo W530.

    Any advice?

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Code of Validation caching online: 0xc004c4a7
    Windows product key: *-* - J8D7P - XQJJ2-GPDD4
    The Windows Product Key hash: xgsndMkYdJsYmUng0qIJ/thx + HI =
    Windows product ID: 00371-868-0000007-85018
    Windows product ID type: 1
    Windows license Type: customer KMS
    The Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {04FFBC7A-1650-4225-9A6E-4AA21B32083F} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Professional
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_ldr.160516 - 0600
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: fast
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: fast
    Allow the Internet Explorer Webbrowser control scripts: allowed
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {04FFBC7A-1650-4225-9A6E-4AA21B32083F}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-GPDD400371-868-0000007-850181S-1-5-21-3042480492-2902352593-2062993632LENOVO24474 HGLENOVOG5ETA3WW (2.63)20150918000000.000000 + 000DE3F0400018400FE08090409Romance Time(GMT+01:00) Standard13LENOVOTP-G5 109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7 Professional edition
    Description: operating system Windows - Windows (r) 7, VOLUME_KMSCLIENT channel
    Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-868-000000-03-1030-7601.0000-1132015
    Installation ID: 018736590356259573056804542884157442288716712613926341
    Partial product key: GPDD4
    License status: Notification
    Reason for the notification: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trust time: 24/07/2016-19:15:13
    Please use /ato slmgr.vbs to activate and update information on KMS clients in order to update the values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A7
    Beyond: 0 x 0000000000000000
    Event timestamp: 7:24:2016 19:02
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current Hash HWID: NAAAAAAAAgABAAEAAAACAAAABQABAAEAln20VBwvPE + YZbyEvNXWqFBUfFtEDmwo7mOWYw ==

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes
    Windows marker version: 0 x 20001
    OEMID and OEMTableID consistent: Yes
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC LENOVO TP - G5
    FACP LENOVO TP - G5
    HPET LENOVO TP - G5
    MCFG LENOVO TP - G5
    SLIC LENOVO TP - G5
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    CO-SUBMISSION LENOVO TP - G5
    FPDT LENOVO TP - G5
    ASF! LENOVO-TP-G5
    UEFI LENOVO TP - G5
    UEFI LENOVO TP - G5
    MSDM LENOVO TP - G5
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    LAURENCE INTEL SNB
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP - G5
    DBG2 LENOVO TP - G5

    According to your report, you use a Windows 7 KMS Client:

    Windows product ID: 00371-868-0000007-85018
    Windows product ID type: 1
    Windows license Type: customer KMS

    Based on your report, you are currently using KMS license that requires that you enable with a KMS host. This is normally configured by an IT Department in a company to manage activations of clients on a network. This should be done every 6 months (180 days).

    You must log into your company VPN or network/domain.

  • Key of Activation Windows 7 HomePremium suddenly not valid

    I've been using this key for about four months, and suddenly, I received the message that my copy of windows is not genuine. Tried to reactivate the key and the Activation of Windows that said "the product key you entered has been blocked usage by Microsoft."

    This key has been blacklisted?

    Microsoft Genuine Advantage Diagnostic tool:

    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->

    Validation code: 50
    Code of Validation caching online: 0xc004c4a2
    Windows product key: *-* - MJD43 - 9FDV3-4PC22
    The Windows Product Key hash: AyMIH80OdqZWhW7t6aj/itmh5/k =
    Windows product ID: 00362-134-5976071-86086
    Windows product ID type: 5
    Windows license type: retail
    The Windows OS version: 6.1.7601.2.00010300.1.0.026
    ID: {BFEDCDAD-3897-49EE-A386-062B2944EAE7} (1)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Home Premium N
    Architecture: 0 x 00000009
    Build lab: 7601.win7sp1_gdr.130828 - 1532
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a

    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002

    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002

    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002

    OGA data-->
    Office status: 109 n/a
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: allowed
    Recognized ActiveX controls safe for scripting: allowed

    Analysis of file data-->

    Other data-->
    Office details: {BFEDCDAD-3897-49EE-A386-062B2944EAE7}1.9.0027.06.1.7601.2.00010300.1.0.026x 64*-*-*-*-4PC2200362-134-5976071-860865S-1-5-21-3791957488-4133028939-1093374784Apple Inc.. MacBookAir6, 2 Apple Inc.. MBA61.88Z.0099.B01.1307121317 20130712000000.000000 + 00008F83C07018400FC04090409Time(GMT-08:00) Standard Pacific03109

    Content Spsys.log: 0 x 80070002

    License data-->
    The software licensing service version: 6.1.7601.17514

    Name: Windows 7, edition HomePremiumN
    Description: operating system Windows - Windows (r) 7, retail channel
    Activation ID: b68cc682-9531-4b6c-bb5e-202c92a59946
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00362-00172-134-597607-00-1041-7601.0000-0892014
    Installation ID: 013695051191068193206771964934432213599566189961309053
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial product key: 4PC22
    License status: Notification
    Reason for the notification: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trust time: 30/03/2014 20:36:14

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    Beyond: 0 x 0000000000000000
    Event timestamp: 3:30:2014 20:51
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:

    --> HWID data
    Current Hash HWID: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGoe3cWJHj + vawuqDnar0/u7IHZibp6

    Activation 1.0 data OEM-->
    N/A

    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: Yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC APPLE Apple00
    FACP APPLE Apple00
    HPET APPLE Apple00
    MCFG APPLE Apple00
    SBST APPLE Apple00
    Co-submission APPLE Apple00
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    SSDT APPLE SataAhci
    LAURENCE APPLE HSW

    Have you tried to restart by phone?

    How to activate Windows 7 manually (activate by phone)
     
    1) click Start and in the search for box type: slui.exe 4
     
    (2) press the ENTER"" key.
     
    (3) select your "country" in the list.
     
    (4) choose the option "activate phone".
     
    (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
     
    (6) explain your problem clearly to the support person.
     
    http://support.Microsoft.com/kb/950929/en-us

  • Windows 7 Enterprise Serial Key suddenly not valid

    Hi all

    I had my W7 Enterprise key for more than 5 years with no problems, making a certain re installs due to various problems (HARD & Mo disk failures).

    A few days ago (after battling a virus naughty (and eventually won), my Windows 7 Enterprise tells me now that I am the victim of counterfeit software, my desktop background is black, a message at the bottom right says "Windows 7, Build7601, this copy of windows is not genuine" I am also square box pop ups reminding me this fact regularly.)

    I tried to re entry and re activate my legitimate copy of windows nothing helped.

    My key is legitimate, I've been through the online help of regular MS who have told me that they have validated the serial key, but can't help me because it's a company that issued my key for me.

    Can a MS teach, please advise how I can re entry and re activate my windows, to return to normal as soon as possible.

    Thank you very much.

    Rick

    You certainly have a MAK (Multiple Activation Key) key.

    If an organization exceeds the MAK activation limit, then its TI
    Professional can contact the activation call center to request
    other activations.

    You can try also reactivate by calling Microsoft Volume License Activation Center:

    2. get a MAK or KMS key by phone by the
    Worldwide activation call centers.

    Try the number listed here appropriate phone: phone numbers Microsoft Activation centers worldwide:
    http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx

  • The Adobe software you are using is not authentic.  CS6 is suddenly 'not real '?

    I've been running the CS6 Production Premium since February 2015.  It was purchased and downloaded directly on Adobe.com.

    Today when I started After Effects received a warning that my software is not genuine.  By clicking on 'other info' found that all products spend their license status, but they are that everyone listed as 'software falsified. "

    I did not alter the software in any way.  It's a clean install on a Mac under El Capitan.

    Adobe recommends 3 steps to protect my work and myself:

    1. replace the non-genuine software, you use with the genuine Adobe software

    2 uninstall the non-genuine software on your machine

    3. help others reports the dealer who sold you the software not authentic

    So I thought I should report the dealer who sold me the software.  He has been to Adobe.com.

    I'm afraid to try to uninstall and then reinstall it in case it is blocked.  It seems to work fine now.

    Anyone else having this problem?

    Hi Cmaynard69,

    Added what Sheena suggested, please lets you check this link: FAQ authentic Adobe software and more information on authentic Adobe software.

    Meanwhile, please share the serial number that you used to activate the application and "Your ID" as shown in the screenshot via private message so that we can validate the details and help you in the next action plan.

    Thank you.

  • HP deskjet 3050 series suddenly not connected to my computer

    Model number J610a - I installed this a couple of years ago and had been fine up til a few weeks of work (scanner and printer) with wireless connectivity. I use Windows 7 Home Premium

    Firstly, he said that the scanner was not connected and that I needed to download the software. Whenever I tried to do, he tries to download the software but failed. Now, the printer does not work - it says that the software is installed, but that the printer is not connected to my computer. When I try to follow the steps to connect using the USB cable, the computer shows that the usb cable is connected even! I tried to use printing HP and Scan doctor but that doesn't work either!

    Help, please!

    Hi mpele,.

    I found something that I am confident will help. Please try the following:

    1. Make sure your virus checker is updated and then run a full virus scan.
    2. If you do not have a scanner of Malware such as Malwarebytes (www.malwarebytes.org) I would be one to install and run a full scan and remove any malicious software that is found.

    After these two steps restart then try a fresh uninstall and reinstall.

    - source

    Please let me know how it works.

  • series is not valid, what do I do

    Ungultige Seriennummer bei uber Amazon Produkt gekauftem

    I solved the problem, claud creative uninstall and reinstallation of Lightroom. Now his work. Thank you

  • Trying to set up the design of web premium cs6 on the new computer and I get the series numberr you entered is not valid

    Trying to set up the design of web premium cs6 on the new computer and I get the series numberr you entered is not valid

    [Duplicate message deleted... post the same question more than once is confusing... MOD]

    [This is an open forum, not a direct line to Adobe support... you have to wait a response]

    2 links that can help

    -http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    -http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

  • I can't install CS6 Master Collection, it indicates the serial number is not valid

    I uninstalled CS6 on my iMac and made a new account. Now, when I try to reinstall, the installer said my series is invalid.

    Hi Kevin –

    Please make sure you use the correct number of the appropriate product. This link can help with serial numbers:

    Quickly find your serial number

    You can check these links for more information about the invalid serial number message:

    Error "serial number is not valid for this product". Creative Suite

    Invalid serial number error

    Kind regards

    Guinot

  • CS6 'Bought the series' does not

    Hello

    I bought a year ago for CS6 Web Premium Edition. I installed it on my desktop and my laptop.

    Today I trashed PhotoShop, using the Adobe Creative Cloud Cleaner. No idea how it happened.

    So, I wanted to reinstall.

    I could reinstall only that by clicking on "trial". My set has not been accepted.

    Also after installation, that my series is not accepted, the same series that is on my Adobe ID page.

    ??

    All solutions?

    Gr. M

    Mac OS x 10.6.8

    Shame, shame, I thought I had purchased a full license, but it is was just valid for one year. I renew my subscription. (higher education)

    Not yet used to this business model.

    Sorry for the inconveience.

  • My CS6 won't install-says serial number is not valid.

    I've owned this software for more than a year and he never gave me problems, but all of a sudden, Adobe seems to have me disconnected and wanted my serial number. I came in and he said he was not valid when I entered it correctly. I uninstalled the software and reset my Mac. I downloaded again the CS6 and entered my serial number to install and it always says that it was not valid. Help, please.

    HaydenD0009 I'm sorry that you have been facing a difficult experience with our support team.  It is likely that we receive larger volumes with many schools from their fall session.

    I checked your account and it seems that you have a valid serial number for the Master Collection CS6 under your account.  You can find details on how to locate the serial number under your account to find a serial number - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

    If it is the serial number that you have been entered before then it is likely that you are facing a problem with file permission or licenses file corruption.  It is what gives you the invalid serial number message.  To resolve these difficulties, I recommend the following steps:

    1. Run all available Adobe installers located in the Applications/Utilities/Adobe Installers folder.
    2. Run the CS cleaner tool to ensure the complete elimination.  You can find details on how to use the tool cleaner from CS to CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
    3. Reinstall your CS6 Master Collection software.
  • My Windows Vista suddenly says product key is not valid.

    Hi, my windows vista family premium has been recently reisnatlled of the disks that came with the computer, and suddenly he says that the product key is not valid. I put the computer to get the product key and he came and he said that it was not valid.

    Any help would be appreciated.
    Thank you
    Scott

    Hello

    Use the phone activation method > do not follow the Auto guests > hang to a real person explain that you have reinstalled using the recovery supplied with your computer disks and Activation does not work.

    It is explained in this link

    "How to activate Vista normally and by Activation of the phone '

    http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

    See you soon.

  • CS6 said suddenly that my trial has expired, when I bought it.  Series is invalid for some reason any.

    Bought the CS6 Master Collection on April 2, 2014.  I have the receipt, order number, the serial, everything I have work produced.  I've used various programs of many times.  The have not used within a month, I went to use photoshop today to scan pictures and modify, and a window pops up saying that my trial has expired and I have to buy it.  At the bottom of the pop up to was a button that says make this software under license.  I clicked on it and it asked for the serial number. I entered and he said that it was not valid.  Not so happy that software I bought are now invalid.  I wouldn't have to buy new software again.

    Have you had a part of the cloud, even a trial, installed?

    -Reading Cloud bought https://forums.adobe.com/thread/2089127 for ideas (see answer #1).

    Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

    - and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

Maybe you are looking for

  • My incomplete machines

    My profile Support6 shows ALL my devices Apple 10 of them. However iCloud settings my devices shows only 5 of them. Why it not display tous10. Thanks for your help.

  • MacBook Pro mid-2012 running hot (MacOS Sierra)

    Hello I have a MBP mid-2012 13 inch with 16 GB. of ram and a 500 GB. SSD I had it set up with boot camp and dualboot El Capitan and MS-Windows-10 Everything is working, all the features and functions in the two operating systems. I was very pleased w

  • I lost my start page foxfire with my toolbar that has my favorites?

    I want to return to my home page

  • Advantage 2545: Too noisy printer

    Is anyone experiencing the same thing with all-in-one printer, HP Deskjet Ink Advantage 2545. The printer works fine, but it has an annoying problem. It is curious when you're printing. It's really disturbing. Is it possible to make it less noisy? I

  • 15PC Notebook Pavilion 15: upgrade to windows 10

    When you try to upgrade to windows 10, my 25 character product key comes up as invalid. This machine has never been repaired or updated since purchase in 2014. Is it possible to assign a different product key that IS recognized as legitimate by windo