HP deskjet 3050 series suddenly not connected to my computer

Model number J610a - I installed this a couple of years ago and had been fine up til a few weeks of work (scanner and printer) with wireless connectivity. I use Windows 7 Home Premium

Firstly, he said that the scanner was not connected and that I needed to download the software. Whenever I tried to do, he tries to download the software but failed. Now, the printer does not work - it says that the software is installed, but that the printer is not connected to my computer. When I try to follow the steps to connect using the USB cable, the computer shows that the usb cable is connected even! I tried to use printing HP and Scan doctor but that doesn't work either!

Help, please!

Hi mpele,.

I found something that I am confident will help. Please try the following:

  1. Make sure your virus checker is updated and then run a full virus scan.
  2. If you do not have a scanner of Malware such as Malwarebytes (www.malwarebytes.org) I would be one to install and run a full scan and remove any malicious software that is found.

After these two steps restart then try a fresh uninstall and reinstall.

- source

Please let me know how it works.

Tags: HP Printers

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