CTRL-ALT-DELETE screen on reconnect

When my users reconnect point of view they are CTRL-ALT-DELETE screen (see picture). Can someone of you think of a setting I can set who would do that? I don't remember what I changed, but it wasn't always like that. It seems that a CAD is sent when they reconnect because sometimes you can actually see the requests for a brief fraction of a second before it changes to the CAD screen. We use PCoIP and view 5.1.

reconnect.png

I've seen this before and was able to solve by making sure users have permissions to lock virtual desktops.  Mainly in my environment, at some point, some of our users had the habit of locking of workstations shared under their account and leave for the day, leaving the computer virtually unusable for regular, unless users they turn it off, or call the assistance service.  The 'solution' to the problem was explicitly deny users the ability to lock the computer via group policy using DisableLockWorkstation strategy.  Fast forward a few years when we have implemented VDI and users who had been prevented from locking computers received the same symptoms you see.  When we got rid of DisableLockWorkstation policy, everything worked very well.  Keep in mind that we use XP and a mixed domain 2003.2008 so politics is maybe a bit different for the domain Windows 7 2008.

Other things to check are that if you are using any type of unique signature or anything else that affects the Windows GINA, you have to play with what order you install these applications compared to the Agent of the view.  Sometimes the GINA chaining can get screwed upward.  Uninstall/reinstall also ultimately see Agent and VMware Tools.

Hope that helps

Eric

Tags: VMware

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