CUE 7.0 AA Ext transfer

Hello

I am facing a weird problem. Call from the PSTN is reaching CUCM when it is transmitted to CUE AA. Massage of welcome is played, but input 3 digit extension, call is not transferred to this extension and continue playing massages over and over. It seems that the numbers are not made by CUE. I am using default auto attendant script AA.aef

Please suggest...

Thank you

Hello Fahad,

What method of dtmf is configured on the dial-peer to CUE? You can configure "dtmf-relay rtp - nte sip - notify" for this dial-peer and testing?

HTH

Manish

Tags: Cisco Support

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    call-forward noan 800 timeout 10

    mwi sip

    !

    !

    ephone-dn  18

    number 108

    name 7940

    !

    !

    ephone-dn  19

    number 109

    name Spare1

    call-forward busy 800

    call-forward noan 800 timeout 70

    !

    !

    ephone-dn  20

    number 110

    name spare2

    call-forward busy 800

    call-forward noan 800 timeout 70

    !

    !

    ephone-dn  21

    number 111

    name Spare1

    call-forward busy 800

    call-forward noan 800 timeout 70

    !

    !

    ephone-dn  30

    number 201

    label General VM

    description General VM

    call-forward all 800

    hold-alert 30 originator

    !

    !

    ephone-dn  77

    number 777

    park-slot timeout 300 limit 2 recall

    description Call Park Slot

    !

    !

    ephone-dn  88

    number 888

    park-slot timeout 300 limit 2 recall

    description Call Park Slot

    !

    !

    ephone-dn  99

    number 000

    mwi off

    !

    !

    ephone-dn  100

    number 001

    mwi on

    !

    !

    ephone  1

    mac-address 0015.62EA.5C58

    username "frontdesk1" password cisco

    type 7960

    button  1:11

    !

    !

    !

    ephone  2

    mac-address 0015.62B5.DBF6

    username "frontdesk2" password cjp44206

    type 7960

    button  1:12

    !

    !

    !

    ephone  3

    mac-address 0007.855C.853F

    type 7940

    button  1:13

    !

    !

    !

    ephone  4

    mac-address 0017.E001.0940

    type 7940

    button  1:14

    !

    !

    !

    ephone  5

    mac-address 0007.8553.2B3C

    type 7940

    button  1:15

    !

    !

    !

    ephone  6

    mac-address 0015.C614.A1D1

    type 7940

    button  1:16

    !

    !

    !

    ephone  7

    mac-address 0015.F9EC.1EED

    username "insurance" password 1234

    type 7940

    button  1:17

    !

    !

    !

    ephone  9

    !

    !

    !

    ephone  10

    mac-address 0007.8553.2E74

    type 7940

    button  1:20

    !

    !

    !

    ephone  11

    mac-address 0019.E855.7616

    type 7940

    button  1:21

    !

    !

    !

    line con 0

    line aux 0

    line 194

    no activation-character

    no exec

    transport preferred none

    transport input all

    transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

    line vty 0 4

    login local

    transport input telnet ssh

    transport output telnet ssh

    !

    scheduler allocate 20000 1000

    ntp master 6

    ntp peer 69.164.217.193

    ntp peer 204.9.136.253

    end

    CUE:

    Router#service-module service-Engine 0/0 sess

    Trying 172.22.1.154, 2194 ... Open

    AIM-CUE#

    AIM-CUE# sh running-config

    Generating configuration:

    clock timezone America/Chicago

    hostname AIM-CUE

    line console

    exit

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    ip name-server 4.2.2.2 4.2.2.3

    ntp server 172.22.1.154 prefer

    software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/h

    sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfG

    WTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

    site name local

    site-hostname 172.22.1.154

    web credentials hidden "c9yem6kD1vJqrOHVxftjAknfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0n

    fGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

    end site

    privilege ViewHistoricalReports create

    privilege manage-users create

    privilege manage-passwords create

    privilege ViewRealTimeReports create

    privilege local-broadcast create

    privilege broadcast create

    privilege vm-imap create

    privilege ManagePublicList create

    privilege ViewPrivateList create

    privilege ManagePrompts create

    groupname staff create

    groupname Broadcasters create

    username GlennP create

    username insurance create

    username admin create

    username cisco create

    privilege ViewHistoricalReports description "Privilege to view historical report

    s"

    privilege manage-users description "Privilege to create, modify, and delete user

    s and groups"

    privilege manage-passwords description "Privilege to reset user passwords"

    privilege ViewRealTimeReports description "Privilege to view realtime reports"

    privilege local-broadcast description "Privilege to send local broadcast message

    s"

    privilege broadcast description "Privilege to send local or remote broadcast mes

    sages"

    privilege vm-imap description "Privilege to manage personal voicemail via IMAP c

    lient"

    privilege ManagePublicList description "Privilege to manage public lists"

    privilege ViewPrivateList description "Privilege to view private list"

    privilege ManagePrompts description "Privilege to create, modify, or delete syst

    em prompts"

    privilege ViewHistoricalReports operation report.historical.view

    privilege manage-users operation user.configuration

    privilege manage-users operation user.mailbox

    privilege manage-users operation user.password

    privilege manage-users operation user.remote

    privilege manage-users operation user.pin

    privilege manage-users operation system.debug

    privilege manage-users operation user.notification

    privilege manage-users operation group.configuration

    privilege manage-passwords operation user.password

    privilege manage-passwords operation user.pin

    privilege manage-passwords operation system.debug

    privilege ViewRealTimeReports operation report.realtime

    privilege local-broadcast operation broadcast.local

    privilege local-broadcast operation system.debug

    privilege broadcast operation broadcast.local

    privilege broadcast operation system.debug

    privilege broadcast operation broadcast.remote

    privilege vm-imap operation voicemail.imap.user

    privilege ManagePublicList operation voicemail.lists.public

    privilege ManagePublicList operation system.debug

    privilege ViewPrivateList operation voicemail.lists.private.view

    privilege ManagePrompts operation prompt.modify

    privilege ManagePrompts operation system.debug

    groupname Administrators member admin

    groupname Administrators member cisco

    groupname Broadcasters member admin

    groupname staff privilege broadcast

    groupname staff privilege local-broadcast

    groupname Broadcasters privilege broadcast

    groupname staff phonenumber "201"

    username insurance phonenumber "107"

    username GlennP supervisor designate

    restriction msg-notification create

    restriction msg-notification min-digits 1

    restriction msg-notification max-digits 30

    restriction msg-notification dial-string preference 1 pattern * allowed

    backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VN

    XHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8Z

    ZNgd+Y9J3xlk2B35j0nfGWTYHfmP"

    calendar biz-schedule sterling_open

    closed day 1 from 00:00 to 24:00

    open day 2 from 10:00 to 18:00

    open day 3 from 10:00 to 20:00

    open day 4 from 10:00 to 18:00

    open day 5 from 10:00 to 20:00

    open day 6 from 10:00 to 18:00

    open day 7 from 09:00 to 17:00

    end schedule

    calendar biz-schedule systemschedule

    open day 1 from 00:00 to 24:00

    open day 2 from 00:00 to 24:00

    open day 3 from 00:00 to 24:00

    open day 4 from 00:00 to 21:00

    open day 4 from 22:00 to 24:00

    open day 5 from 00:00 to 24:00

    open day 6 from 00:00 to 24:00

    open day 7 from 00:00 to 24:00

    end schedule

    ccn application autoattendant aa

    description "Sterling Auto-Attendant"

    enabled

    maxsessions 4

    script "aa.aef"

    parameter "busClosedPrompt" "AABusinessClosed.wav"

    parameter "holidayPrompt" "AAHolidayPrompt.wav"

    parameter "welcomePrompt" "AAWelcome.wav"

    parameter "disconnectAfterMenu" "false"

    parameter "dialByFirstName" "false"

    parameter "allowExternalTransfers" "false"

    parameter "MaxRetry" "3"

    parameter "dialByExtnAnytime" "false"

    parameter "busOpenPrompt" "AABusinessOpen.wav"

    parameter "businessSchedule" "systemschedule"

    parameter "dialByExtnAnytimeInputLength" "4"

    parameter "operExtn" "1001"

    end application

    ccn application ciscomwiapplication aa

    description "ciscomwiapplication"

    enabled

    maxsessions 6

    script "setmwi.aef"

    parameter "CallControlGroupID" "0"

    parameter "strMWI_OFF_DN" "8001"

    parameter "strMWI_ON_DN" "8000"

    end application

    ccn application msgnotification aa

    description "msgnotification"

    enabled

    maxsessions 6

    script "msgnotify.aef"

    parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

    parameter "DelayBeforeSendDTMF" "1"

    end application

    ccn application promptmgmt aa

    description "promptmgmt"

    enabled

    maxsessions 1

    script "promptmgmt.aef"

    end application

    ccn application sterlingaa aa

    description "sterlingaa"

    enabled

    maxsessions 6

    script "sterlingaa.aef"

    parameter "Sterling_Sched" "sterling_open"

    parameter "Sterling_Hunt" "200"

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    ccn application voicemail aa

    description "Sterling Voicemail by RhinoIT"

    enabled

    maxsessions 4

    script "voicebrowser.aef"

    parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

    parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

    end application

    ccn engine

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    ccn reporting historical

    database local

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    ccn subsystem sip

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    ccn trigger http urlname msgnotifytrg

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    end trigger

    ccn trigger http urlname mwiapp

    application "ciscomwiapplication"

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    maxsessions 1

    end trigger

    ccn trigger sip phonenumber 2000

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    maxsessions 4

    end trigger

    ccn trigger sip phonenumber 300

    application "sterlingaa"

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    maxsessions 6

    end trigger

    ccn trigger sip phonenumber 800

    application "voicemail"

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    maxsessions 6

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    service phone-authentication

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    voicemail default messagesize 240

    voicemail notification restriction msg-notification

    voicemail mailbox owner "admin" size 775

    description "admin mailbox"

    end mailbox

    voicemail mailbox owner "insurance" size 775

    description "insurance mailbox"

    end mailbox

    end

    -Pat

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