Curve blackBerry Smartphones capable 9320 receipt email but cannot send.

I have a Blackberry Curve 9320 with Virgin Mobile Canada.  I have the unlimited plan for Blackberry Messaging on my account which includes sending and receiving unlimited emails.  I have not received my email of problems but when I try to reply, send or before I get a black box pop up saying:

You are currently on a service plan that does not support this application.  If you want to use this application, please contact your service provider to upgrade your data plan.

I spoke with Virgin Mobile Canada on several occasions.  They have me guided through various corrections but also removed and added the function several times.  After that 3 days of work with their technical support I am still unable to send, reply, or forward any email to my BlackBerry smart phone but can still receive.

What are the next steps I take?

Hello and welcome to the community!

Not knowing exactly the things they already recommended to you, I am reluctant to advise nothing at all for the risk of redundancy. Instead, I'll answer your specific question:

bkenny wrote:

What are the next steps I take?

Continue to work with Virgin and insist that they officially escalate your case up to BlackBerry for increased support. It is the only channel to receive help from BlackBerry... via the escalation at Virgin. You have no free path to work around them, and they do it for you. Review - you pay Virgin for all your services and all your support to the service... at the moment, they seem to be or to offer.

Good luck!

Tags: BlackBerry Smartphones

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