Customer service - issue with forms authentication

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• A6000 - anyone with a load of a6000, communication, customer service issue?

  My a6000 bought late in October 2015. There are a few bodies around and several batteries so the port micro-USB or cord used maybe 3 or 4 times. The kit was removed for the second time since my purchase when planning for a period of time. A small software update was in order. The unit would not connect to what anyone, nor make light for the load of come on.

  It was decided that I would contact the support of text that I couldn't use the phone. They were unable to process my application for a new cord of text / live chat. Am online somewhere else for telephone conversations with support to acquire a micro usb cable. My mind began to stir as if all goes well, we could imagine.

  During the convesation with telephone support I clearly state, that the question does not need to support the problem is isolated as I have several Sony products. Please, just send a micro USB cord the cord has been used only a few times and none no longer works. Then I heard, "which is not covered by the warranty." This is the case. (Laugh while wondering where a missing Sony since I bought my first Walkman) Everything in the kit is covered (the fact is in black and white) as time passes and then told me to prove when I bought the camera. My immediate exclamation has been that it has been made a month before I bought it (keep in mind this salesperson already knows my family name and that the product is registered and where it was purchased)

  Now here we have that I am connected to a database of the conversation disappointed by Sony. I am told that I will get my cord once they get a copy of the invoice. (the product is Sony - the serial number must be placed on the record of the manufacturing date) I can't wait to see how, "send me yours and I'll send you my own experience will.»

  I'll keep this simple it seems that I'm dragged in the mud to replace a defective micro USB cord? Of course, which is the backbone of the loading unit and communication (if you're a basic user)? Sony expressly warns not to implement a cord that is not come with the kit so why the first question of the customer service would be, "have you tried another cord after I carefully explained other cords are not recommended.

  Still awaiting a response to an email sent to the customer service almost 2 days ago...

  My last post was filed in a compromised box of a language that I don't speak...

  It could get better and better. Stay tuned.

  AWAKENING OF SONY

  The cable works.

• OT - Customer Service issues

  Anyone know what is happening with the Adobe Customer Service? I called 3 times separated on 2 days, and I am put on indefinite hold. I held for 30 minutes for 2 calls and today for an hour before giving up. I even tried to call the sales and the same thing happens. I have been using 800-833-6687. I even tried another phone number that was listed on the support portal page only to discover that the number was no longer in use.
  
  In addition to this problem, they sent me an email telling me my web case has been updated, but there is no case of Web not listed and the file number in the email does not have the case number that I was given by customer service last week when I actually spoke to a person.
  
  In addition to this problem, the log in page does not recognize my Adobe ID
  
  Someone at - it another phone number that I can try? Maybe an official person of Adobe will respond to this message?
  
  I am powerful checked disable!

  If someone of another encounter the same problem, would you be interested in what I did.

  I called their headquarters and talked to an operator. I told him about the problem to the customer service and explained the issue. She then transferred me to customer service management and I spoke to a supervisor who works on the original question.

  If you want to try this approach, call them corporate # is 408-536-6000.

• Smoking Hot Upgrade issue with mutual authentication

  See the upgrade of the system Oracle Tuxedo 11 g Release 1 (11.1.1.1.0)

  I'm trying to set up an example of 'update' hot on my PC with 3 VM Linux.  I am trying to improve Tuxedo 10.0 to Tuxedo 11 GR 1 material (11.1.1.2.0) and get the error: CMDTUX_CAT:4280: ERROR: error detected during mutual authentication with DOM2.

  Tuxedo 10.0 has the tlisten.pw in text clear while Tuxedo 11.1.1.2.0 had encoded it or encrypted.

  Any suggestions?  We have hot upgrades in DEV next week.

  Workaround.  Tuxedo 10.0 was 32 bits and Tuxedo 11.1.1.2.0 64-bit.  I had to add a TYPE parameter in the section of the UBBCONFIG MACHINE which would be different for the tuxedo of 32 bits for 64-bit Tux.

• Change of subject does not work with basic authentication or client-cert

  Hello
  
  Following the [change authenticated users role after the LDAP authentication | http://forums.oracle.com/forums/thread.jspa?messageID=3590712] thread, I have successfully done a simple testcase web application.
  It works with forms authentication from, but if I change the method of "basic" or "client-cert", it does not work.
  It seems that the subject is reset on each request, lose roles added programmatically.
  
  Could someone explain this behavior? How can I keep the information between applications? I need to use the client CERT authentication. based in my web application.
  
  Thanks in advance,
  
  Tatiana.
  
  Published by: Tatiana on August 4, 2009 12:51

  Hello

  What happens if you hurt the object in the session and use it from there?

  Frank

• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev

• When to pay issued what the command processing error occurred. For more information, contact the customer service by phone 8 800 333 36 63. What should do?

  When to pay issued what the command processing error occurred. For more information, contact the customer service by phone 8 800 333 36 63. What should do?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Huge problem with my account and Customer Service

  I like the software and products, but I have to say that the customer service was the worst I have experienced in a long time.  The last 5 days have been hell.  Let me explain.  My sub was scheduled to end on 26/11/2015.  He was going to renew and I frankly, as a student, not the means to do so at the price.  When I explained my problem to an agent, she said she would take off auto renew and said: I can re - register with the current promotion.  I thought wow that's great, that she sent me an email of confirmation of this.  11/26 so I renew now, everything seemed well on my end. When I looked at my bank statement I see the full price.  I chat with 2 people who said there was nothing that they could do for me is the price, and I explained to him that I understood, but the agent told me otherwise.  A 3rd officer said as she promised it we will honor it.  So far, I've been very happy.  It reimburses the renewal and implements the new sub 09/12/2015.  Here's where the hell is happening.

  I'll connect and I see this:

  

  Why he asked me to but if I already have my renewed sub?  Then I see the second photo and I think why are there 2 CHP schemes.

  Of course, I start Muse and get a notification saying that I can't use my fonts typekit because of my plan and my creative space cloud is only 2 GB when it should be 20 GB.

  12/10 - I chat with someone, they say that it's the app.  I tried to explain things on adobe.com has not looked right and that could be the problem.  I said that there was a problem processing the order and that they need 24 hours to update.  The case, I was told, should be wound.

  12/11-after checking that I still have the same problem after 24 hours.  I discuss with someone more... they think that his app problem.  I connect several times and the problem remains.  They say they see 20 GB of space on my account but the mobile apps, nor my creative application cloud show that.  Yet once, they say they will get worse and it will take a day.  At this point, I'm worried because I have work to do and the customer wants the Web site with the police agreed.

  12/12 I'm in Office of lightroom and the software tells me that my sub has expired.  I have check the lightroom mobile and see the same thing.  Now I can't synchronize my lightroom library so that I can work.  I discuss it again.

  They thing its a problem app and I sign in several times.  Nothing.  I tell them "Please help me, I depend on this ingration and will lose my job if I can't work in all devices".  Friendly but no help.  They said that he was sent to the highest priority and that's all they could do.

  12/13 I check and of course, nothing has changed, well, I saw 20 GB of space on my mobile apps.  But the creative desktop application cloud always says 2 GB. No lightroom and not Muse type fonts kit.  I chat with someone, and they say that it is a technical problem and I have to wait until Monday to get anything resolved.

  12/14 - I spoke with someone and explained what happened.  They would transfer the chat support, but apparently at 12 am EST they would be unavailable for 2 hours.  Then he gave me a number to call.  I called the number and gave them they case # all this... He wanted problem draw apps.  I said that they all work and that there was a problem in the recognition of my membership.  I explained the screenshots and still nothing.  He wanted to deal with the issues the blow by blow.  I have a problem with Lightroom, so he wants to send me the Photo team, do not understand that this is a symptom of something of a bigger problem. I decide I'll try Photo team, at least, then I could fix it and work.  The guys on the team photo was very nice, even if he could tell that I was very frustrated.  He explained that there might be a problem with the application.  So I installed on another computer.  He made a screenshare and how I showed him the tab account and 'ready to buy' screen that I saw.  I am enrolled in my application with his account creds and understood that there is no question here.  He then said that I was right and that there was a problem of ID with my ID and he needed that escalate to this team.  That it can take 24-48 hours to fix on the back.

  How am I supposed to be creative and use these applications with all this back.  Escalations will teams do not look at the problems, agents who are really just read from a script, it feels and have no way to help with an unusual problem.  Everything is stereotyped and they want to do the same procedures, no matter how many times you already have or how from a common sense point of view really does not apply.  It made me rethink where the it products worth despite this lack of service, help and perhaps delays.  I could lose a job because of it, and I paid for the entire year already.  I paid and still cannot use my services entirely.  I apologize for the length of the present, I have not nowhere else to turn.  Everyone knows this?  Can someone on staff help?  Here, I'm desperate.

  Case #:

  0217314429

  0217297716

  0187326545

  0187327032

  0187327032

  Thank you

  Jay

  Thank you for checking on him KGLAD.

• Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way cu

  Worst ever customer service! Took a month to solve my request for an account that was signed for fraud with my bank details, and would not deliver even a refund of $1 for fraudulent use of the account. If they treat their employees the way of customer service treats its customers, not surprising that the service is the worst I've ever met.  Bad form Adobe.  What a month subscription pay you? Adobe Community

  If your card has been used fraudulently to subscribe, you should be able to get the charges reversed with your credit card company. Not to defend the whole Adobe Customer Service, but in this case Adobe has no way to tell if it is a fraudulent use.

• Totally Fed Up with C6300 All in One and lousy customer service!

  I bought this C6380 All In One back to 2009, and since the first day have had problems. I had to search customer support every time I tried to use it and became so frustrated I've avoided simply by using the thing! I've tried for the last 6 weeks get this thing working and after contacting a representitive of the customer service that has talked about what could only be called VERY BROKEN English I was told that my product was "Obsolète" and that given that this model was made is no longer that there nothing they could do for me, except propose me an agreement on a new model. I tried all the solutions proposed in the print and Scan doctor and still can not print anything! My computer shows that it detects my printer but I get... "Failed to communicate with your selected product. I ran the whole wireless upward again and again and have tried everything, except pay HP to tell me what the problem with my printer 5 years 'OBSOLETE '!

  It might be in the best interest to perform a complete uninstall and try to install it again with a clean slate. The software on the CD causes the error is not compatible, this CD was manufactured long before Windows 8. The CD can be discarded when doing anything on this computer.

  To configure the computer for a clean installation follow these steps;

  1. Press the Windows and R key on the keyboard when your desktop
  2. Type %temp% , and then press on ENTRY.
  3. Find the most current 7z folder and open it
  4. Open Util or Utils, CCC
  5. Double-click the Uninstall_L3 , and follow the steps.

  Now that's been following this: Windows: "Device setup has failed to complete" or the "Unknown device" Message appears on the computer during the Installation USB has, certain steps will be duplicates for what you have done in the past but follow exactly. When you are ready to install open the download before or click on my previous link to your printer software.

• Call the web service with Digest authentication

  Hello

  I JDevelper 12.2.4, I need build the java class to call the web service with Digest authentication.

  Any suggestion?

  Refer to:

  http://StackOverflow.com/questions/14896324/consuming-WCF-service-with-Digest-authentication-from-Java

• How do I deal with the 'there was an error downloading this update. Quit and try again later. "Helps online says wrong serial number, say its good customer service and I come here for help. CS5 installed today on the new PC.

  Today I installed CS5 on my new PC.  Everything is OK.  Run update help PS and received this message:

  CS5 Adobe Extension Manager 5.0 updated

  There was an error downloading this update. Quit and try again later.

  Adobe Illustrator CS5 15.0.2 updated

  There was an error downloading this update. Quit and try again later.

  Update of Photoshop to Photoshop CS5 12.0.4

  There was an error downloading this update. Quit and try again later.

  Photoshop Camera Raw 6.7 update

  There was an error downloading this update. Quit and try again later.

  My serial number Adobe customer service is good and I come here to help!

  Help.

  I am running CS5 on Windows 10.

  [When a staff member requests the information hover private hover over their name]

  [you can then click the Message option in the pop-up window to send a private email]

  [Accident removed long log... Please only send a log of crash to a technician, when asked]

  Cloud & Win10 https://helpx.adobe.com/creative-cloud/kb/Windows_10_compatibility_FAQ.html

  -In addition, only CURRENT products will be tested and updated for compatibility with Windows 10

  - so if you have an older program, update you to Windows 10 at YOUR risk of problems

  -You can get CS6 and previous programs to install and run, or you can not (some do, some don't)

  An idea that MAY work to install or run some programs in Windows 10 old... works for some, not for others

  -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-1 0 - a.html

  - or run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions can help... said yet, but sometimes it is necessary for all Adobe programs (this is same as using an administrator account)

  Try to install your updates manually

  Beginning of the updates here and product selection, read to see if you need to install updates in the order of the numbers, or if updates are cumulative for the product http://www.adobe.com/downloads/updates/

• Hello! I can't subscribe to creatively Cloud for photographers. When you subscribe to gives an error when you pay with the card: "order processing error occurred for more information, please contact the Customer Service by phone 8 800 333 36 63."

  Hello! I can't subscribe to creatively Cloud for photographers. When you subscribe to gives an error when you pay with the card: "order processing error occurred for more information, please contact the Customer Service by phone 8 800 333 36 63, when making a payment via PayPal: PAYMENT_CPG_SETTLE_FAILED. How to order?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• form with smtp authentication

  When muse updated it contact form with smtp authentication, must that cause of change encoding manually is a big problem for a lot of people I've read about community support for third party servers. I wish that adobe would add this feature in the Muse as soon as possible. We took muse especially if we could not do coding

  Muse requires PHP sendMail to be supported. Please feel free to add to our ideas section.

  Thank you

  Sanjit

• There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  Why?

  Please tell us what Adobe application you are trying to download. Please try creative cloud install app - https://helpx.adobe.com/creative-cloud/help/install-apps.html