OT - Customer Service issues

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• A6000 - anyone with a load of a6000, communication, customer service issue?

  My a6000 bought late in October 2015. There are a few bodies around and several batteries so the port micro-USB or cord used maybe 3 or 4 times. The kit was removed for the second time since my purchase when planning for a period of time. A small software update was in order. The unit would not connect to what anyone, nor make light for the load of come on.

  It was decided that I would contact the support of text that I couldn't use the phone. They were unable to process my application for a new cord of text / live chat. Am online somewhere else for telephone conversations with support to acquire a micro usb cable. My mind began to stir as if all goes well, we could imagine.

  During the convesation with telephone support I clearly state, that the question does not need to support the problem is isolated as I have several Sony products. Please, just send a micro USB cord the cord has been used only a few times and none no longer works. Then I heard, "which is not covered by the warranty." This is the case. (Laugh while wondering where a missing Sony since I bought my first Walkman) Everything in the kit is covered (the fact is in black and white) as time passes and then told me to prove when I bought the camera. My immediate exclamation has been that it has been made a month before I bought it (keep in mind this salesperson already knows my family name and that the product is registered and where it was purchased)

  Now here we have that I am connected to a database of the conversation disappointed by Sony. I am told that I will get my cord once they get a copy of the invoice. (the product is Sony - the serial number must be placed on the record of the manufacturing date) I can't wait to see how, "send me yours and I'll send you my own experience will.»

  I'll keep this simple it seems that I'm dragged in the mud to replace a defective micro USB cord? Of course, which is the backbone of the loading unit and communication (if you're a basic user)? Sony expressly warns not to implement a cord that is not come with the kit so why the first question of the customer service would be, "have you tried another cord after I carefully explained other cords are not recommended.

  Still awaiting a response to an email sent to the customer service almost 2 days ago...

  My last post was filed in a compromised box of a language that I don't speak...

  It could get better and better. Stay tuned.

  AWAKENING OF SONY

  The cable works.

• Customer service - issue with forms authentication

  Hello

  I activated and the value of service to customers for the comment box...

  After the connection to the network of comments, I see a login form. When I set login username, password and click on guests, I see only the photo below. In the Active Sessions of comments I Don t see any session active, and internet access is not allowed. Do you have any advice how to fix this?

  

  Model:

  NSA 2600

  Firmware version:

  SonicOS Enhanced 6.2.5.1 - 26n

  I changed the settings on the screen below and is now the work of search service.

  

• When to pay issued what the command processing error occurred. For more information, contact the customer service by phone 8 800 333 36 63. What should do?

  When to pay issued what the command processing error occurred. For more information, contact the customer service by phone 8 800 333 36 63. What should do?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "It is to go

  AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "This has happened during about two weeks, give or take. Everything is displayed. Are there patches? Thank you

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• Dead pixel and no to the Brazil customer service

  I have a Apple Watch sport that I use frequently during race/market/bike activities.

  Its pixels become black without color (as if he's dead).

  I try the service customer who says that I have TO plan once in the Apple Web site, but there is no available time. I tried to program for a month and not so far time.

  I had a bad time with licensed here and I don't want that as a solution.

  Do you have problems with the customer service to the Brazil? It *, this is worse than the Microsoft customer. How is it? Where do you errors in the service the customer the Brazil? Can someone help me with this issue?

  Thank you

  Hello

  I'm afraid that no one here can help you.

  You don't talk to Apple here - it is a community of support based on the user.

  Instead, you will need to contact the Apple Support for the Brazil:

  http://www.Apple.com/br/support/watch/contact/

• How to contact Toshiba's customer service?

  Hi friends

  I have Toshiba laptop installed Windows XP SP2. I have problem with RV HOST.exe. It comes when I start my laptop. Virus scan shows no virus detected. I had posted here problem with him on 25 January with subtitle RVHOST.exe how remove it. I have didn't got the right solution. I contacted Microsoft with product keys they requested and they advice to contact me to Toshiba as they don't entertain the Toshiba users.

  Which emails or other options that I need to contact Toshiba's customer service?

  I don't know in which country you live but try to find the number of hotline on Toshiba page for your country. You can call and ask for help, but I'm pretty skeptical about it.

  Toshiba and other laptop to the manufacturer are responsible for the operation of the equipment and many operate recovery image. If you have problems with viruses or other software issues, you can use supplied recovery media and make clean OS install at any time and run OS.

  If you check Google you will find many sites with good description how to handle this. Check it out.

• loyal customer lost, bad customer Service

  Hello, my name is Patrick Absher, a loyal customer of Motorola for many year. When I say loyal, I'm the guy who's always telling my friends, family and colleagues how are my products from Motorola. Pagers to the bottom when, and now cell phones, almost everyone I bought and most of those that I was never delivered by the employer were Motorola.After this last week, I can't be your loyal customer. I am an AT & T cellular customer and it's time for me to renew my contract and ordering a new phone. My Motorola atrix 2 was great, but it is dated and my battery life became awful. I was planning on ordering a 32 gb, black front, back walnut, green focus, moto x, just had to wait for the time to renew my phone contract. Thursday, 06/06/14, I tried to place an order through your Web site and pay with my credit card. When I entered my address for delivery, he told me that the address is not available. you see, currently I do not have at home, and I need the phone delivered to where I went down. your website would not accept the address associated with my account AT & T. I contacted your assistance customer service, they tried to tell me it's the browser that I used (something to do with cookies). I tried to use a browser they suggest and had the same problem. I asked what she would only address on my AT & T account, but they did not know. They suggest AT & T store or Best Buy and buy the card motomaker and told me I have should not have any problems with it. So, after a 1 hour round trip at best buy, I then tried to order the phone using the code of redemption on the map. your Web site launched my order out, telling me that since I bought the code, the supported version wood was not available. Yet once again, I called customer service, they told me to go back to the card at best buy. I did another 1 hour trip to best buy and return to nothing will do. they can't refund my purchase because the code on the back of the card was revealed. the Manager of the best buy called your customer support to try to sort out, but it ended with a rude employ insensitive of you on the phone. at this point, if best buy could give me a refund, I would gladly have bought a HTC One. Since then, I contacted your service the customer several times and all I get is a run around. They tell me to order the phone anyway (not like I want it), then back on the phone, then get a refund, then order the phone I want. I told them that it was unacceptable, I want everything just pay the extra $25 for the wood back and get my phone. They stop for me they do escalate the issue and come up with a solution. I have not yet been given a clear answer on the address issue.some to your representatives said that they could change the address after I place the order, some of them told me that they cannot. What sense does it make to you on custom order a phone, but to be told you can't order it as you wish, and you can not ship to the address I need it shipped in the. On four different occasions, your representatives told me that they are emailing me a promo code free accessories to compensate for all my troubles. I have yet to see any of these emails. Once a representative told me that they would call me at 14:00 the next day, when they had to work. I informed them that I work at night and would be asleep right now, call me before 10:00 when I went to bed, or after 19:00 when I wake. They ignored it, called and woke me up at 14:24. If you know something to work at night and sleep during the day, you will know that back sleeping is virtually impossible. That evening, I had to go to work on about 3 hours of sleep, in a production facility handling dangerous and flammable chemicals. I have to say that your customer service is pretty bad customer service. Starting from 14/06/14, I had an AT & T customer service manager call your company. they got a manager in the team of motomaker to say that they would increase this to your advocacy group, to see if they could help. He then told me not to call them more, they call me on Monday. Given their history up to now, I doubt I'll get a call back. The return only call I received was one that woke me in the middle of the day. As it is right now, I'm on the price of this machine card on a motorcycle, $109.99, $15 in gas for trips to best buy and all my free time this week. I have no new phone, do not have to order and do not know if we could get delivered to me if I don't get to her. I received the case number is 140607-006435. Here is a list of the names and dates of contacts with your customer service teams. I don't know if this all of them, I might have missed some.

  6 6 via cat Bhen Mark 6-6 via phone Herbert and Pauline 6-7 via chat Jamie 6-10 telephone Victor and Hannah 6-10 telephone Sheryll and Thomas 6-11 telephone Frank and mark 6-12 by phone and e-mail Lehi 6-13 telephone Robert and John 6-14 by e-mail Micheal 6-14 via phone call placed by Donna Freeman of AT & T-Carlos (changes from 6-16) received by email at 13:32 from Jaydan , Support technique Motorola, claiming that they called me at 0900. I was sitting here from 08:00 to 10:00 hold my phone waiting for a call or send an email to your group of consumer based on my conversation on 6-14 with Carlos. It always seems that I am being avoided by your customer service people.

  Sincerely your unhappy customer, Patrick Absher

  Hello!

  Thanks for that bring to our attention. We certainly want our interactions with our customers to be smooth. I have someone feel to this new address.

  At first glance, it seems that there is some confusion in your challenges with your attempt original you place your order. Because of the security if you buy a device of upgrade we adhere to the shipping data on file with your service provider. This was probably the cause of the error on the command original attempt that you can't ship to another address.

  We will be in touch via email/phone for help regarding file number you have provided.

  Mark

  Forums Manager

• So, what does take to get a Sandisk customer service?

  I write here out of pure frustration, and Yes, I'm evacuation.

  6 days ago, I had a 480 GB Ultra II failure.  After a days worth of troubleshooting, all results pointing to the unit, otherwise, I presented a request of RMA to Sandisk (drive purchased 30 November 2015, so it's certainly under warranty).

  For the last 5 days, he has been nothing else but behind the emails, asking for answers and information that were all in the original application of the RMA.   So what - this with Sandisk!  Play this stupid game of email tag, hoping that someone will feel frustrated and give up on a warranty issue, rather that issue the RMA and substitute an SSD has failed?

  It was my first foray in to buy or use a Sandisk SSD (all other SSD I own are Samsung or Intel... in fact this Ultra II is the SSD I just never had that failed), and the customer service horrible I got so lean toward never own another product Sandisk.

  Is there a "trick" to get a replacement with Sandisk unit... I have never had this kind customer terrible service and support with any RMA, any other company.

  Hello MTBlades,

  I spoke with the SanDisk RMA team today and your replacement will be available today with UPS 2 days delivery. You will receive tracking information once the product is delivered.

  The Forum Admin

  slotmonsta

• Catastrophic customer service, Pavilion dv7 laptop STILL not repaired, shuts down randomly

  I've had a Pavilion dv7-6c95dx for over 6 months now and 1 week after I bought it, the laptop began to stop randomly. Firstly that it happened sometimes, usually once a week. When this problem occurred, I had to open the Task Manager, as well as SpeedFan and Manager tasks showed that everything worked well minus 50% of their capacity and SpeedFan has indicated that all systems (HARD drive, processor, motherboard) were running at 50 degrees Celsius (when I talked with a representative from HP on the phone, they told me that their products are supposed to operate at the maximum temperature is 90 degrees Celsius). I assumed it was a small issue, and, after a few months, to see if Windows 7 because of the problem, I installed Ubuntu (Linux). The same problem. I then reinstalled Windows 7, Ubuntu and even threw in a copy of Windows 8 for good measure and the same problem kept happening, but now it would be up to 4 TIMES a DAY. It would be closed (meaning that just go to a black screen, with the familiar sound of hard-stop which makes the fan) usually when I'm either: play a video game, who does not use a lot of RAM or CPU at all and is not graphic, or watch a YouTube video, usually HD and full screen. I'd hear the fan starts pumping a little (I knew it could get loud if necessary, but it's never told fort) and usually after a minute or two, he would have hard stop and then restart itself. So after 3 months of daily irritations, I decided to take my laptop to Geek Squad in the best buy, the store where I bought the unit. Geek Squad was no help: I sent the unit in 4 TIMES and first they said that the problem was "A defective HDD," they replaced, without success, and the other 3 times, they could not reproduce the problem, so that was the MONTH wholly wasted and worn out waiting for my computer back. I then asked to call HP, in the store, because when I called HP, I was not able to get a straight answer and HP, after AN HOUR of talking on the phone in the store, with a Geek Squad Manager, has reluctantly agreed to send me a box to pack up my computer and send it to HP service center. I received a call from HP after the computer and surprise, surprise, they could not reproduce the problem either! I asked about a policy of lemon no., and they said they didn't know what to do to that, of course, continue to send the laptop. When I got my laptop, I also got an email from HP asking me to rate my experience, and after I gave them the low ratings consistenly, so only I was able to speak to a case under the name of Kevin E Manager. He told me that I have to send the laptop in for "more extensive testing" (I'm not sure what this means, should not run them not testing the most extensive possible THE FIRST TIME AROUND)?) and when I asked about the policy of lemon no., he said after I send it, they will look at "other options." This time, the heat sink has been replaced, because for some reason, the laptop was running at 90 degrees Celsius, (which never happened in all my time to possess, to the best of my knowledge) but, of course, they were unable to reproduce the original problem. When I got my laptop, there was still the problem. When I called HP back, Kevin told me that at this point, they may send a representative to my home. 15 minutes before the arrival of the local representative, the closed laptop. I was relieved, because I thought it meant that I could reproduce the problem and show him. However, after waiting for an hour, with more applications running that generally required to shut down the computer, he WORKS PERFECTLY. As a matter of fact, the representative took the home unit for 3 days, and it worked perfectly. When she returned, of course, could do nothing about it. This device has been repaired 7 times now, and it is a shame. Kevin called me today ' today - in fact, it was after 1 week of waiting for a response from "24 to 48 hours." Moreover, off the 8 times that Kevin has promised to follow with me, it was only once I received a call during the response time promised 24-48 hours-another 7 times, it's me calling to him.

  Needless to say, I am extremely disappointed by the products and the HP customer service and would certainly not bought this device from them if I had known that I have would have been treated this way.

  Hello ImUnhappyWithHP,

  I will forward this thread to appropriate to review team. Someone must be in contact with you shortly regarding your question.

  Contact will be through the forums private message feature. You can check your private messages by clicking on the icon of the little envelope next to your name in the upper right corner, once you have connected.

• BlackBerry Smartphones could not contact the customer service

  I tried to contact customer service and I hit the proverbial block wall.  I need to talk to someone to get the PIN number on my daughter's blackberry.  It's a safety issue, and I can't go to the customer service.  She asks her ESN number and when I get it, I get an error message that is not valid.  I called both his phone and other attempint of mobile phone to get through without result.  Is there a number to get hold of a live person to explain the problem and the need for change?  If all goes well there's someone out there who can give me advice.

  Thank you!

  Lilbird

  And if you intend to ask for the PIN for your daughter has changed, you can not.

  Pins are hard coded to the device and cannot be changed.

• The customer service horrible, problem still not solved!

  Have been waiting and redirected countless times with Dell, the service is absolutely HORRIBLE. My problem must be resolved so easily but all support Dell seems to be able to do is redirect me to departments who "don't deal with this issue" and continue to redirect me to the departments that are not yet open.

  Here's my question:

  I have a pro place 8 tablet and I lost the original charger. All I need is another charger since most chargers are not compatible with this tablet (which is another complaint all on its own). I found it by these forums to search and discover that it is a common problem that Dell is well aware of.

  So I call them.

  Start telling them that my tablets not charging

  The support guys trying to tell me that I need a new motherboard... $ 269

  Of course, might be possible, but I remember actually pre lose my charger that whenever I tried to use another charger, it wouldn't work. Also online in the support section for this tablet is the FIRST most popular question and the first solution, they point out, is that you need to use the original charger.

  Oh OK, well, if you think that's the problem, I can redirect you to sales...

  Uh, you're not supposed to know that... After you've tried condescendingly explain to me why the motherboard needs to be replaced after that I had asked you...

  Good redirected to sales

  We no longer sell this charger

  Okay is there any other place I could possibly get this charger

  You can try best buy or Amazon

  Thank you very much.

  After looking on their Web sites and to realize that they don't sell it, I decided to call and ask what will work the Chargers not Dell or the specifications of this special charger so that I can. just. fees. my tablet.

  It took me quite a 1 h 30 trip comprising services saying they are allowed to sell Dell products and cannot tell me even this charger specifications and that I can ask other departments about this. Then redirected to incorrect departments or those that are closed. All it seems to stop me from buying a charger for $10 anywhere else.

  Don't know what else to say. Still have no charger, still cannot order a new, still do not know what other charger would work. Call us and be redirected at least 2 hours, I have 16 total number of calls on my phone to their different support numbers. I think I know their business better than at this point. Literally the worst customer service I've ever had, wouldn't mind so much if only I actually got my problem fixed! Afraid to never buy Dell again where any little thing goes wrong and you are ADMIN NOTE: profanity removed according to the TOU >.

  Hi Dolotova,

  Thanks for posting.

  I apologize for the service you have received to date.  Unfortunately nobody has referred you to the spare parts page.  Here's the charger you are looking for.

  Kind regards
  Robert

• How can I make a formal complaint about the Microsoft Customer Service?

  I tried to contact customer service about a problem I had with my DirectX, and frankly, the 'service', I received from the client has been obnoxious. On the rare times where I actually managed to get in touch with someone, I was treated with complete disregard. For example, I was on a live chat this morning, and after asking three times if I could speak to a supervisor, she agrees finally to connect to one. Twenty minutes later I had not plugged to a supervisor, so I let her know that I've been waiting for twenty minutes. She closed simply disconnected the cat and I now have to wait several hours to be connected to another cat. Microsoft employees have been totally disrespectful to me and their service has been horrible. How can I make a complaint about the problems I had to deal with? And how can I get in touch with someone who will really help me to solve my problem, as they are supposed to. You know, because it's their job?

  Hi ksly1205,

  I just wanted you to (a) I had a very similar experience today that sent my blood pressure skyrocket through the roof and (b) the 'support' (?) provided by MS seems to have got better with the release of Win10. My rants is at http://answers.microsoft.com/en-us/windows/forum/windows_10-security/formal-complaint-extremely-poor-and-rude-microsoft/d6e4dc2d-27c4-410d-b28d-9855d45fc6d7 if you are interested.

  To be fair (?) to Microsoft, they're probably dealing with a considerable number of complaints, requests and similar with the launch of Win10, but in no case should justify "hang up" on frustrated users who are asking valid questions about Microsoft products. Will not create us these problems, and many of us have been "actively encouraged" to use Microsoft products through some pretty compelling marketing - Microsoft is expected to provide some of this service of 'better quality' and 'innovation' they like to make out in their campaigns in the media.

  If you want to deepen your question, you might be able to find a back door into the network MS. try to do an internet search on the Microsoft contacts in your country - they like to push to good media on themselves, so you can be able to find someone who handles issues related to the consumer media. If you feel that, send them an email or (if you're lucky enough to get a phone number), give them a call. No guarantee of operation, but you can try.

  Good luck!

• Creative Cloud Customer Service Plan No.

  I just plan to creative photography cloud has bought and received a payment confirmation e-mail, but when I try to access the product he always tells me that I have to buy a plan.

  I lost over an hour of my time trying to settle this issue, because there is NO customer support # contact!

  VERY VERY FRUSTRATING!

  Of course, I will not continue to pay for a program that I can't even access and find it disgusting that I had to wast a lot of my time trying to find a solution to the companys problem when a simple customer service phone call would have solved the problem in a few minutes!

  HI Kareng7884433,

  I don't see any active subscriptions under the email ID associated with the forums. Kindly, make sure that you are connected with correct email ID.

  Please follow the steps below shared: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

  If nothing helps you can contact Adobe support for help:Contact customer service