Customer support a total disappointment...

Don't know who is this "Sidi", but he was completely unable to help me make my account. I am being charged every month which is good, that's what I wanted, but this person is not my account? I gave this person every bit of information had yet to register on creative cloud, but (say that it) did not always find my account. I coppied and pasted my bank charges: date, amount charged, and what was charged. He said I should contact my Bank and dispute the charge. I've actually already done this until I contacted adobe support. I told him that. He said that he put me on hold for 2-3 minutes. 6 or 7 minutes later, it comes up saying "in this case I will increase the case to a higher level of support, which will check the issue and get back to you in 2-3 days by email. Uh, no, I don't think that 2 or 3 days is agree with me. I just took so I want access to my membership. I asked to be transferred to another person and he said that he is not able to do. then he said:

I advice you to wait 2-3 days for the cases climbed to solve until 2 or 3 days, or please contact the Bank to dispute the charges

20:26:29

Okay, the record. I hear ya. I asked 3 times to transfer me to someone who can actually help me and he wouldn't do anything. Maybe there really can't transfer me, it was the least he can do is to help.

The "conversation":

Hello! Welcome to the Adobe Customer Service.

19:46:43

Sicard:

Hello

19:46:51

you:

Hello

19:47

you:

We are able to see my situation?

19:47:11

Sicard:

Please can I have your email address registered with Adobe?

19:47:43

you:

Well, here's where it gets confusing, I think that I signed up with ***@***.com on both accounts I have

19:48:16

you:

I have two of the same addresses of e-mail associated with me

19:48:27

Sicard:

I see that there is no subscription under * @* *.com identification of email

19:48:38

you:

Wow, that's weird

19:48:58

you:

Hold on, lemme double check

19:49:15

Sicard:

Can I ask you if you have purchased a monthly subscription?

19:49:21

you:

I have

19:50:10

you:

Here's the statement from my Bank shot: RECURRING payment AUTHORIZED ON ADOBE 04/21 * CL CREATIVE 800-833-6687 CA S466112518302317 CARD * category electronics/software Questions about this transaction? Check your options

19:50:26

I got the subscription for almost a year or two

19:50:45

Sicard:

Please give me all possible email identification

19:51:37

you:

Well, there is ***@***.com or ***@***.com (which is the whole first I had) I'm still get charged for that one, but cannot access this account more for some reason any.

19:52

you:

These are the only email addresses that I use more. I also have a ***@***.com

19:52:09

you:

but I don't really use more than e-mail

19:53:31

Sicard:

I see that the identification of email without a subscription

19:53:51

you:

Out of three emails I have ever used, none is associated with adobe.com?

19:55:17

you:

I can connect with ***@***.com and I changed my password but my subscription is not listed. I'm still all applications in use

19:56:07

Sicard:

Please give me the last 4 digits of the credit card

19:56:26

you:

I don't know which credit card is used, but I'll give you everything I have

19:56:45

you:

****

19:56:55

you:

****

19:57:02

you:

****

19:57:09

you:

That's all I've got

19:57:36

you:

I used to have a credit card a credit, but I closed this account about 4 months ago

19:57:53

Sicard:

In this case, I advice contact you the Bank and dispute the charges and place a new order under ***@***.com

19:58:52

you:

Well, well, I actually did that online just in time. I was able to save as ***@***.com with a password * but I don't know why you're not showing your hand

19:59:08

you:

I'm connected right now actually

20:00:14

you:

Account holder name * Adobe ID***@***.com e-mail LanguageEnglish (United States)

20:01:06

you:

The problem I have is that I can not upload all my apps more because the association is not correct. I need this resoilved

20:01:08

you:

solved

20:02:14

Sicard:

Since you have not bought the subscription under ***@***.com of email identification, you will not be able to use the subscription even if you sign in with ***@***.com

20:02:34

you:

but I still get charged?

20:02:36

Sicard:

"You bought the product under different email I.

20:02:57

Sicard:

Can I ask you the order number?

20:03:10

you:

It was like a year and a half or two ago...

20:03:30

Sicard:

I advice you to contact the Bank and dispute all charges

20:03:48

you:

Transfer me to another officer please

20:03:52

you:

you're no help at all

20:06:07

Sicard:

Sorry, with order number or correct e-mail id, you will not be able to locate your subscription.

20:06:31

Sicard:

If please contact or provide us id correct e-mail that you purchased the product

20:08:21

you:

Two years ago, an order number is very difficult to discover. If you can always reload my account with no problems, then certainly you have information that can link ME to MY bank account. Ask me other questions that will work for you. In the contrary case, to transfer me to another agent who can understand this. A Manager or something?

20:09:36

you:

My bank account is in charge. You have the info in front of you. Just ask me questions

20:10:09

Sicard:

Please give me your name and your name and the last 4 digits of the card credit number, the date of the last transaction and the exact amount you charged

20:10:50

you:

My name is brian * *. I live in * Arizona. My address is * dr. My zip code is *. My phone is 520 * *. Is my social security number (last 4 digits) *.

20:10:57

you:

Hold

20:11:34

you:

25/04/16 RECURRING AUTHORIZED payment WE 04/21 ADOBE * CREATIVE 800-833-6687 CA CARD S466112518302317 CL * category electronics/software Questions about this transaction? Check your options $31,82

20:12:18

you:

I gave you all the credit card numbers that I have. It comes out of my bank account so I guess it's on Bancontact which is recharged and I gave you that last 4 already

20:12:30

Sicard:

Can I put you on hold for 2-3 minutes so that I can research on this issue?

20:12:36

you:

course

20:19

Sicard:

Please give me your billing address

20:19:30

you:

**** N ****** **. ******** **, *******

20:20:27

Sicard:

I see that you are unable to check your email id

20:20:49

Sicard:

I advice you to please contact the Bank to dispute the charges

20:21:06

you:

Can you please send me to another agent?

20:21:45

you:

You already suggested I have contact the Bank and I, but I need to get this resolved such that you can not do that for me. Thank you

20:22:20

you:

It took you more time you said that it would take to give me the same advice. It's not cool.

20:22:59

you:

Send me to another agent who can help, or I'll call adobe.com tomorrow morning and to let them know what has happened tonight.

20:23:11

Sicard:

In this case I will increase the case to a higher level of support, which will check the issue and get back to you in 2-3 days by email

20:23:27

you:

No, 2 or 3 days is not okay with me.

20:23:38

you:

You got your money, I want my membership.

20:23:50

you:

Transfer me now please

20:24:07

Sicard:

Sorry, we will not be able to transfer

20:24:30

you:

Why is this?

20:24:59

Sicard:

I advice you to wait 2-3 days for the cases climbed to solve until 2 or 3 days, or please contact the Bank to dispute the charges

20:26:29

you:

I'll just call adobe.com tomorrow morning and it is resolved so that you are unable to help me. I'll go ahead and let them know that "Sicard" didn't do much for my situation.

Lol Yes?

Usually, I get a monthly email from Adobe that confirms that my subscription payment has been collected by my credit card and the amount. Have you checked all your Inbox or spam folders? Then, it should be possible to know what email address is used for your Adobe account.

Tags: Adobe

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