CVP 4.0 (2) bootstrap.vxml

Similar Questions

• CVP: Configuration of separate GW & VXML GW penetration

  Hi all

  I have the following scenario for a upgrade CECP UCCX

  (a) dedicated Ingress GW for CVP & back office E1s (CUCM with MGCP)

  (b) separate VXML GW for CVP

  (c) are dedicated to CVP and also dedicated E1 E1s meant for back-office [no problem in creating for this dial peer]

  (d) but there are also 1 E1 DIDs are shared between CVP & CUCM [no problem in UCCX environment since everything is control by CUCM]

  The question now is with the E1 shared

  (a) how we can separate calls to CVP (4-5 DIDs) while the rest (~ 150 DIDs) are intended for the CUCM

  (b) can we still maintain MGCP to CUCM for this E1?

  (c) all other options?

  Thank you!

  -JT-

  Change of all SIP dial peer to:

  DTMF-relay rtp - nte sip-kpml

• CVP VXML Server Licensing (EVAL Version)

  Hello

  When I try to license CVP 4.0 Eval Version VXML Server by using the URL http://IP:PORT/CVP/Licensing which is on my server, VXML, this URL wants me to enter username and password in order to console the CVP VoiceXML software Activation. But I didn't define any user name or password during installation except operation Console administrator password. Is there any default user and password for this interface, or what can I do for this VXML CVP of license server eval version.

  Thaks to all...

  Hey Mickey,

  I'm in the same boat as you and wrote an email to send to our contacts of Cisco, but decided to look in the tree, and I found that you need:

  In C:\Cisco\CVP\VXMLServer\conf, there is a file called login.properties

  For me, he said:

  #The news connection for license information pages and

  #Fri February 24, 12:07:34 PST 2006

  User name = admin

  Password = password

  And it worked.

  Kind regards

  Geoff

• UCCE/CHP - backup before YOU patch?

  Hi all
  Running packed EAC 9.0.4 & CVP 9.0.1.
  What is your typical backup (if any) procedure before you apply the fixes ES UCCE/CHP?
  Since it is a virtual environment, is it wise to simply clone the servers in question to be used as a backup in case of installation errors ARE?
  Suggest this as preferable method (with VSphere Clone VMs/create OVF) during a more traditional backup as something that could be made in a non-virtualized UCCE environment? (i.e. export config and backup CVP CVP call servers and gateways VXML of OAMP, backup bases CHP, using SQL, back up the registry key "Register of Cisco Systems, Inc.", use the utility NTBACKUP (?), etc...)
  Thank you
  Mike

  There is no need to take a backup before installing any ON boxes of UCCE. If anything is required to do before applying the ES, the same would be mentioned in the release notes ARE himself. You can follow the above-mentioned procedure that otherwise needs.

  In ADDITION, replaces specific files based on defect fixes and we can easily return if you have questions...

• Agent query CVP/UCCE 10.5 Whisper - Whisper quick read failed

  Hello Cisco community support,

  We are currently experiencing problems with Agent Whisper, it's something we want to implement. At present when us dial in a script we headed over to the agent without a prompt whispers playing, we followed the official guide on the Cisco site and are currently receiving the following error message in the SVC call logs from the server during a call in the UCCE script (# were replaced when the IPS as stated due to concerns IS) :

  87768869: #. ###. ##. #: 2 August 2016 09:05:11.360 + 0100: % CVP_10_5_SIP-3-SIP_ERROR_SNMP: CALLGUID = A97FB1F357BE11E6B478881DFCAC6500 LEGID = A97FB1F357BE11E6B478881DFCAC6500-14701251111571276 - [OUTGOING] failed to read quick Whisper. Check the media name and address. VXML log bridge can provide more details with "err deb voip appl" trace on. [id: 5010]

  On the bridge, we have the following relevant commands configured:

  Gateway Gateway/VXML penetration

  Host mediaserver IP #. ###. ##. ###

  mediaserver-backup host IP #. ###. ##. ###

  !

  Dial-peer voice voip 919191

  CVP SIP ringtone description

  ring service

  session protocol sipv2

  entering the number called 919191T

  voice-class sip rel1xx disable

  DTMF-relay rtp - nte

  Codec g711ulaw

  No vad

  !

  On the console of the CVP Ops we have configured the following:

  CVP OPs Console

  Ringtone 91919191

  Local name Static Route IP address/host/Server Group name: VXML. #. co.uk

  Send calls to the originator

  Whisper 9191919100 announced

  Local name Static Route IP address/host/Server Group name: VXML. #. co.uk

  Send calls to the originator

  Script of the ICM

  Queue skills was also set to "activate target Requery.

  The WAV file was spelled correctly, when we put the wav file to a device variable 9 and PM - 9 as the audio file plays fine meaning that the codec is certainly appropriately, as gateway plays the message the value of the post to run the Script. However, when we just run the Script of post PM value and Call.WhisperAnnounment the call just are routed through and without murmur is played.

  Can anyone tell what else could be the cause this error message?

  If you want something else, then please let me know.

  Kind regards

  Christopher Hawkins

  OK, so if 'My term' does not work then you might want to try the "logging console command.

  but I do not see what I wanted,

  /en_gb/app/Whisper.wav - 80 - #. ###. ##. # cisco-IOS-C3900e/15.3 404 0 2 0

  The 404 indicates that the file is not available at the location defined in media server.

  The very basic test you can do is, open the browser on the machine where you can join the media server and type below URL.

  http:///en_gb/app/whisper.wav

  and if you see the 404 error, most probably the file is missing in app/en_gb/site, or maybe you're trying to find bad file.

  one last thing, en_gb (trait underscore between fr and gb) will not be supported in a later version of the CVP.

  It should be replaced by en-gb(en hyphen gb).

  therefore ensure that the locale folder CVP could be defined as en - us, but you're trying to get en_US.

  concerning

  Colinet

• Help Cisco CVP 9

  Hello

  I need to get all the information on incoming calls on the Cisco CVP 9, but I have no idea on how to do it.   Read a lot of docs on Cisco CVP and I see that it contains several parts (call studio, server, vxml, call Server, report server, etc.).

  I would have advice on places where (in the xvml server, call Server, etc.) I can use a webservice or create a routine that sends the information to a different server or redirect this information to a database.

  Any help is welcome.

  Thanks in advance!

  Hi antraxa31,

  Yes, this tool must meet your requirement. You custom reports according to your requirement.

  HTH

  Kind regards

  Mohammed Noor

• Gateway 3925th numbers with sizing VXML

  Is there a gateway option of resizing for 3925th router document?

  We try to understand scalability for 3925E numbers if we use it as a router and a vxml browser.

  The sizing table below speaks up to 3800 series.

  http://www.Cisco.com/en/us/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/7x/cvp_gtwy.html#wp1049701

  Are generally pretty good routers for large scale deployments or CVP is better?

  Any link a pointer would be really appreciated. Thank you.

  Concerning

  Anupam

  Discover the latest SRND CVP, there, just search 3925:

  http://www.Cisco.com/en/us/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8_5x/cvp85srnd.PDF?referring_site=smartnavRD

  HTH,

  Chris

• Transfer to warm CVP - keyword 'media' for the IP address of the Media Store?

  Greetings,

  There is a nice feature in the microapp normal CVP scripts where the ECC user.microapp.media_server as the 'media' string variable is defined, and inserted the expressions 'ip host media a.b.c.d' and "ip host media-backup l.m.n.o" on the catwalks.

  This committed an automatic retry mechanism should files WAV is not found on the first server of Media Store.

  When the heat via a queue transfer is set up, the route on CallManager point triggers a script through the number dialed, which performs a translation of a Type 2 CVP course. That VB CVP is added to CallManager as a H323 gateway with game media endpoints. VB should be configured to talk with the guard to solve the second agent phone when they are targeted by the ICM router. It took a little while to get this working, and I'm not sure that I completely understand who does what in this system (the CVP Blues).

  But I have a question.

  If I use 'media' here to play the music on hold in the queue there are poor extraction. Substituting the IP address of the media store has solved the problem.

  Am I right in thinking that the VXML to this action takes place outside of the voice browser CVP on Type 2 (and not the bridge) and therefore 'media' does not solved?

  Is it a framework (pair of parameters) can be done in the CVP speech browser to allow the 'media' keyword must be used in routing ICM scripts and get the retry system that seems to be the gateway? I looked at all the parameters of VB in VBAdmin, but none of them seem suited look.

  I have observed with the script normal microapp instructions to try again come in fact the application server when fetch the first bad happens. The application server seems so be sure that the pair meets and promotes this one as the first to try. I see a similar behavior with TTS.

  I wish I could have the hot transfer working with redundancy with normal microapps regarding media stores. Is this possible? Is the standard answer to use a content Services switch?

  Kind regards

  Geoff

  Geoff,

  You are right that in this case, the voice browser CVP will play guests. To enable failover of media server in this mode, simply set the 'media' host name in DNS (or in etc/hosts if you don't have DNS) to have two IP addresses for the two media HTTP (do a "ipconfig/displaydns") servers. The voice browser CVP will try all of the IP addresses that the 'media' hostname resolves to in case one fails. There will be a little late at the beginning of each call, then the voice browser tries to access the main media server, however, for the rest of the call, the voice browser will continue to use the backup there will be no further delay in the call. See 'ShowMediaServerTimeout' and 'ShowMediaServerTries' in the Setup Guide & Admin CVP. Note that the host name does not need to be 'media' - there just need match everything that was put in the ICM media_server ECC script variable.

  The CVP voice browser cannot use CSS to load balancing media server or failover for two reasons:

  o CVP Voice Browser does not support the implementation of cache or HTTP redirect and would therefore require the CSS to the proxy the media stream for all audio files for each call.

  o the CSS has been con¸u to serve Web pages, not large amounts of voice traffic in packets. A steady stream of audio files would have an impact on the serious performance on the CSS.

• CVP using DSP Resouce for G.711 calls

  Hello

  I'll put up CVP 3.1 Q and transfer to Customer Helpdesk.

  Internal calls (IP phone > routing model > CVP server) using DSP of material which is very good.

  External calls (phone > voice/VXML GW > GK > CVP) do not use DSP resources when in q e-mail plays GW, which is good.

  What I'm trying to understand is why DSP resource is used when the call is delivered to the phone?

  When I change my config GK to direct the call directly to phone no dsp resource is used.

  voice class codec 1

  g711ulaw codec preference 1

  preferably 3 codec g729r8

  !

  !

  Dial-peer voice voip 1111

  Description * back to VXML CVP1 leg *.

  incoming block translation-profile

  vru-leg service

  Max-conn 75

  codec voice-class 1

  entering the number called 1111T

  h245-signal h245 alphanumeric DTMF-relay RTP - nte

  !

  Dial-peer voice voip 70000

  Description * to CVP via Gatekeeper *.

  incoming block translation-profile

  destination-model 70...

  progress_ind installation check 1

  codec voice-class 1

  target ras session

  h245-signal h245 alphanumeric DTMF-relay RTP - nte

  Fax protocol t38 ls-redundancy hs 0-redundancy help 0 no

  icpif 25

  No vad

  !

  Thank you very much

  Michael

  Michael,

  Looks like you are using a resource of PSG where he shouldn't. Check your gateway CVP device in CCM. You do not want PSG checked on this device, otherwise each call transferred out of CVP will use a PSG.

  Instead what you want to do is to create a new and distinct GK-controlled trunk. Activate the PSG on the trunk. Create a routing model in MAC which tip calls from IP phone to CVP to this trunk GK-controlled. So * only * the IP-phone calls came from will have to use a PSG and normal call of the CVP to CCM will not transfer. Tip: on the configuration screen road in CCM, make sure that you add a # 2 to the number otherwise the call will never happen to the CVP. You need not put a zone prefix in the GA if you precede the # 2 as the GK automatically finds CVP since it saves by default with the prefix # 2 tech.

  -janet

• Appeal of CVP Server error

  Hello

  I am facing problem with my call cvp server. Whenever I call the cti route point using my CPI it gives a busy tone. Its not even playing the cvp error messege. The configuration of the VG is attached.

  IPC = 1011, point routing CTI = 6322337, label the network VRU (type 10) = 1000003 with client routing CUCM

  The call server logs is as below

  193: 172.21.152.9: February 3, 2011 + 0800 16:01:58.625: % CVP_8_0_SIP-7-CALL: {Thrd = DATAI. 0} CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - [INBOUND]: display name ["Kenon Woo CPIC"] is using survival [fake] CallServer build CVP_8_0_1_0_0_0_1440
  194: 172.21.152.9: February 3, 2011 + 0800 16:01:58.625: % CVP_8_0_SIP-7-PARAM: {Thrd = DATAI. 0} CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - [INBOUND]: sip ReqURI (DN):[email protected]/ * /: 5060 FromURI sip:[email protected]/ * / video m_needs_postcallsurvey:false: false
  195: 172.21.152.9: February 3, 2011 16:01:58.625 + 0800: % CVP_8_0_SIP-7-CALL: {Thrd = DATAI. 0} NEW CALL with guid = EA8AC3611000012D504332B053EA67F7 legid = 46f49180-d4a15ff8-44-59815ac dn = 10000036322337 = 1011 ani karim = null calldate = Thu Feb 03 16:01:58 GMT + 08:00 2011 video = false cachecallcontext = false is_postcallsurvey = false RouterCallKey = null, RouterCallKeyDay = null, RouterCallKeySequenceNumber = null
  196: 172.21.152.9: February 3, 2011 + 0800 16:01:58.625: % CVP_8_0_SIP-7-CALL: {Thrd = DATAI. 0} send msg: > HEADERS: (JMSType) = MsgBus:NEW_CALL (JMSDestination) subject = (CVP. SIP. CC. REQ) (JMSTimestamp) 1296720118625 = > BODY: replyto = true callguid = EA8AC3611000012D504332B053EA67F7 ani = 1011 dnis = 10000036322337 timezone = GMT + 08:00 version = CVP_8_0 pstntrkgrpsrcip = 172.21.152.5 calldate = Thu Feb 03 16:01:58 GMT + 08:00 2011 calltypeid = 4 localOffset = 480 calllegid = 46f49180-d4a15ff8-44-59815ac > STATE: isTabular = false isWriteable = true cursor =-1
  174: 172.21.152.9: February 3, 2011 16:01:58.640 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-115-ICM-2} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = - 1 [null] - treatment, [MsgBus:NEW_CALL], ssId = SYS_SIP1, mediaType =, location =, locationpkid is, locationsiteid =, port is 172.21.152.5, pstntrunkgroupid = 172.21.152.5, pstntrunkgroupchannelnum = 2147483647 sipheader =, rckey =, rcday is, rcseq =, mikiduta is, CallContext:, user.media.id: EA8AC3611000012D504332B053EA67F7, LEGID = null, DNIS = - 1, ANI =-1
  175: 172.21.152.9: February 3, 2011 + 0800 16:01:58.640: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-115-ICM-2} CALLGUID = EA8AC3611000012D504332B053EA67F7 - correlation ID call routed
  176: 172.21.152.9: February 3, 2011 16:01:58.640 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-115-ICM-2} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - edition, [ICM_REQUEST_INSTRUCTION], dialogueId = 1 sendSeqNo = 1, trunkGroupId = 200, trunkNumber = 0, serviceId = 2, = Karim, correlationId = 6322337, location =, locationpkid =, pstntrunkgroupid is 172.21.152.5, pstntrunkgroupchannelnum = 2147483647, sipheader =, LEGID = 46f49180-d4a15ff8-44-59815ac, DNIS is 10000036322337, ANI = 1011
  177: 172.21.152.9: February 3, 2011 16:01:58.656 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-116-ICM-3} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - treatment, [ICM_DIALOGUE_FAILURE_EVENT], dialogueId = 1 sendSeqNo = 1, errorCode = E_UNSPECIFIED_FAILURE, LEGID = 46f49180-d4a15ff8-44-59815ac, DNIS = 10000036322337, ANI = 1011
  178: 172.21.152.9: February 3, 2011 16:01:58.656 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-116-ICM-3} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - edition, [MsgBus:DIALOGUE_FAILURE], ssId = SYS_SIP1, errorCode = E_UNSPECIFIED_FAILURE, LEGID = 46f49180-d4a15ff8-44-59815ac, DNIS = 10000036322337, ANI = 1011
  197: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - [INBOUND] - DIALOGUE_FAILURE of ICM router sends 404 rejection to call. ErrorCode = 15 [id: 5004]
  198: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-7-CALL: {Thrd=pool-1-thread-117-SIP-583} send MSG BUS: > HEADERS: (JMSType) = MsgBus:CALL_STATE_EVENT (JMSDestination) subject = (CVP. SIP. CC. EVENT) (JMSTimestamp) 1296720118656 = > BODY: callguid = EA8AC3611000012D504332B053EA67F7 RouterCallKeySent = false causecode = 1 timezone = GMT + 08:00 version = CVP_8_0 calldate = Thu Feb 03 16:01:58 GMT + 08:00 2011 localOffset = 480 eventid = 6 calllegid = 46f49180-d4a15ff8-44-59815ac > STATE: isTabular = false isWriteable = true cursor =-1
  199: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-7-CALL: {Thrd=pool-1-thread-117-SIP-583} CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - DURATION [INBOUND] (MS) = 31 - hang UP with the call history
  200: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - [INBOUND] - ANORMALEMENT FINISHING - code SIP [404], reason not found [SIP; cause = 404] Hdr, GW call using flags SURV TCL [false], NO NORMAL [true] and USE ERROR REFERER flag [true] with AGE (MS) 31 and calls history: [id: 5004]
  201: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-7-CALL: {Thrd=pool-1-thread-117-SIP-583} is 92929292 to 172.21.152.23
  202: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-7-CALL: {Thrd=pool-1-thread-117-SIP-583} using local static Route for sip:[email protected]/ * /.
  203: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_SIP-7-CALL: {Thrd=pool-1-thread-117-SIP-583} CALLGUID = EA8AC3611000012D504332B053EA67F7 LEGID = 46f49180-d4a15ff8-44-59815ac - [ARRIVAL] REDIRECT with 302 response.
  179: 172.21.152.9: February 3, 2011 16:01:58.656 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-118-ICM-4} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - treatment, [MsgBus:CALL_STATE_EVENT], ssId = SYS_SIP1, eventId = DISCONNECT, causeCode = NORMAL_COMPLETION, LEGID = 46f49180-d4a15ff8-44-59815ac, DNIS = 10000036322337, ANI = 1011
  180: 172.21.152.9: February 3, 2011 16:01:58.656 + 0800: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-118-ICM-4} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - edition, [ICM_EVENT_REPORT], dialogueId = 1, sendSeqNo = 2, eventId = DISCONNECT, causeCode = NORMAL_COMPLETION, LEGID = 46f49180-d4a15ff8-44-59815ac, DNIS = 10000036322337, ANI = 1011
  181: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-118-ICM-4} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - deleted dialogue. Duration: 0 hours, 0 minutes, 0 seconds, 16 ms
  182: 172.21.152.9: February 3, 2011 + 0800 16:01:58.656: % CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-118-ICM-4} CALLGUID = EA8AC3611000012D504332B053EA67F7 - deleted call.  Duration: 0 hours, 0 minutes, 0 seconds, 16 ms
  183: 172.21.152.9: February 3, 2011 + 0800 16:02:11.625: % CVP_8_0_ICM-7-CALL: {Thrd = ICM Garbage Collector} CALLGUID = EA8AC3611000012D504332B053EA67F7, DLGID = 1 [SIP_LEG_PRERTE_CORRID] - purged dialogue.
  830: 172.21.152.9: February 3, 2011 + 0800 16:06:50.750: % CVP_8_0_Infrastructure-6-STATS: % [stats_maps_logged = {STATS_RT_JVM_TOTAL_MEM = 1065484288, STATS_RT_JVM_CURRENT_MEM_USAGE = 71541696, STATS_RT_JVM_THREADS_IN_USE = 627, STATS_RT_JVM_AVAIL_MEM = 993942592, STATS_RT_JVM_PEAK_MEM_USAGE = 98248320, STATS_RT_JVM_UPTIME = 13201547, STATS_RT_JVM_PEAK_THREADS = 627}] [stats_obj_id = JVMStats] [stats_obj_type = real time] : Statistics object [id: 9019]
  831: 172.21.152.9: February 3, 2011 + 0800 16:06:50.750: % CVP_8_0_Infrastructure-6-STATS: % [stats_maps_logged = n/a] [stats_obj_id = JVMStats] [stats_obj_type = interval]: stats statistics object [id: 9019]

  Thank you and best regards,

  Fabrice

  OK, these steps will seem familiar.

  5. NVRU Explorer - Type 10 Network VRU, label for the CUCM routing client associated with the customer instance. Let's say this is 1000003.
  6. NVRU Explorer - Type 10 Network VRU, label for the CVP routing client associated with the customer instance. Let's say this is 1000001 and 1000002.
  

  Sorry, why you have different VRU transfer labels for your customers to routing two CVP? These should be the same. The front door will be a dial peer to make up for it and run the bootstrap, so he would look to 1000001 T. Everyone does the same thing (the doc of Cisco uses 8111111111).

  I always like to do these EXACTLY the number of digits configured on the tab of the Max Length of DNIS ICM - this allows the server to call out the correlation ID. So in your case I 100000003 (CUCM RC) and 100000001 (all CR CVP).

  Routing model has sent the 1000003xxxx call to CVP. It would normally start a new call, but the presence of the correlation ID that means it sends the info to the router and he finds the script, he stopped at the first send to VRU and it resumes.

  10. CVP has a static route on 1000003* to send the call to the CVP Call Server.
  

  You don't want the above.

  Now, he meets a second Envoy to VRU. In this case, the RC is CVP - then it returns 1000001xxxx to the CVP and there is a static route to the gateway to start the bootstrap. If you're good.

  I recommend the explicit send to VRU node. Easier to spot the error.

  Kind regards

  Geoff

• Autonomous CVP to full cvp

  Hello guys,.

  I have a question, I have a stand-alone CVP VXML Self Service and I need to integrate the CVP UCCE as SIP CVP full, which is necessary to change the configuration? Need reinstall the cvp Server?

  Can anyone suggest me how I can switch to this new scenario with the least impact?

  Thank you

  Not a not too post this question on the Forum from the developer CVP? I replied very briefly here.

  You don't have to reinstall - that depends on how you ran Setup initially. If you have installed the call Server and ORM layer when you installed CVP VXML, you have everything there.

  I made an installation year last for a customer. They initially wanted full CVP, including a financial application self-service talk to SAP. But then they wanted to wait for ICM 8.5 (2) W2008 so the project has been split into 2 phases of deployment - the application self-service as a Standalone CVP and then later the CVP contact center supplements (SIP).

  Because I knew a normal full installation came I just installed according to the normal and added the servers VXML itself (not 'stand-alone') to the device Console Ops map. The stand-alone application was developed and deployed to production. A few months later, the contact center was built with full CVP (SIP).

  The stand-alone application remains in place. You can mix them if you wish. Peer option selector the company.

  The only thing you can change if you have added servers VXML device Console Ops such as 'Stand-alone' card, you can remove them and add them again as usual servers VXML.

  I can't say for sure, you'll have everything you need. It depends on how the initial installation was made. Could have checked a couple of boxes that you leave normally set.

  Kind regards

  Geoff

• Node ReqICMLabel failing to do apply for a standalone app than ICM CVP course

  Hello. I have a stand-alone CVP application that contains a node of reqICMLabel that seems to be failing to apply for road running. I tested two scenarios; in the first, I provide a dnis in the second, I'm leaving the unspecified dnis and have built a number dialed "NA" and it associated with the routing for my CVP customer. In both cases I followed the VRU PIM and not seeing any routes sent queries.

  When the DNIS is specified, the node reqICMLabel seems not to recognize the dnis, even if it is defined in the activity log. These logs are here:

  2.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387, start, newcall,.
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014, 15:02:24.387, ani, NA
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014, 15:02:24.387, postcode, NA
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387, start, Exchange, NA
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387,Start, dnis, ewt
  15:02:24.387, early, Karim 10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014, NA
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387, start, iidigits, NA
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387,Start, settings, _dnis = ewt
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:24.387, CVP Subdialog Start_01, enter,
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:31.887, CVP Subdialog Start_01, exit, completed
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:31.887, ReqICMLabel_01, enter,
  15:02:31.887, ReqICMLabel_01, 10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014, doDecision, custom- the callGuid or DNIS is null.
  15:02:31.887, ReqICMLabel_01, 10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014, error output
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:02:31.887, Copy_of_Audio_01, enter,
  Output of 15:03:15.356, Copy_of_Audio_01, 10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014,
  10.122.23.189.1406152944387.5.VIVR_RBS,07/23/2014 15:03:15.356, end, how, hang up

  In the second scenario when the DNIS is not specified reqICMLabel node fails with a null pointer exception:

  2.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:23.968, start, newcall,.
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, 15:17:23.968, ani, NA
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, 15:17:23.968, postcode, NA
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:23.968, start, Exchange, NA
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, 15:17:23.968, dnis, NA
  15:17:23.968, early, Karim 10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, NA
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:23.968, start, iidigits, NA
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:23.968, CVP Subdialog Start_01, enter,
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:27.765, CVP Subdialog Start_01, exit, completed
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014 15:17:27.765, ReqICMLabel_01, enter,
  15:17:27.765, ReqICMLabel_01, 10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, error, a custom element element has encountered an exception.
  Output of 15:17:27.765, ReqICMLabel_01, 10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014,
  10.122.23.189.1406153843968.11.VIVR_RBS,07/23/2014, 15:17:27.765, error,.

  My VRU PIM is in place and the customer routing is active. I use VRU type 10 for this. Wondering if this should be a different type of VRUS? -Update, just found some documentation that does not specify any VRU network must be configured for stand-alone CVP PIMs, so I guess that's not the issue.

  Thank you!

  Brad

  your VXML server is a stand-alone?

  using CVP tcl self-service for this application?

  can you post your call logs from the server for that?

  Kind regards

  Colinet

• Autonomous CVP w Reporting. VB Admin out of Service

  CVP 4.1

  Autonomous with reporting model:

  1 GW 3845

  1 MCS 7845 call + VxML Server

  1 MCS 7845 Reporting Server

  1 MCS 7835 OPerations Console

  1 studio of MCS 7835

  I registered online PAK codes for the

  -Server-Sw and applied the ICA on the server to call

  -CVP 20 VxML Ports on the VxML Server 4.x

  -Reporting Prem lic on the report server

  using the operations Console

  Also, added the GW and transferred the CVPSelfService.tcl, the CVPSelfServiceBootStrap.vxml and the CriticalError.wav to the same using the Console.

  Call the server, server VxML and Reporting Server are UP on the Console.

  Have restarted the combo CallServer + Vxml Server, but the speech browser shows out of Service and tries to contact the GK.

  But it is independent, there is no GA, why VB is trying to get a GK?

  I didn't go any single on the VB Admin command, as the configuration guide has not said to me to do.

  First Question:

  1. While installation was SVC Call Server I supposed to select H.323 as Autostart CVP VB services at startup, no. Sytem restart on error display & CVP VB window on startup, or NOT?

  Because I did, but then I added call server in the Console of the operation - I did not any service at all.

  2. If the answer to the above question is that Yes, I had to select H.323 Services/Start VB window etc. during the installation options. Then what don't get me, why the VB is out of service and it is looking for a GA?

  Kindly help.

  No voice browser is required.

  Kind regards

  Geoff

• CVP file propagation

  Hi all

  Does anyone know is it possible to automatically propagate multimedia files between several media CVP servers? Here we were able to find a description that says this is possible. But it seems to me after several tests with two or three servers media that this feature is available for the wishes of files record agent!

  Thanks in advance

  The best solution is to Microsoft SynchToy, we used this way in our environment and it works fine.

  You must add a pair of source and destination for each other than the Publisher a media server.

• VXML Server hangs

  Hi, I have a VXML server and last Saturday on the SVI I listened to a recording in English. I restarted the server and everything works normally. I checked the error logs, I found the next:

  13/12/2014 14:23:15.698, SERVER ERROR: an error has occurred trying to connect a different error encountered while trying to save an event. A list of the original error follows this one in the error log.
  com.audium.server.logger.events.EventException: there was a problem getting a cache.
  at com.audium.logger.application.activity.CacheManager.getAppropriateCache(CacheManager.java:164)
  at com.audium.logger.application.activity.CacheManager.addToCache(CacheManager.java:102)
  at com.audium.logger.application.activity.ActivityLogger.log(ActivityLogger.java:193)
  at com.audium.server.logger.ApplicationLoggerBase.runLogger(ApplicationLoggerBase.java:163)
  at com.audium.server.logger.EventFactory.handleLoggerErrorEvent(EventFactory.java:1573)
  to com.audium.server.logger.LoggerManager$ LoggerRunner.run (LoggerManager.java:71)
  to com.audium.server.util.ThreadPool$ Worker.run (ThreadPool.java:757)
  at java.lang.Thread.run(Thread.java:662)
  Caused by: java.util.concurrent.ExecutionException: means: Java heap space
  to java.util.concurrent.FutureTask$ Sync.innerGet (FutureTask.java:222)
  at java.util.concurrent.FutureTask.get(FutureTask.java:83)
  at com.audium.logger.application.activity.CacheManager.getAppropriateCache(CacheManager.java:162)
  ... 7 more
  Caused by: means: Java heap space
   
  Any suggestions about what happened?
   
  Kind regards.
   
   

  You may have experienced a memory leak.

  YOSH