Dell 2135cn MFP PCL6 but Color Laser printer service tag brings up a Dell 2155cn/cdn

I have problems with my printer. If I print a page, it will be printed, but he then ordered me to: 1 loading platform. 024-910 printer. A4. When the bin is full. I tried calling Dell several times a day for 4 days to be put on hold for hours with no response just as music. When I start calling all the contact numbers I can find and finally the opportunity to talk to a person, I'm being transferred from one Department to without help. Finally, a technician told me that it will solve the problem, but it cost me $59,95 because my warranty has expired. I say ok, but it could not be loaded to my dell account, that it must be paid with a credit or debit card. Then I said I will need a repairman came to fix it and will need to pay a $110.00 extra, but there is no guarantee that the problem will be solved. I have try the troubleshooting tips, but they do not work. Has anyone else had this same problem and found a solution. Help, please.

Hello Betty,.

Please post on the forum. The error you are getting is normally a pretty quick fix. The first thing to do is to make sure that you do not have a hardware failure, so for now please remove data cables and leave them unplugged. I'll ask that you remove the tray and set aside the paper does move the paper Guide all the way in then out ending with them in the appropriate context. Once's done it to reset back to factory printer using the procedure below.

Control Panel

  1. Press the arrow until > SETUP appears, and then press the check button.
  2. Press the arrow until > Admin Menu appears and press the button check box.
  3. Press the arrow until > maintenance appears, and then press the check button.
  4. Press the arrow until > initialize NVM appears, and then press the check button.
  5. Press the arrow until > system Section appears, and then press the check button.
  6. The are you sure? message appears on the operator panel, and then press the arrow left/right to select Yes. Press the check button.
  7. The printer automatically turns off to apply the settings.
  8. Network settings
  9. Admin menu > wired network > initialize NVM

Once reset complete, go to the menu on the printer itself reports. From there, try and print some of the reports. If these print without error your hardware should be ok, if she throws the error to load the tray then the paper tray guides are probable damage leading to replace you the tray.

If things work out then move forward with reconnecting the data cable and I am trying to print from your PC. If no error from then you are good to go. If the error reoccurs not check the document you are trying to print and the driver settings to ensure that they are correct. If those who seem correct try to reinstall the printer driver when it was corrupted.

Kind regards

Joseph E

#iworkfordell

Tags: Dell Peripherals

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