Dell Modular Disk storage hardware provider service stops during a VSS backup

On my Windows 2012 Hyper-V failover cluster, using 2 R710 servers with iSCSI and SAN MD3220I. When the backup (backup of Altaro Hyper-V), I get these 3 mistakes of two servers during the backup every night. Service was set to restart.

"The service modular disk storage hardware provider ended unexpectedly. It has done this 1 time. The following corrective action will be taken in 60000 milliseconds: restart the service. ' * Event ID: 7031.

"Name of the failing application: SMPROV ~ 1.EXE, version: 10.84.26.2, timestamp: 0 x 50405699 name of the failing module: ntdll.dll, version: 6.2.9200.16579, timestamp: 0x51637f77 Exception code: 0xc0000374 should compensate: 0x00000000000ebd59 id of the failed process: 0 x 414 Faulting application start time: path 0x01ce9f773f388ae3 of the failing application: C:\PROGRA~2\Dell\MDSTOR~1\VDS_VSS\provider\SMPROV~1.EXE.

The failed module path: C:\Windows\SYSTEM32\ntdll.dll report Id: d9128602-0c14-11e3-940c-dc509918130b

Faulting full name of the package:

On a package of faults application ID: * EventID: 1000 "

"An attempt was made to issue a command to a password protected storage system and the password is not known. * EventID: 5004 "

I contacted Altaro and their support has never seen these errors and they claim that they are just a backup VSS, nothing special. My Windows 2008 R2 Hyper-V cluster never saw these errors for more than 2 years.

Someone help here?

Julian, my problem is very similar, though different because I use Veeam.  Here is what I posted on the forums of Veeam - if all goes well, it will help you

Looks like the solution is to uninstall the 'SmVssProvider' who, when running "vssadmin list providers", is listed as:

The provider name: "SmVssProvider."

Provider type: hardware

Provider ID: {24e4e8a3-69cb-4370-8b7b-c5276cd49765}

Version: 10.84.02

This service is launching the premium add-on snapshot service that you can buy for the MD by Dell line. If you do not buy it, you don't need this provider. (for as far as I understand it at least)

To uninstall this provider, navigate to the folder in the folder storage uninstall VDS - VSS MD. By default, it is at:

C:\Program Files (x 86) \Dell\MD Storage Software\VDS_VSS\Uninstall Modular Disk Storage Hardware Provider (* BE CAREFUL here and double check your path.) There is more than one with a similar path and name.* uninstall program)

Once inside this folder, run the "uninstall modular disk storage hardware Provider.exe.

Note that the uninstall program is very rudimentary - there is no GUI or confirmation that it's over. The file and the service will simply disappear.

This will remove the "SmVssProvider" and the corresponding Windows services:

'Modular disk storage hardware provider' (SMPROVIDER1. EXE - identical to SmProv ~ 1.exe).

In my case, service of 'Modular disk storage hardware provider' has been set to start "Automatic", although it did not work, so I was unable to uninstall the provider without stopping I/O or disruption to my VMs. There is no restart request either. Although YMMV so proceed with caution.

Tags: Dell Products

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    2. The sound works fine on the computer in other circumstances?
    3. You reinstall the audio drivers after reinstalling Windows?

    Try the methods provided and see if it helps to solve the problem.

    Method 1:
    Check out the link and follow the steps.
    Method 2:
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