Dell Optiplex 9020 with horrible sound

I installed Windows 8.1 (clean install of Microsoft ISO) on this new 9020 Optiplex and installed all updates from microsoft and then installed all Dell updates (using the web page support and my dell). Part of that is to install the audio driver Realtek Dell HD package.

After installation, the headphone/speaker output before jack product really terrible audio or no audio when connecting headphones (which worked beautifully with my previous Vostro 200 machine). The Dell software opens a popup to ask really strange questions about what I plugged (skullcandy headphones, earphones, speakers dell or right speakers). No matter what I choose the audio is either distorted and often missing voices or other sounds important or it is completely absent. Windows sound system is very good. So I know that the plug and the headset works very well, it's something to do with the dell software that causes the output this horribly distorted or filtered audio.

I don't want any "enhanced" or some audio special software tries to do, no movie mode, music mode or whatever it is. Just the normal sound as it is recorded.

It's so bad, that I'll have to consider buying a sound card, or dig my old USB audio device to have a decent audio output.

Rear audio output also has software problems unless I have install audio drivers from Dell. The rear output is failing to be a kind of treble only filtered out (no bass or midrange sounds) if I do not use the Dell software.

This really should not be difficult. A simple output DAC audio as it was recorded. That's all.

OK... after the call of support and to have a run around for more than 2 hours on the listed company as the owner of the computer, I diverted without help.

I spent another 3 hours fiddling with everything I could think of until I went back to the basics and did what I should have done from the beginning: tried different headphone directly connected to the machine before taking.

I actually tried 2 different pairs of headphones right when I first found the problem. Both have the same problem so I assumed that it had to be the machine because it is what has changed. And as the behavior seemed different in different applications, I thought it must be a software problem.

The fix was actually related to the material. I use an extension the monster headphone cable (yes I know, it's really cheap on Amazon) so that I can wear my helmet while I move my office and job fair in my office. Unfortunately, it seems that the male connector at one end of the cable is a bit small compared to most of the catch of helmet.

And they say that the size is not serious...

In any case, I use a combination of 2 extensions (a monster and one that came with my headphones), so I just swapped their so one that came with my headset is connected to the computer and everything works fine. I think that the short connector must have been filled should not have things or something like that.

Tags: Dell Desktop

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     6/16/2003 10:53 AM      4191200 R58182.EXEhttp://ftp.us.dell.com/audio/R58182.EXE
    

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    Release date: 29/04/2003
    Version: A095.12.01.3555
    Importance: Optional
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    File format: Hard drive
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