DeskJet 2050 does not

I use a HP Deskjet 2050 with a laptop Asus SonicMaster under Win 8.1.

I used the Spy Hunter software because this laptop has been seriously infected with the pirates of browser and other malicious programs. The anti-malware software has done its job and the laptop is free of infection. Recently, I noticed that when I clicked on the HP Deskjet shortcut icon, nothing happens. Even when I go on the program itself, nothing happens. I can't call the HP printer/scanner software at all. I tried to uninstall, new download of HP software and reinstall. Unfortunately, it did not work. I've used several times HP Print Scan Doctor 4.5 and the test print and scanning test to get positive results. I can not even call software. Help!

Hi @MikeyrInKY,

Thank you for visiting the Forums HP's Support and welcome. I read on your HP Deskjet 2050 printer and it does not not at all functions.

Have you tried to temporarily disable your antivirus and try the functions?

Protection against the Virus could block the printer communications. You can try to uninstall the software and reinstall it. This could help.

Please let me know how it goes.

Thank you.

Tags: HP Printers

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