DeskJet 2546 b: Wireless print job stays in queue and poster printer offline after the upgrade to Windows 10

I write a fix I found for a pretty annoying problem involving 10 Windows and HP wireless printers.

My Deskjet 2546-b printer was printing OK wireless to the point 8.1 of Windows until that I upgraded my computer to Windows 10. Immediately after I upgraded to Windows 10, I could not scan, so I reinstalled the printer software and has worked for a day or two and then the printer would print not unless I restarted the printer or the computer - sometimes 2 or 3 times. This went on for a few weeks, sometimes it would be nice, sometimes, usually after the computer restarts, he would simply go offline. Once, he went offline 3 times when I was printing about 20 postage labels, recently he went 1 week without any problems.

Long story short, after a lot of troubleshooting and to help a friend to HP, I found the problem to be associated with the WSD/service Port in Windows 10. My printer still maintains a stable connection with my Netgear router (wireless to the printer light stays on blue) and I was able to scan from the HP software and I could ping the printer... but printing would be just stuck in the print queue (the spooler service) and the printer showed offline in the queue, hardware and windows devices , or when printing from a program like Windows.

I learned that if I went in devices and printers, until I sent a print job, if the printer showed offline, I could save time by restarting the printer simply and he would come every time (less painful) online.

But it's just a solution and not a solution.

Nothing worked... not even print and scan doctor. The final fix that worked was to define an IP address manually for the printer, and then I put the print driver to use a standard TCP/IP port.

Here is the step by step. Your printer must already be connected to your network (solid blue on printer).

Step 1: Make sure your printer uses a manual IP address

(1) to obtain the IP address of your printer:

  • If your printer has a control panel with a menu, it's easy... Just look in the settings menu without wire/report and write your printer IPv4 address.
  • If your printer is not a menu of fancy and repower the computer and printer HP Print and Scan Doctor network menu display use (wireless), or you can connect to your router from a web browser (usually 192.168.1.1) and look at attached IPs (like me). Some printers can also print a report of the network when you hold down some buttons everything back up and running, but you will need to search the web site of the Internet or HP to find the process for your printer model - the report displays the IP Address of the printer.

(2) once you have the IP address of the printer number, type this information in a web browser... like 192.168.1.x (where x is the last number of your printer)

Web page of the printer should find - otherwise, use another browser (you can use a tablet or iPad if you want). HP has several different forms of printing of web pages (embedded web servers) depending on your printer model, but they all have a large number of parameters.

(3) since the network tab or section, look for a manual IP address configuration.

(4) suggest an IP address or type in a new.  I've personally used suggest and then replaced by the last number 241. You want to use a high number, something in the order of 240 to 250 to reduce the risk of problems caused by your router assign this number to something else on your network. Note the 4 digits for the new IP address manual, you will use them later.

5) click apply and close the web page of the printer.

Step 2: Make the print driver using the manual IP address of the printer

Open the devices and printers in Windows, right click on your printing device and select printer properties. Follow the prompts to get the WSD port and on a new local port...

1) click on the ports tab.

(2) add the Port.

(3) click on after the first screen, and then click new port type.

(4) enter the IP address of the printer.

(5) next.

(6) select the new port.

7) click OK.

You have now two pilots displayed in the printers and devices window, you can now print... but you might not be able to scan and the HP printing software may not work as he might want to lets you add a new printer when you open it... If Yes, proceed to step 3.

Step 3: Remove print devices and install a new one.

Need to do this to get the software back HP synchronized so you can scan.

(1) right click 2 print devices listed in the window of your printer and remove them by clicking on remove device.

(2) open the HP printer Assistant software (from the icon on the desktop or you can search Windows by using the name of your printer).

(3) installation/add a new printer... go fast and a new device icon is added to the printers and devices window.

4) return to the printers and devices window and open the properties of the printer again for your printer icon.

5) go to the ports tab (yet) and you'll see a new selected WSD port, select Port Standard, you created earlier in step 2.

(6) you have now two print devices in the window (again), but now everything should work.

These two devices alone from here on out. Do not remove one and everything should work fine. At least it worked for me. I hope it works for you. I'm hoping a Windows update resolves this problem soon, I see many people who cannot print or scan wireless after they upgraded - not just the stuff of HP.

Tags: HP Printers

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