DeskJet 3634: Deskjet 3634

Bought with & Windows 8 PC. Updated to 8.1. Warned by Microsoft, updated to 10. This printer had worked. Continued to work. Just - once in a great while, usually when I run out of paper, it crashes. I go into my files for 'HP Printer Wizard.exe Install' and using it, the printer works after a reboot/restart.

All of a sudden, today. I ran out of paper. Inserted a few papers and printer do not print. I tried all the usual: above, restart, disconnect/reconnect, etc.. Nothing works. Online research and web site does not recognize my printer. ?? So I put in the original CD and tried to "install". That did not work. Tried to install any file showing the .exe and others. Nothing works. Help!

FYI the website shows that I have a warranty that will expire in November 2016. But I can't get any help anywhere. No phone number. Searching the Internet, it's the only option I have at my disposal.

Try to reset the factory default firmware...

Enter the IP address of the printer in the search bar of any browser, when the Web page opens, click on: setting > restore default.

To find the IP address, press the buttons wireless and information.

Tags: HP Printers

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