DeskJet 932C - the power light is on and the cartridge flashing

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  rafburtonwood wrote:

  We have a G62. It is locked. Power light is on, light traffic and wireless light. The screen is completely blank. Any ideas on how to reset this 'thing'?

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  Try a hard reset as follows:

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  ERICO

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  Try a reset of the power.

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  Seems the laptop provides a blink code. This means that a material error has been detected.
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  Hi @Laridk,

  Welcome to the Forums of HP Support!

  I see that you are unable to print to your HP Deskjet 1055 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that the printer is capable of printing a test properly page. This seems to indicate that this isn't a hardware problem and it is more likely to be software related problem.

  Due to the slight dimming, I would like to do a hard reset to see if that will solve the problem.

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  Please confirm that you have the printer connected to the USB 2.0, rather than a USB 3.0 port.

  In addition, please try the steps in these guides:

  • HP printers -print jobs stuck in the queue (Windows)
  • HP PC - Troubleshooting connections USB (Windows 7)
  • HP printers -printer 'offline' State message (Windows 7)

  In addition, you have regionalized the printer or do you still use the ink cartridges, you bought the United States?

  Here is more information on this topic: HP printers - find and install the cartridges after moving to another country.

  When you need to use ink cartridges purchased at the Brazil. The printer should be regionalized. When this happens, contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

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