DeskJet F380 diagnosis reports that I have to reinstall the software, but I already did twice.
DeskJet F380 / Windows XP / previews of Scanner, but when I accept the preview, it does not complete the scan. I have reinstalled the legacy, installed all updates, but the diagnostic report indicates that I have to reinstall.
Hello _Lois_
Try the following procedure and let me know if something changes or if you encounter any problems. It will help to uninstall all printer software and should allow a clean install. This can solve the problem.
Of the Original installation CD:
1. Insert the CD in the drive and then cancel Setup
2. open my computer and click right then on the CD from the drive and select open
3 open the Util folder
4 open the CCC folder
5. run the L4uninstall.bat6. Once the uninstall is complete, reboot the computer
7 run the Accessories\ System Tools Disk Cleanup
8. download and install the latest version of Adobe flash player
http://get.Adobe.com/flashplayer/
9 download drivers and full software features
10. run the download to reinstall the printer
If the software has been downloaded and extracted to your system:
1. type % temp % in the field of race
2. Locate and open the folder starting with 7z (example: 7zS2356)
3 open the Util folder
4 open the CCC folder
5. run the L4uninstall.bat
6. once the uninstall is complete, restart the computer
7 run the Accessories\ System Tools Disk Cleanup
8. download and install the latest version of Adobe flash player
http://get.Adobe.com/flashplayer/
9 download drivers and full software features
10. run the download to reinstall the printer
Tags: HP Printers
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