DeskJet ink Advantage4615: error 0x6100000b

I cleaned the printer cartridge bed that slides over the money in round bars. I think that I have does not have the spring in the housing. Can someone help me please know where's spring?

Hey @deep-end.

Welcome to the Forums of HP Support!

I see that you have some problems with a loose part in your Deskjet Ink Advantage 4615 e-all-in-one printer. For this problem, you must contact the HP Support directly. You can do this by clicking on this link and fill in the form below.

Please let me know the results after following the above. If you arrive at a resolution with support, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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    Hi Ty.

    Another thing to check is if your computer clock is set correctly. Also, try to restart your computer after installation.

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    Link 3: setting up the wireless printer: http://support.hp.com/us-en/product/HP-DeskJet-Ink-Advantage-4530-All-in-One-Printer-series/5447926/model/5447927/document/c04719556/

    I really hope that the problem is solved without hassle and the printer works great. I hope this helps. Please let me know how it works. Just to say thank youPlease click the ' Thumbs Up ' button to appreciate my efforts in giving me a congratulations. If it helps, Please mark this "accepted Solution".

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    Greetings @cpraghav,

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    Hey @brahmix,

    Welcome to the Forums of HP Support!

    I see that you have some problems with a cartridge error on your Deskjet Ink Advantage 4645 e-all-in-one printer. I can help you with that.

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    If after following the above, you cannot clear the error, the printer needs to be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

    Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

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    I hope I helped!

    Contact HP:

    Step 1. Open the link: www.hp.com/contacthp/
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    HP 61 ink cartridges are intended for different printers and can not be used with your printer.

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    Hello @ChelsHp,

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    3. If you print a document, or a copy that is zoomed also?

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    Hi @sehat,

    I read your post and see that you are unable to scan. I would like to help you today.

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