Desktop and wireless Microsoft 3000 microsoft wireless mobile 3500

can someone help me?  I bought this keyboard/mouse wireless 3000 and used on both of my computers without any problems for two years.

I had to replace my mini-tower computer and downloaded the original cd and also bought a new lower thread (3500 wireless mobile) of the mouse and the mouse works without any problem, but the keyboard does NOT WORK.

I tried the USB original same thing.  I like to use a mouse wireless on my laptop because I can't stand things on the small square.  but now my new Tower allows only the new mouse works but not the keyboard.

while I am I doing wrong or what is the problem?

STRESSED OUT!   Please HELP or tell me who to contact for support.

Thank you

Hi Diane,

This can happen due to various reasons. For detailed steps to solve the problem, refer to link below. It has steps to synchronize your device with the receiver in and also install the latest IntelliPointsoftware Microsoft. Then I suggest you to try all the steps.


Troubleshoot the incidents of the response to the mouse or wireless keyboard

http://support.Microsoft.com/kb/838398

Hope that the information provided is useful. If the problem persists, answer here and we will be happy to help you.

Tags: Windows

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