How can I replace my Microsoft Wireless Mobile Mouse USB receiver.
How can I replace my USB receiver. I just lost and I only want to buy a newer version for distributor of mouse Microsoft Wireless mobile mouse 4000.
Hello
Check with your local retailers and Microsoft Hardware Support.
Microsoft Hardware support
http://www.Microsoft.com/hardware/en-us/support
Microsoft Hardware - contact us
http://www.Microsoft.com/hardware/en-us/support/contact-us
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
Tags: Windows
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Microsoft wireless mobile mouse 6000 v2 2.4 ghz dongle replacement
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Hi Amishangel,
You can get in contact with the center of replacement of Microsoft and are looking for the same thing.
For more information, you can consult the following article:
How to replace Microsoft software or hardware, order service packs and replace product manuals
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Hi Rose,The problem occurs on specific applications?This can be for one of the following reasons:1. bad mouse is selected in the IntelliPoint software.2. conflict with other mouse or pointer (non-Microsoft) software.3. problem with IntelliPoint software or drivers.4 application does not correctly recognize scrolling the mouse messages.I suggest for the link and follow the steps in the KB article:The problems with the mouse button or scroll the parametersNote: Put the computer to normal mode after the troubleshooting in clean boot mode.Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further. -
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I bought it on a year ago, worked well until the transceiver overheated and did not get recognized more by any pc.Hello
The reasons of the overheating of the transceiver are not known, because it was not isolated incident, please go to the link provided below for more information on how to replace Microsoft software or hardware, order service packs and replace product manuals.
How to replace Microsoft software or hardware, order service packs and replace product manuals
http://support.Microsoft.com/kb/326246
You can also get in touch with Microsoft hardware support for assistance.
Contact us
http://www.Microsoft.com/hardware/en-us/support/contact-us
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diagram of the battery for 3000 microsoft wireless mobile mouse
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I have the same situation. I don't need suggestions to inform microsoft of warranty. This is why you and I asked for the diagrams. If you have the diagram, or you can send me a photo of the battery door configuration, would be great. Thank you -
Microsoft Wireless Mobile Mouse 3500 problems.
I'm using Windows vista 32-bit on a Dell Studio 15 laptop. I have a Microsoft Wireless Mobile Mouse 3500. I plugged the nano-receiver into my USB port and installed the driver but the mouse does not work. It does not work if I move my mouse or click on the buttons. I have bluetooth activated on my laptop but there is no button on the mouse or nano receiver to synchronize with the laptop. I searched and searched the Internet to try to find an answer, but I don't see anything. Can anyone help please?
A couple of things you can look at at\try:
- Since beginning--> search box type mouse, when the application Microsoft Mouse appears select.
- Select the Dell Touchpad tab, then click on the picture to open the properties of the Touchpad.
- In the properties of the Touchpad, choose Device Select.
- Check the box that says "Disable touchpad/ponting stick when external USB mouse is present".
- Press OK.
From my experience with Dell laptops, I have also found that sometimes an external USB mouse fails to be recognized because of some quirks with power and USB. Let the wired mouse, then turn off the laptop and unplug the battery for about two minutes. Turn on the machine again and see if the 'magical' mouse appears.
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Okay, so I bought recently when a helmet (Microsoft LifeChat LX-3000) and a mouse (Microsoft Wireless Mobile Mouse 6000) wireless, but my laptop Windows Vista Home Premium is having problems with the installation and execution of the drivers for these two devices.
Original title: driver for headset and a wireless mouse will not install correctly
I already had the Wireless Mobile Mouse 3000 and had no problems whatsoever doing this job, but I got it for at least a year I guess. I also installed the software that came with the CD (called Microsoft Mouse, even though it says on the CD Intellipoint 7.1) for the mouse and driver online for headphones (called helmet Microsoft) have also downloaded. However, when I plug in the devices, he's trying to find the drivers. Initially, it comes up with a window saying "New hardware found" and has the ability to "locate and install driver software", despite the fact that I already supposed to be installed the drivers through download programs or to use the CD.
In any case, I select the "locate and install driver software" and it says "search Windows Update... «for 30 seconds or so, then said «Installing the driver software...» ».
I then get a message saying "Windows has encountered a problem... etc... This operation requires an interactive window station. If you know the manufacturer of your device, you can visit their website and check the support section for driver software. »
If I disconnect and reconnect the device, I get the same situation with "new hardware found" and the options for search again...
I tried both devices on another computer (Windows XP) and they manage to set up automatically even without the software provided on the CD or on the website and work perfectly well, however I need them working on my laptop ;)
So I guess the main problem is that I get this message "interactive window station" preventing the drivers to install correctly. I have no idea what this means and have spent a lot of time trying to find them online.
Well, I've resorted to re - install Windows Vista and installed very well both automatically when it is plugged.
Now to reinstall all my programs... fun fun fun...
Thanks for your help anyway!
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Hello
Latest drivers available here: (these can help if you are not already using them)
Latest drivers from this date are Intellipoint 8.x
http://www.Microsoft.com/hardware/download/download.aspx?category=MK=================================================
Looks like the mouse has problems.
Wireless Mobile Mouse 3500 - has a 3 year warranty.
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below.Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.I hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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My Microsoft Wireless Mobile Mouse 4000 was working the other day and now won't work. I tried batteries, turning power on and off, press and hold the bottom of the mouse USB and taking even the USB key. I have a Windows 7 computer, I don't know how relevant this is, but I thought I should put it here anyway. ANYONE HELP!
I had the same problem and this is what worked for me:
remove the USB transceiver
Open the DEVICE MANAGER
Right click on the MOUSE AND OTHER DEVICES of SCORE and choose SCAN for HARDWARE CHANGES
Click with the right button on USB BUS CONTROLLERS, and then select SCAN for HARDWARE CHANGES
Insert the USB transceiver
Your computer should detect the mouse and function properly
I have to repeat this process pretty much whenever I start my laptop, but it is only a few steps and not really a huge nusiance.
Good luck.
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Microsoft Wireless Mobile Mouse 3500 scroll wheel problem
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Hello
Contact the Microsoft Hardware support for assistance.
http://www.Microsoft.com/hardware/en-us/support
Hope this information helps.
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Microsoft Wireless Mobile Mouse 3000 pointer doesn't move.
My wireless mouse pointer won't move when I move the mouse. Clicking on will work to place the cursor/pointer is but the pointer does not move. Green light on the mouse turns off shortly after start. The battery is new. It happened when I unploug the mouse to move the laptopcomputer and in general he reajusts himself, but no more.
Hello
Thanks for posting your query in the Microsoft Community Forums.
I understand from the description of the problem, that you have problems with Microsoft Wireless Mobile Mouse 3000.
Help me with little information.
-What version of windows you are using on the computer?
I suggest you to consult the help articles and check if it helps.
Troubleshoot a wireless mouse that does not correctly
http://support.Microsoft.com/kb/321122
Troubleshoot the incidents of the response to the mouse or wireless keyboard
http://support.Microsoft.com/kb/838398
It will be useful.
Let us know if you encounter problems under windows in the future. We will be happy to help you.
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Microsoft wireless mobile mouse 4000 rubber wheels problems.
My wheel cover Microsoft wireless mobile mouse 4000 rubber became sticky and is more tightly bound to the wheel. There were reported incidents of what happens to third parties?
Hello
Consult the broken / defective products section from the following link:
http://www.Microsoft.com/hardware/en-us/support/contact-us
I hope this helps.
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If you have IntelliPoint installed, go to control panel > mouse, and then click the tab scrolling. If you have enabled accelerated scrolling (second box down), then click on the Advanced button and adjust the speed it to Slow. The necessary adjustment after trying it.
SC Tom
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My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.
Hello
I tried new batteries?
Looks like the mouse has problems.
Wireless Mobile Mouse 3500 - has a 3 year warranty.
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below.Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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OK, I solved it. It turns out that someone decided they would take used batteries and swap them with new batteries, but put all the old back in the same box as the nine and mix them together... So I used just used batteries. I found 1 battery in good condition.
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