desktop applications does not download.  WHY?

I purchased a monthly subscription of student for creative cloud.  I received an email saying that my payment was a success.  I downloaded the installer of creative cloud.  When I click on my page on adobe.com and navigate to the download of desktop applications, he says 'Download' instead of 'download trial '.  It is ok.  I click 'download '.  He takes me to the page that says 'Illustrator's downloading now... ».  Illustrator is NOT download now.  Nothing happens.  WHY?

Yes, I bought the membership year which is billed monthly. I had to call the problem with a Tech from adobe, it took 3 hours but they have managed to do work. they have removed the old adobe folers/files on my pc and reinstalled the app of clouds, then I had to disable the software anti anti-virus and firewall... long process, but it works fine now.

Tags: Adobe

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