Desktop icons can be seen on the desktop, folders are not able to be open, content is not visible; File save option does not work!

Recently, I tried to re - install samsung smarthru mfp program (already installed and working except the scan).

at the end of the reinstall the Office is empty, desktop wallpaper and all records of icons could not be seen, I wasn't able to use windows Explorer.

I tried restoring the system, but even after that the message that the restore system was not made completely.

Now the problems are that (1) folders/icons on the desktop are not displayed on the desktop (I have added Office to taskbar and all office files can be accessed from there.

(2) the big problem is that folder except option does not work: cannot save Web pages, also the documents/files are not able to be saved after having published a new name.

(3) new folder names the names of the files are not created.

I tried norton internet security 2010 full scan, there is no virus.

kindly help

Thank you

Norton will be interefe with system restore.

Read this info for problems with the system restore:

http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

1. If you use Norton (Etc), disable it before using System Restore. info at the link above.

2. try SR in safe mode:

Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

Try a restore of the system once, to choose a Restore Point prior to your problem...

Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

3 Malware will stop at the system restore:

If necessary, do all the workSafe Mode with network.

 

To get intoSafe Mode with network, press F8 at the Power On / boot and use key arrow upward to get intoSafeMode with networking from the list of options, and then press ENTER.

http://www.Malwarebytes.org/MBAM.php

Malwarebytes is as its name suggests, a Malware Remover!

Download the free Version from the link above.

Download, install, upgrade and scan once a fortnight.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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