Desktopmanager BB of Smartphones blackBerry sync email setup problem

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• Smartphones blackBerry personal email setup

  Hello.

  I recently bought an unlocked blackberry bold 9000 off a friend and am having problems to set up my personal email account. I just inserted my sim card 3 previous phones in the blackberry, but I am not able to use Messaging, wi - fi, the Messenger or built in facebook app.

  I looked on the forums and can't find a way to solve this problem. When I go into Setup and then Assistant e-mail setup the only option available is "I want to use a professional email with blackberry enterprise server account" and this isn't what I want.

  I noticed that I might need a data plan, but I don't know what it is.

  If someone could help me it would be much appreciated!

  Thank you, Alex.

  Alex, you must call your mobile operator to inquire about the BlackBerry data Plan.

  Once that is activated on your account, you will have the option for personal messaging configuration.

• Smartphones blackBerry with curve 9320 problem: I need to disconnect and reconnect to receive mails and browse

  Hello

  I have the following problem with my BB Curve 9320: several times per day email stop and I can't use the Internet (while telephone calls normally).

  Whenever this happens I have to disconnect and reconnect to the network. As soon as I reconnect to the network again starts the flow of electronic mail and Internet is available.

  I contacted my mobile operator (wind, Italy) and told me that it is not for lack of wind, but a technical problem of the phone.

  Thanks in advance for your support.

  Marco

  Hi, KIDA,.

  Try one of the following - option

  1. when your device is turned on, remove the battery for a minute and then reinsert the battery. This do a reboot your device that addresses minor issues with the BlackBerry.

  2. KB17877 how to start a smartphone BlackBerry in Mode safe

  3. have a backup of your device data and then have a security wipe. Options > Security > Security Wipe. Enter "blackberry" without the quotes. This will delete all your data from the device.

  4. consider the update/reinstall the OS device.

• Smartphones blackBerry BIS and OWA problem

  Hello, I am the COMPUTER administrator for my company. I recently migrated our Windows Small Business Server 2003 with Exchange 2003 system to new hardware. We have a BlackBerry Curve 8530 that is configured to use BIS and OWA to get his e-mail on the BlackBerry.

  Before the server migration, the BlackBerry smartphone has been able to send and receive email without problems. After migration, the unit can no longer send or receive e-mails. I tried to delete the account and add it again with the correct information and he added successfully. If I use deliberately false information he errors correctly, so I know that it's properly authenticate on my Exchange Server.

  When I try to send an e-mail message to the device, the device indicates that the e-mail has been sent successfully. About 24 hours after sending the message, the device will indicate rather an error has occurred on this message and it says "general failure"... When I e-mail this user to internal and external addresses, electronic mail never gets sent to the device. About 24 hours after the first time, I added this email account to the device, he received a Blackberry message saying "this email account is not currently accessible by your BlackBerry device, so you can experience a delay in email delivery. This problem may be caused by a temporary problem with your email provider. BIS will continue trying to access that account. "I searched all over Google and can not find any information that helps me to solve these problems.

  I am able to open that box mailbox in Outlook Web Access without any problem, our company intranet using the name of the server and the internet using our IP address from an external location. SSL is required, and I mention that by entering "https" in front of the address when I create the e-mail account on BIS.

  I personally have not visited with the support of the Association, but the user of the device has brought the phone their twice and they claim that it is a problem on my end, but give no indication as to what could be the problem. I have checked OWA permissions/settings of the folder on the new server from the old server and have done my best to match to them, but it still does not work.

  Can someone help me with this problem? Thanks in advance for any help and advice.

  EDIT - I forgot to mention that I tried to delete the service books and their removal, as well as the reinstatement of the device on the network. Neither seems to make a difference.

  Follow-up in case someone else has this problem in the future:

  The problem was that the name of the certificate that is installed on the new server was not the same as on the old server. No one that I spoke to anywhere (ASBL or RIM) could help me understand this, it was just something that I tried and it worked. I changed the name on the certificate to match what it was on the old server and then the Blackberry was immediately able to send and receive correctly by using BIS and OWA.

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• BlackBerry Smartphone Wifi and Email Setup

  Hi all

  I recently bought a unlocked BB Bold 9000 in the United States.  I am currently in Hong Kong where I use a local SIM card for my phone.

  During the initial installation, I came across two issues:

  1 email to "create or add an email address" option was not available, and

  2. Wifi: It's what's really irking me.  WiFi means I should be able to connect to any hotspot, the free space, the network that I have access, regardless of my plan, correct?  I feel I have tried everything, but when I go to the browser, he repeats to me "you are not currently in an area that can handle the communication of data, therefore, the browser may not retrieve all of the web pages".

  I'm really frustrated by the wifi configuration, so if someone could help me, I would appreciate it.  My friends with IPhones and the basic sim cards browse far and I have purposely NOT buy an iphone.  Hope we can prove them wrong.  Thank you!

  To create an e-mail account on the device you need of blackberry data plan from your carrier? you have a?

  The wifi browser, go to menu, options, advanced options, browser, change the default browser for wifi browser.

• Email to Smartphones blackBerry sync with outlook?

  My vision is synchronized with my blackberry curve, but I get messages on my phone when I close outlook down. Is it a problem of Outlook or blackberry? Anyone else having a similar problem?

  chances of your email in outlook configuration is POP, you must go in outlook and put a checkmark in that said to LEAVE a COPY on THE SERVER... and that will solve your problem

  If you need help to find it, google, or tell me your version of outlook and evil gives you guidance

• BlackBerry Smartphones after sync email ID prob'

  I used to have a Pearl and just changed to "BOLD". I also changed the T-Mobile Vodafone business services providers.

  I used the Desktop Manager to synchronize all the info from my Pearl for the "BOLD" who worked in nice and smoothly outside information by email. I keep the same business info e-mail accounts is everything is OK, but I now have a new Vodafone email account. The rash is send and receive emails through this new e-mail account, but on all address on the phone fields, it shows my old email account Details. When you ride through the icon of primary e-mail on the home screen it presents as the old address of e-mail "djl123...". "not my new"d.lucke... ". "as it should. It's a minor complaint and that I did but I do not see anywhere how to change this information. Any help much appreciated.

  Delete e-mail ID into your device and re - integrating ID again.

• Emails from Smartphones blackBerry sync properly more

  Hello!

  Unfortunately, I have another problem with my BlackBerry.

  For some reason, my posts do not automatically synchronize more. It seems as if the device "check my mail" only randomly and when it happens I get all my messages in bulk big.

  I discovered that when I go online and check out some sites, he immediately synchronizes and shows my messages.

  Also, when I manually "Synchronize the mail folder" he will receive all of my messages that arrived on time after the last synchronization.

  It becomes very annoying. Please help me!

  Patrick.

  OK... then a few things to try:

  (1) re - register your HRT

  Options > Advanced Options > host Routing Table > (no matter what line is highlighted) BBKey > sign up now

  (2) re - grow your service books:

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02830&SLIC...

  (3) delete and recreate the conduit BIS:

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10154&SLIC...

• BlackBerry Smartphones Blackberry pearl 9105 email setup problems

  I have the new handset that was originally on orange, had it unlocked to use my sim 3... Cannot set up an e-mail address with the phone and the blackberry messenger does not work? Can not find options on the phone to do the sorting, put online is not a problem, it goes directly to the page planet 3?

  Hello

  A few possibilities:

  (1) your prior carrier has not released your BB PIN of their BIS. (Must arrive before point 2 can work).

  (2) your current operator has not assigned an account of adequate data to allow the BIS.

  See this FAQ:

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  Good luck!

• Smartphones blackBerry sync gmail timetable - all solutions?

  Seems complicated. My understanding is that Gmail can't stand the Gmail with BB calendar sync (via the desktop and wireless) (mine is 9800).

  I have looked everywhere on the net but could not find a solution. In the shop, I am told I must by ort Iphone Android mobile?

  Who can help me maintain a calendar synced on my BB? Thanks a lot for emergency aid.

  H.

  Hi, DRC,.

  Welcome to the BlackBerry support community.
  You should be able to wireless synchronization of configuration of your Gmail Calendar between your BlackBerry Torch 9800 smartphone and your Gmail account with the steps described in the following article. "How to enable or disable synchronization of calendar with a built-in e-mail Gmail account" KB24204

  Let me know if this helps.

• Configuration of Smartphones blackBerry 9700 email freeze

  Hello

  ISP has changed (sky at Yahoo) so can't pick-up on BB email.

  Have been invited to set up e-mail again

  However, when I go into Setup screen freezes - but only when I tried to go into the configuration of the e-mail account. The other icons (bluetooth, etc) seem to be well. Only way out is to remove the battery.

  Is it possible to send Setup to uninstall and reinstall? Or is there another solution?

  Thanks in advance

  Since the blackberry, go to blackberry.com/integrate and try adding the e-mail account.

• Smartphones blackBerry with emails problem

  Hello

  For some time (2 or more weeks), I have problem with my emails. Some of them come with delays to the aircraft, some of them come at all. Resemble delays of 15 minutes up to a few hours. For example: today last email I received at 07:40 on the interval, during the day I got 30 + emails and I don't have on the device. I called to the Poland of T - Mobile, but it seems that they don't care. "We're sorry, we're working on that, we'll fix it...". ». I called them last week, yesterday, an official complaint was sent by post 3 days ago. Still nothing. Is there another solution for this problem? My camera BB9900 with OS 7.1 worm 2061 (v. 7.1.0.714, platform 5.1.0.532).

  Thanks in advance

  Wojtek

  Hello and welcome to the community!

  Your device, that's all that you can do the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If this does not it, it's on the door-side (as they have told you), and unless you have a way to fight them, you must wait for them to solve. You can, of course, check your contract documentation to see if it is at any point in the required resolution that they must respect... that normally would require so some financial remedies to their users. I have no idea what your contract might say in this regard, however.

  Good luck!

• Smartphones blackBerry Contacts, Emails, and text has DISAPPEARED!

  I have a BB Bold 9900 and went to use a flashlight app already installed on the phone.  The phone closed and restarted.   When it started back I lost everything?  Don't know why or how.  What I'm concerneced everything becomes everything back.   I was able to recover images lost with a data recovery program.  That being said I'm sure I can do the same for the other missing information, contacts and emails etc...   What I can not find and have looked everywhere on the support forums is what is the name of the contacts folder and where he might be going through windows Explorer.   No, I was not smart enough to make a backup of the phone before it went then restore on a precedent to back up is completely out of the question.   Thanks in advance for any direction or help with my problem.

  Hello and welcome to the community!

  There is no 'file' to recover contacts, or calendar, messages, or any other protected databases:

  • KB03974 List of database for the blackBerry smartphone

  All those who were in the protect the area of AppMemory, which is not accessible by other than the BB OS itself (more the various facilities of backup available). Therefore, for contacts, unless you have a source non - BB data to restore, you have lost the.

  For future reference, here is a discussion about backups:

  • http://supportforums.BlackBerry.com/T5/General-BlackBerry-functions-and/backup-the-data-on-your-BLAC...

  Good luck... but I'm sorry for your loss.

• Email of Smartphones blackBerry post software update problems

  Morning

  I'm having problems to make my mails to work as a result of the last update of software 6.0 Bundle 2949 - my passwords, which I enter correctly request the implementation of e-mail and all I get is sorry, unable to continue your session. Please log in again.

  I tried a hard reboot and still no joy.

  Thanks in advance for your help

  OK... so I suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

  Good luck!