'Detected wireless networks' followed by 'no wireless networks were found in range ".

Trying to help a friend with their laptop!  It's a Lenovo R61i laptop model A 8932, 54, around the age of 16 months.  WIN/XP SP3 is the only OS.  He was working on this wireless network until they are gone on vacation and tried to connect to public wireless networks! Their daughter portable computer continues to operate properly with this wireless network, and it also shows the neighborhood wireless networks as well.  The R61i has a built-in 'Pro\wireless Intel 3945ABG Network ' wireless wireless adapter.

Connectivity and internet access works very well through the ethernet port.

Here's what I've done so far:

He has Norton AV.  I made sure that it was up to date and then ran a full system scan.  It was clean.

Any help will be appreciated, and I WILL ANSWER about the results!

Windows Update ran (after I got it work - see below) for all critical updates.

Fact a "repair" on the wireless connection with these results:

  • Wireless networks detected
  • No wireless networks were found in range
  • Windows could not finish repairing the problem because it is impossible to perform the following action: connect to the wireless network

That when the laptop is 5 feet of the wireless router.  It is a Dlink
Updated the driver from Lenovo web site by the support of the Intel boards:

  • former pilot was 11.1.1.11
  • new driver is 12.4.0.21 with a date of 04/03/2009

Went into the BIOS and reset the BIOS to its original, saved and reloaded settings.

Checked the Device Manager.  Everything looks OK, no yellow or red devices

Remove the network card and let Windows re - create.

Disabled and enabled the network card

Check the event logs.  The only entrance is on the system log.  I don't know if this event log entry is significant or not, but it's here:

Source: NETw5x32, zero category, event 7036.
The service entered the \DEVICE\{78E5EBB6-A194-4E9F-A840-E05CC39A5823} State.

0000: 00 00 08 00 02 00 62 00
0008: 00 00 00 00 7 c 00 40 1 b
0010: 00 00 00 00 00 00 00 00
0018: 00 00 00 00 00 00 00 00
0020: 00 00 00 00 00 00 00 00
0028: 57 44 52 56 00 00 00 e7

I have not yet tried it raise in "Safe Mode with networking".

I would add that "Windows Update" was also not working. Graduation: A few updates have not been installed.  Error code 0 x 41. I had going in downloading and installing the latest version of Windows Installer 3.1, version 3.1.4001.5512

Do not think that there is a relationship between these two issues, but stranger things have happened.

The laptop has a 3-year extended warranty and I'm about to throw it in the face of Lenovo as a hardware error.  The thing that blows my mind is 'Detected wireless networks' followed by 'no wireless networks were found in range ".

Hi Shawn

Thank you for your help.  Here is the final solution to this problem.

The "clean boot" you suggested worked as described, but it had no effect of awareness of wireless networks.  Ditto to start in "Safe Mode with network.  We took the laptop to Office Depot; They basically ran the same tests that I did, with the same results.  Their technology has managed to get it to connect to Wireless store by manually setting, but it would not show under 'view available networks '.  He suggested that we call their 800 support number.  The only novelty with that phone support guy came was to "Ping 127.0.0.1" which I don't think inherent in the wireless somehow.  He wanted me to call Comcast to check the internet connection.  Under the principle of "do not create a new problem while you're working on a problem", I resisted to go here as two other computers work fine on this connection from Comcast.

We finally opted for a full charge of Windows.  This included a blue key on the laptop at boot to bring up "Rescue and recovery", then by specifying 'Restore my hard drive to the original factory condition' and "don't save all files" - we have previously saved the contents of "My Documents" on a USB key.  This charge really don't take as much time as I thought he might; only about an hour.  Most importantly - WIRELESS NETWORKS APPEAR NOW; and connect as it should!  We had to apply SP3 as reloading he brought back to SP2 status.

I guess the lesson here is that sometimes he just reload Windows is the shortest possible solution to some of these mysterious problems.

I had a hard time to convince me it was a hardware problem, when the system detects wireless networks but are simply not them!

Thanks again for your help.

Bruce Butler (np560)

Tags: Windows

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