Disconnected message when connected

I used it to listen to audio books without problem.  This time, when I deleted the book class to transfer a new book, I get a message signed off on the screen.  I've tried different USB ports on my computer and USB cords different (both my husband and I have this).  I can't recognize anything.  Any advice would be appreciated!

Try another USB cable and different USB ports.  A lot of times it's the cable.

Try to keep the power for 15 seconds 'UP' button, wait a few moments, try turning power on and off and then reconnect to the computer.  This puts the unit.

Force mode MSC - switch 'DOWN' stick press (orange showing) and hold the CENTRAL button everything in cable USB connection (& don't release the CENTER button until the device is recognized).  You will not be able to transfer DRM-protected content, but she can solve what is sick you.

I hope this helps.

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