Divide a fall of 13-m111sa WiFi connection

Hello Forum,

I hope you can help us here. My daughter has an HP Split 13-m111sa x 2 notebook/tablet.

She got in March of this year, he is running Win OS 8.1 with applied updates.

The problem or symptoms are:-WiFi connection that it uses both at home and school is declining after about 5 minutes after the connection. It happens with different WiFi connections secure and open that requires a connection (for example BT WiFi hot spots).

Measures taken to date: -.

Removed known networks and joined

Run the IPCONFIG /flush on device

Provided the IP address static to the WiFi at home, different from that provided by the router, but in the same range.

You have any advice or this problem has been identified previously?

Thank you very much

Nick

Hi @Fletcher571 ,

Thank you for visiting the Forums HP's Support and welcome. Thank you for all the information on what is happening at home and away from your router.

I read on your HP Split 13-m111sa x 2 and wireless disconnects. With Windows 8.1, I found the best thing to do is in your device manager just to restore the driver. By clicking on the Windows key and type Device Manager. In Device Manager, look for the network adapter, and then double-click the device name. Click the driver tab, and then click the driver rollback. Restart the computer. It seems to help with WiFi.

Here's a document on troubleshooting wireless if you need it. There are somethings in the other things to try out the selection.

Make sure that your edits have been supported. The HP Support Assistant will help you in the software and drivers for Windows 8.1.

I would like to know how this happens.

Thank you.

Tags: Notebooks

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