Similar Questions

• I can't upload a pdf file to the cloud. Is it because I have attatched pictures?

  I can't upload a pdf file to the cloud. Is it because I have attatched pictures?

  Hi paulm41650183,

  You may consult the following link:

  Cannot download file

  Could you please let me know what happens when you try to download the pdf file in the cloud?

  Have you tried to download another pdf file?

  Thank you

  Shivam

• I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  I'm trying to close my account msn without success. I do not have a paid subscription, but it tells me that I do,

  How does this relate to the features of Windows Update?

  See...

  How to contact MSN customer service
      http://support.Microsoft.com/kb/940784

• I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  I have a paid subscription to CC. My computer died and I got a new. MacBook Pro. Now I can't find my membership and I had to do a 7 day trial to function. How can I find my products so I'm paying?

  Connect to www.adobe.com before your Adobe ID

  Download the cloud desktop application and install it.

  Download and install your Cloud applications from within the cloud desktop application.

• I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  I have a paid subscription to cloud creative Illustrator and photshop. I had to make a computer reset due to windows 10 and now when I connect it says start trial?

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  I have a paid subscription, but when I run Lightroom 6, does an eval version expired!

  Really annoying when a client cannot use product cost him - please provide customer service as soon as possible.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  Profile does not show that I have a paid subscription. Need to download programs and does not give me the option of.

  If your cloud subscription does not appear on your account page, https://accounts.adobe.com/ , and then click Plans & products at the top, you need to contact Adobe for support hours

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• software creation cloud says I do not have a license, but I have a paid subscription

  my creative software says cloud my free trial has expired, but I have a paid subscription.

  When I start Photoshop for example, he asked me if I want to test the app or if I want to turn on, but when I click on activate, he said: "no subscription detected."

  Help?
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• software creation says cloud my free trial has expired, but I have a paid subscription

  software says creative cloud my free trial has expired, but I have a paid subscription !

  What should I do?

  Hi Matthew,

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I have a paid subscription to CC photography and am stuck in trial

  How can I get out of the mode of trial when I have a paid subscription to CC photography?

  Hi Dirk,

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I have a paid subscription of CC, but it keeps returning all the apps in the "trial" versions

  I have a paid subscription of CC, but on one two computers, it keeps returning all the apps to 'trial' often to 0 days versions. How do the versions "paid / activated ' stick?

  Hi C marwa,

  Please check the help below document:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Kind regards

  Sheena

• I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  I am trying to convert a pdf file to an excel file and simply cannot understand how.  I have a paid subscription, but invites me to register again?

  HI wjleshe,

  I checked your account using the email address you use here in the forums, but I don't see any order history. May register with a different email address? Or you sign up via the player mobile app for iOS or Android? If you got your subscription via an in-app purchase, Adobe wouldn't have the time of your order. And, you should contact the app store, if there is a problem with your subscription.

  Best,

  Sara

• Hello I have PC and pay monthly. We are a small company. Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: the

  Hello

  I have PC and pay monthly. We are a small company.

  Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: "the document is done a new version than my version of InDesign. How should I do to upgrade my version to a version more recent?

  Question 2: I already have a license to use the software on two computers. Am I not allowed to use the same version I've taken down on adobe.com til two computers or terms here.

  Sincerely

  Stefan Svensson

  Hello

  Please see update requests in your desktop CC application.

  CC Adobe license can be activated on 2 machines using the same Adobe ID, but only one at a time.

  Reference: licenses and terms of use | Adobe

  Kind regards

  Sheena

• I have paid for XI today but still have no idea how to change a PDF file - XI has well but I'm still not sure if XI is downloaded properly

  I paid for XI today, but still have no idea how to change a PDF file - XI worked fine but I'm still not sure if XI is downloaded successfully @.

  Hello Leo,

  Please, watch the following videos to learn how to change the PDF file:

  http://TV.Adobe.com/watch/i-didn' t-know-acrobat-xi-could-do-that-tutorials/pdf-editor-edit-text-and-images-in-pdf-file/

  http://TV.Adobe.com/watch/learn-Acrobat-XI/editing-a-PDF-in-Adobe-Acrobat-XI/

  Kind regards

  Anoop

• I have a runtime error microsoft visual C++ library during the opening of PDF files on the internet.

  Operating windows 7 and adobe reader 10.1.3. The PDF files on the internet will be open but not let save/print etc. Error message States "error mocrosoft visual C++ runtime library. I have re-installed drive but the problem persists. Help!

  Title: original pdf on the internet opening completely with Player 10.1.3

  Hi sandragZH,

   

  Thank you to keep this posted.

   

  You perform the steps mentioned in the previous post?
  You must Uninstall the software Adobe Reader and you try to install it by placing the computer in a clean boot state.

  In addition, you can perform the steps in the article-

  Correct errors in Internet Explorer

  Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer settings .

  Hope this helps!