document in the queue won't print or delete. Printer now stuck.

A document that I have sent to the printer would print not and now will not delete.  Status queued said deletion for these last two days.  This prevents anything else print.  I tried everything I can think of.  Need suggestions.

Hello

In Control Panel, open administrative tools and select abuse.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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