Does not print any black ink

Hello, I have a Photosmart C6380 all-in-One Printer.  It will not print in black ink.  The other colors work very well.  I changed the 4 smaller cartridges because they were all low or empty.  The larger black cartridge is about half full, perhaps slightly slot so I have not yet changed.  When I print, it prints all colors except black.  I really want to buy another cartridge with him still having a lot of ink left.  However, the other day I tried to make a copy just for the heck of it.  Dang, he printed the copy very well.  I shook my cartridge twice.  The first time right before printing to think perhaps this would help.  The second time right before I did the copy.  So why will it work for the party copy, but not printing?

I also tried assigning the factory settings, but that didn't help either.  Also, I had problems with the office, so I can't try it print again until I get this job.  I tried to download the software of the printer on my laptop, but it does not work.  I would also like to be able to print wireless with my laptop and printer.  How can I do once I get the downloaded software?

Thank you!

Color cartridges are typically used when you print copies unless the printer is set for improved text and the copied document is recognized as text.  Try to print a page of test, as shown in step 4 here.  If black is not printing, follow the steps in troubleshooting in this page, especially looking at the vents and cleaning of the print head.  After the first seven steps, if the problem persists the following may help.

Please read this post then provide some details.   What operating system?  Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.

Tags: HP Printers

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