Want 5530: Printer does not print in black ink

I recently updated my HP 8.1 Windows of Windows 10 laptop.  I have the same type of printer (Envy 5530) installed at my other House and updated my desktop computer for Windows 10 and had no problem with printing, but now I'm with the laptop.  I try to print documents now and the printer does not print anything using black ink.  Color ink prints, black ink just not. The two jets of ink are filled.  I did all the "try these patches" suggested Windows and HP Print doctor.  I uninstalled and reinstalled the printer twice.  I rebooted the computer several times.  I'm no tech person by any means and have no one to help me or ask what else to do. Can someone help me understand this please?  Thank you!

Hi @KKLfromIA,

Welcome to the HP Forums!

I understand that you can not print in black with your printer to HP Envy 5530 on Windows 10. And I'm happy to help you!

You use genuine HP cartridges or refills?

One of your ink cartridges, low or empty?

In the meantime, try the following solutions:

Tags: HP Printers

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