Double charged for almost 2 years

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• Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, he

  Hi all, after happily using CC for almost a year he no longer works: the creative cloud icon continue on spinning and when I try to open ANY CC applications a warning saying "Adobe Application Manager is needed to solve this problem. However, it is missing or damaged. Please download and install a new copy ecc ecc. Tried all that but I'm stuck. any help, please? Thank you.

  Hello

  Please try following steps depending on your operating system

  (Windows)

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  Go to c:/programdata/Adobe and oobe and rename it oobe.old

  Go to c: / / programfiles86x/common files/adobe/and rename the oobe oobe.old and aamupdator to ammupdator.old and delete the folder Adobe application manager

  Go to c: / / Users/username/appdata/local/adobe/rename in oobe to oobe.old and aamupdator.old aamupdator

  Go to Control Panel/Add or remove programs and uninstall cloud creative app

  Install app creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  Run it and it should work.

  (MAC)

  (1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

  (4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

  Cloud creative library and remove 5 open application).

  (6) open utility library of the application itself and delete Adobe application manager and creative cloud

  (7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

  (8) launch cc app and it should work properly

• Is it possible to be charged for the entire year instead of monthly?

  Is it possible to be charged for the entire year instead of monthly?

  Hey, Francine.

  Please reach out to the Adobe Customer Service because they would help you with the same.

  Contact | Adobe

  Kind regards

  Ana Maria

• I've been subscribing to the 9.99 lightroom and photoshop for almost a year. Under the applications in the creative cloud, it shows that Lightroom needs to be installed. Why?

  I've been subscribing to the 9.99 lightroom and photoshop for almost a year. Yet, when I go to the tab on the creative cloud applications he repeatedly told that I have to install lightroom. However, for photoshop it is said that I have to update the application. When I check in Lightroom under updates, it says my software is up to date. Why is this happening?

  Yes, it's confusing, but simply install the new version of Lightroom. In the creative cloud application Lightroom still shows as a facility not as an Update.

• Double charged for the cancellation of the subscription

  A week ago, I was double charged a cancellation fee.

  I opened a ticket and staff each time told me to wait some time yet.

  How long does take to receive the money in such a case?

  Hello

  Now, you can cancel your subscription in your Adobe account page.

  Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership

  Hope that helps!

  Kind regards

  Sheena

• Double-charged for membership of creative cloud - I need a refund!

  My student subscription is automatically cancelled and spent to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.

  When I first contacted Adobe and has requested a refund, the support representative customer was simply cancel my old subscription and create a new subscription with my student account. I did, and then I was charged a FURTHER $14.99 under this new subscription, for the "new month" that I had already been charged (it was the initial payment of $24.99).

  I've now tried twice to contact Adobe support service, and both times I heard such excuses that 'there is a technical with our systems fault - when I try to pay back you $24.99, it only allows me to refund you $14.99' or ' I have this will increase to a senior member. " I have yet to hear of Adobe and it is now almost a month since the double burden, and I fear that I will still be loaded ONCE (or worse, twice again) next month if I don't get this resolved.

  Please help and in the future, please tell your clients until you start to randomly load balances on their credit cards.

  In accordance with the General conditions of subscription, the contract is automatically renewed after 12 months, unless you contact us to cancel.  We will inform you of the price of renewal beforehand.  I'm sorry if it wasn't clear that you were on a promotional price which was valid for the first 12 months.  Let me know if you want me to cancel your subscription.

  Concerning

  Bev

• No sound for almost a year, no matter what I do, its missing after upgrade 7.3

  I have an Apple iPad 2, that the sound has disappeared after the 7.3 upgrade. I have version 9.3. Now. I tried everything to get my sound, nothing works. No its for at least a year expected for headphones. It's very upsetting, considering the cost of the product and are not about to use wisely. I did a restore and what I read to do. I'm confined to the House and have really no Apple Store close to take in, any suggestions? Thank you for all who can help. !

  Since nobody here knows what made you or not made, the only thing I can do for you is to take a shot at what could be the issue.

  I'll obviously, first of all.

  Older IPads have a tiny cursor along the bottom right when viewing on the iPad to landscape with the home left button.

  This tiny slide can be programmed, in settings, general and Panel in the colunm right hand with the side key for the rotation of the screen or its mute.

  Have you tried this switch to see if it works for the rotation of the screen or its dumb and if for the rotation of the screen, have you changed the setting of the switch, in the application settings for mute, instead and tried to use the switch again?

  Have you tried button mute audio in slide iOS Panel, by tapping on the button mute on / off?

  Tried an another hard reset of your iPad by pressing the sleep/wake and Home buttons simultaneously until your iPad goes to black and restarts with the Apple logo and then release the buttons?

• Error code 800080005 cannot be updated now for almost a year and a half.

  Error code 80080005 help!

  A year and a half?  See...

  Help: I got hacked. Now what should I do?
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application.

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Double charged for the service and support will not help!  Can you?

  Anyone know the secret to get a real person on the phone at Adobe?  These cat overseas representatives are not cut it!  I have a detailed transcript of a chat where the rep has no idea and can't even articulate their responses well enough to be called support. My problem is simple:

  Last month, Adobe somehow has not received my automatic membership via PayPal payment, even if the PayPal transaction has been completed, and the funds have been removed and delivered (I have documentation that Adobe don't want to watch).

  I used the support available to me - a poor attempt at a service of cat - nothing works.  The representative was informed of the situation and proceeded to charge me for the service once again, even though I told them I had already been charged, and it was a mistake on their part.  Now I have an another $49.99 charge on my account.  So that re - activate my subscription, it wasn't what I asked.  When I contacted PayPal about this, their response was to cancel my subscription, completely, but still no refund my second count (they also have a system of foreign aid, under normal)...  Now, I'm in the 'warning' of 30 days period before my service is completely turned off and not sure if I want to trust Adobe to my money, once again.  I contacted my bank - that should be a last resort, but I guess that is where I am, now.  They are willing to work with me, because I can pick up the phone and explain the situation to them.  Why I can't do this with Adobe?

  My last option is to take advantage of free legal assistance for my company and sue Adobe for $49.99, which seems silly, until you realize that it's free, and Disney has AMAZING lawyers at our disposal.  Is this really necessary?  Why am I put through so much aggravation due to the error of Adobe?  If I return, I would expect compensation for my trouble.  At least a few months of free service for the overload and my months of unrest.  Otherwise, affinity looking really tempting...

  Hello

  Please see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• Double-charged for order?

  It doesn't seem to be an option for me to contact Adobe directly; It simply suggests that I have post on the forums. The problem is that my order was placed twice for a picture... probably something to do with my Blocker does. I need to cancel an order. What is the best course of action?

  Thank you for your help.

  Hello

  I am afraid that we do not have the possibility to cancel single image orders, but added a license credit to your account so that you can select another image.

  Kind regards

  Bev

• Double load for a 1 year subscription pdf export

  I want to cancel one of the charges and I am struggling with the system from adobe to cancel a membership. How to complete a cancellation?

  Adobe support to cancel a subscription

  -Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• I cancelled my your within 30 days of the charge for the new year and would like my paid $26.00. I can not get a live person on the phone that is able to do this. I was told to go on this site. How can I get my money refunded?

  I canceled my subscription, how do I get my money refunded?

  Please tell me where to go to get a refund

• I was double charged for my one subscription for 6 months.

  I tried calling support, but he hangs up and says 'goodbye' and I tried to start a conversation, without response. I can't find an email to contact someone. I need someone to contact me and to refund my account... where is the customer service?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• How can I get a refund to be double charged?

  A few minutes of the subscription, I was double charged for my subscription. Is it possible to get a refund or make sure it last for two years, since I've paid twice?

  Contact the customer service.