Similar Questions

• Double charged for almost 2 years

  When I signed up first for creative cloud in July 2013, the registration system crashed just after that I had entered my debit card details - the adobe account has not been created but my debit card has been charged. Yay I guess? I opened a help desk support and I was told that I had to go through the sign up process again, and that could solve my problem. I was specifically told that I would have not charged again, so imagine my surprise when I was. Several discussions with the service desk were a complete waste of time and ultimately I thought screw, its just $30 and is not worth my time to run after.

  In order to verify my debit card account later, there were a few quirks in the subscription paid on (or around the 20th of the month) and the visa hold in place, at the same time, which was released a few days later. Fast forward to may 2015, and I realized that the thing of hold of visa was not, infact, a visa case place a hold, take the extra money, by releasing the hold, but rather adobe charge me the 20 for the account that was ever created, and then again 3 or 4 days later for the account which has been a success.

  So I went through the help desk stuff once again, and the first person was reasonably helpful and which identified so that they could not see multiple charges on my credit card, but they would intensify the call to the database team who could get back to me with 48 hours. Pass of 7 days and not a Word to anyone from adobe. So I call again, this time I get an apology from the person of helpdesk and a reescalation to the database team and a promise that I would hear back within the next 48 hours. A week passes again once and not a Word to anyone.

  So in the next 4 days I be charged twice for creative cloud to new enforcement, which will lead me to overpay adobe by approximately $670 in the last two years. And I'm still not unless you have actually sorted. To be honest, the service of technical support of Adobe has just been completely terrible and not a single instance in the last 2 years has done another thing that costs me time and money. I understand that sometimes people forget they have multiple subscriptions and adobe need to check for that, but it was the first time I've ever bought something belonging to adobe and based on my experience, I won't do it again once I decide finally to unsubscribe from creative cloud.

  At this point, I am at a loss (figuratively and literally) and is seriously considering moving through the process to cancel my debit card or attempt to do a charge back for the past two years through my Bank and visa. If this does not work, the only other option I have at this point is to try small claims court to retrieve money - which is completely stupid because all it would take is an escalation to the billing department to see that Yes, we were double charged for more than two years, and will grant a refund on behalf of ghost.

  Note that I don't have a problem with the software (apart from the fact that the creative cloud crashed and charged me recurring anyway), just the extremely poor advice and lost on promises.

  Hello

  Please contact our customer support team and they will help you with the same.

  https://helpx.Adobe.com/contact.html

  Concerning

  Maansee

• Double charged for the cancellation of the subscription

  A week ago, I was double charged a cancellation fee.

  I opened a ticket and staff each time told me to wait some time yet.

  How long does take to receive the money in such a case?

  Hello

  Now, you can cancel your subscription in your Adobe account page.

  Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership

  Hope that helps!

  Kind regards

  Sheena

• Double-charged for membership of creative cloud - I need a refund!

  My student subscription is automatically cancelled and spent to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.

  When I first contacted Adobe and has requested a refund, the support representative customer was simply cancel my old subscription and create a new subscription with my student account. I did, and then I was charged a FURTHER $14.99 under this new subscription, for the "new month" that I had already been charged (it was the initial payment of $24.99).

  I've now tried twice to contact Adobe support service, and both times I heard such excuses that 'there is a technical with our systems fault - when I try to pay back you $24.99, it only allows me to refund you $14.99' or ' I have this will increase to a senior member. " I have yet to hear of Adobe and it is now almost a month since the double burden, and I fear that I will still be loaded ONCE (or worse, twice again) next month if I don't get this resolved.

  Please help and in the future, please tell your clients until you start to randomly load balances on their credit cards.

  In accordance with the General conditions of subscription, the contract is automatically renewed after 12 months, unless you contact us to cancel.  We will inform you of the price of renewal beforehand.  I'm sorry if it wasn't clear that you were on a promotional price which was valid for the first 12 months.  Let me know if you want me to cancel your subscription.

  Concerning

  Bev

• Double charged for the service and support will not help!  Can you?

  Anyone know the secret to get a real person on the phone at Adobe?  These cat overseas representatives are not cut it!  I have a detailed transcript of a chat where the rep has no idea and can't even articulate their responses well enough to be called support. My problem is simple:

  Last month, Adobe somehow has not received my automatic membership via PayPal payment, even if the PayPal transaction has been completed, and the funds have been removed and delivered (I have documentation that Adobe don't want to watch).

  I used the support available to me - a poor attempt at a service of cat - nothing works.  The representative was informed of the situation and proceeded to charge me for the service once again, even though I told them I had already been charged, and it was a mistake on their part.  Now I have an another $49.99 charge on my account.  So that re - activate my subscription, it wasn't what I asked.  When I contacted PayPal about this, their response was to cancel my subscription, completely, but still no refund my second count (they also have a system of foreign aid, under normal)...  Now, I'm in the 'warning' of 30 days period before my service is completely turned off and not sure if I want to trust Adobe to my money, once again.  I contacted my bank - that should be a last resort, but I guess that is where I am, now.  They are willing to work with me, because I can pick up the phone and explain the situation to them.  Why I can't do this with Adobe?

  My last option is to take advantage of free legal assistance for my company and sue Adobe for $49.99, which seems silly, until you realize that it's free, and Disney has AMAZING lawyers at our disposal.  Is this really necessary?  Why am I put through so much aggravation due to the error of Adobe?  If I return, I would expect compensation for my trouble.  At least a few months of free service for the overload and my months of unrest.  Otherwise, affinity looking really tempting...

  Hello

  Please see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• I was double charged for my one subscription for 6 months.

  I tried calling support, but he hangs up and says 'goodbye' and I tried to start a conversation, without response. I can't find an email to contact someone. I need someone to contact me and to refund my account... where is the customer service?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Hi, was charged the CC for two times and do not receive an email for order number and serial number, please please notify

  Hi, I bought for creative suite. But adobe have been double charged for the article and I can't always install the updated release of creative suite...

  Please please notify

  Hi Dexter Choo,

  We have checked your account details, unfortunately, we could not find any active subscription on this e-mail.

  Please provide the email in the [private Message] mentioned below so that we can help you properly.

  E-mail address:

  Last digits of your credit card:

  Date on which the prosecution has been validated:

  Exact amount:

  As the information we need is essential so make sure you send this by [private Message] only.

  Thank you

  Atul Saini

• How can I get a refund to be double charged?

  A few minutes of the subscription, I was double charged for my subscription. Is it possible to get a refund or make sure it last for two years, since I've paid twice?

  Contact the customer service.

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• charged for the purchase, that I don't have them they

  I recently received an invoice by e-mail to Apple for an article that I did not order or purchase. So, I think that my apple account has been compromised.

  I have now changed my password and completed the form 'Cancel and manage subscriptions' but I have not received an email back from Apple about the cancellation of this order.

  Can someone help me find a way to ensure that this purchase not approved is cancelled my account while I am not charged for something that I have not bought?

  Also if there are other forms or a person / group I have to contact in particular with regard to my compromised account I you would be very grateful if someone could let me know.

  Thank you very much in advance for your help

  Camgirl2

  What 'form' have you completed? It is likely to have been a phishing e-mail trying to get the details of your account and payment and not Apple.

  Phishing and similar e-mail: Phishing and other suspicious emails

  The phishing emails: identifying fraudulent "phishing" email - Apple Support

  ITunes real e-mails: identification of legitimate on the iTunes Store - Apple Support emails

  View the purchase history of your account: view the history of your purchases from the iTunes Store - Apple Support

  If it is a real e-mail and it shows on the purchase of your account history, and no one else has access to your account or computers/devices, please contact iTunes Support: https://support.apple.com/contact . And change the password of your http://appleid.apple.com account (which is how you already changed it?) - after changing: what to do when you have changed your Apple ID email address or password - Apple support.

  If it is a phishing e-mail you send to Apple: [email protected] and then delete him.

• Need charger for Camileo X 150

  Hello

  I seem to have lost my charger for my camcorder camelio. Can someone point me in the right direction from where I can get a replacement. It does not use a battery that's a lead charger that I plug. I am at a loss and not mind technique.

  Any help appreciated
  Thank you
  Gemma

  You can use the supplied USB cable to attach the camcorder to your PC to charge the battery.
  Make sure that the camcorder is turned off during the loading
  Signalling lights flashing to confirm the loading
  When the accumulator is recharged, the led turns off.

  But if you want to order this AC adapter, I recommend you get some 3rd party adapters... I found a few deals on ebay.

• Looking for a new charger for a Satellite Pro C850 - 10V

  My charger for my laptop stopped to load the computer, and I'll try to find a new charger, but can't seem to find to this laptop.

  A charger for another version of the Satellite Pro would work as well?

  Each charger has own part number. This part number, you can find on the label of the charger. Not looking for charger for model C850 - 10V but click on part number to order the right one.

• Need charger for my Satellite L500-1TE

  I want to buy a charger for my toshiba laptop.

  19 VDC and 3.4 a.

  What is the size of correct connector for this laptop?

  To be honest I don't understand your question. You have an old AC adapter or you bought the laptop used without AC adapter?
  If you have an old but original please order the same thing with the same part number.
  Compatible 19V DC 3. 42 a. PA3396E-1ACA, PA3396E-1ACA part number

  Check it out.

• Car charger for A60? P2.8

  hlow

  I wandered only if there is a car charger for the
  satellite pro A60 P2.8?

  It would come very handy in the cause of the summer, I have to be a LOT of time in the car :D

  Please let me know!

  Send an e-mail to [email protected] (also msn) or simply come

  Ty!

  Hello

  Yes, there is an available car adapter!

  Go to https://eu.computers.toshiba-europe.com then to products, Options, 'Product search' and choose your A80.

  Then scroll down and the last option is a car adapter!
  Also you will find the order number.

  Chris

• Need to buy 19V 4. 7 a charger for the Satellite L300D

  I would be delighted if someone could help me.

  My charger for my toshiba satellite L300D broke recently I bought a 19V 4. 74 a charger and it blow my battery even though I was told it was only a little more powerful and would not effect the laptop!

  I have searched a 19v 4. 7A charger but can not find on the internet or anything!
  Can someone please help me if I can't find one I'll have to buy a new laptop.

  Hello

  I suppose you might find at the bottom of the old power adapter part number.
  The easiest procedure would search internet this partnumber to find an online retailer.

  As the last option, you can order the part of Toshiba ASP in your country.
  Guys can always provide the laptop parts compatible.

  Good luck