I was double charged for my one subscription for 6 months.

Similar Questions

• Double charged for the cancellation of the subscription

  A week ago, I was double charged a cancellation fee.

  I opened a ticket and staff each time told me to wait some time yet.

  How long does take to receive the money in such a case?

  Hello

  Now, you can cancel your subscription in your Adobe account page.

  Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership

  Hope that helps!

  Kind regards

  Sheena

• Double charged for almost 2 years

  When I signed up first for creative cloud in July 2013, the registration system crashed just after that I had entered my debit card details - the adobe account has not been created but my debit card has been charged. Yay I guess? I opened a help desk support and I was told that I had to go through the sign up process again, and that could solve my problem. I was specifically told that I would have not charged again, so imagine my surprise when I was. Several discussions with the service desk were a complete waste of time and ultimately I thought screw, its just $30 and is not worth my time to run after.

  In order to verify my debit card account later, there were a few quirks in the subscription paid on (or around the 20th of the month) and the visa hold in place, at the same time, which was released a few days later. Fast forward to may 2015, and I realized that the thing of hold of visa was not, infact, a visa case place a hold, take the extra money, by releasing the hold, but rather adobe charge me the 20 for the account that was ever created, and then again 3 or 4 days later for the account which has been a success.

  So I went through the help desk stuff once again, and the first person was reasonably helpful and which identified so that they could not see multiple charges on my credit card, but they would intensify the call to the database team who could get back to me with 48 hours. Pass of 7 days and not a Word to anyone from adobe. So I call again, this time I get an apology from the person of helpdesk and a reescalation to the database team and a promise that I would hear back within the next 48 hours. A week passes again once and not a Word to anyone.

  So in the next 4 days I be charged twice for creative cloud to new enforcement, which will lead me to overpay adobe by approximately $670 in the last two years. And I'm still not unless you have actually sorted. To be honest, the service of technical support of Adobe has just been completely terrible and not a single instance in the last 2 years has done another thing that costs me time and money. I understand that sometimes people forget they have multiple subscriptions and adobe need to check for that, but it was the first time I've ever bought something belonging to adobe and based on my experience, I won't do it again once I decide finally to unsubscribe from creative cloud.

  At this point, I am at a loss (figuratively and literally) and is seriously considering moving through the process to cancel my debit card or attempt to do a charge back for the past two years through my Bank and visa. If this does not work, the only other option I have at this point is to try small claims court to retrieve money - which is completely stupid because all it would take is an escalation to the billing department to see that Yes, we were double charged for more than two years, and will grant a refund on behalf of ghost.

  Note that I don't have a problem with the software (apart from the fact that the creative cloud crashed and charged me recurring anyway), just the extremely poor advice and lost on promises.

  Hello

  Please contact our customer support team and they will help you with the same.

  https://helpx.Adobe.com/contact.html

  Concerning

  Maansee

• I'm unable to use my programs, I did purchase could use for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired

  Hello how are you
  I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
  Urgent await return
  

  Thank you

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• ATTN: Staff [added kglad] double load for each month and one subscription

  Hello

  Each month I reveived TWO bills of adobe, but I only have ONE subscription in my account. I contacted the customer servive twice, but they both finally asked me to communicate with the Bank. However, the Bank asked me to contact adobe.

  I joined the subscription from August 12, 2016. When I finished first payment online, I have not received any confirmed e-mail. I tried to use photoshop, but it showed that I have a subscription. I thought I was suffering from network problem that the payment is not completed. Then I presented again. I received a confirmation by e-mail immediately. A month later, I found two charges of Adobe on the same date. I tried to do everything that I could to solve the problem, but the problem is still there... Can someone help me? And I hope that I can be reimbursed in double.

  Hello

  Please contact support by calling/chat for billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• I was already charged for fees this month, yet he says that my plan has expired?

  My bank account shows clearly that I have been accused of the monthly fee of $21.34 for the plan of the Adobe Creative cloud on 2 June. I was not able to use one of my programs adobe for a few days now, because Adobe says that my plan has expired. I tried contact someone by CAT four times now and have waited more than 10 minutes each time without help. I NEED IMMEDIATELY these programs for the school. In fact, I'm currently behind on my work of school because of this problem. Needless to say, I am not a happy customer now. Would someone please help me solve this problem since apparently nobody wants in the Chat support.

  Hello, doctor McCoy,.

  According to your email address on the Adobe Forums I see there was a charge on May 2, 2015 for which you received a refund on May 15, 2015 to $21.34 as it was a duplicate purchase then sup was canceled.

  Are there any other email address on which you purchased the product for which there was a charge on June 2?

  Concerning

  Bianka Attre

• I bought the application per month of Adobe Creative cloud and do not have the option to cancel the membership when I try - I can help because I was charged for a month more useless. Thank you

  Someone can help me with this one, or is there a phone number I can call?

  If you get charged for any product, it might be possible for the product is registered with a different email address.

  Our support team will be to find out the details and help you with the cancellation.

  You can contact the cat here for cancellation, Please contact customer support

  Please sign in with your Adobe id when contacting chat support.

• Double-charged for order?

  It doesn't seem to be an option for me to contact Adobe directly; It simply suggests that I have post on the forums. The problem is that my order was placed twice for a picture... probably something to do with my Blocker does. I need to cancel an order. What is the best course of action?

  Thank you for your help.

  Hello

  I am afraid that we do not have the possibility to cancel single image orders, but added a license credit to your account so that you can select another image.

  Kind regards

  Bev

• Charged for 5 months after the cancellation

  Hello

  I bought Adobe After Effects months subscription and cancelled after March. Even if I was responsible from April to August. I have not received all invoices from Adobe by e-mail. I talked to a person of discussion of technical support and receive a statement of the cat where he informed me that it was a mistake on the side Adobes. Then he said that we can not refund payments for the month. So what now? Adobe is given money for a product that I haven't used. they get the money for their mistake?

  I want a solution to this problem.

  Thank you

  Please respond to the private message that I sent you so that we can help you properly.

• Double-charged for membership of creative cloud - I need a refund!

  My student subscription is automatically cancelled and spent to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.

  When I first contacted Adobe and has requested a refund, the support representative customer was simply cancel my old subscription and create a new subscription with my student account. I did, and then I was charged a FURTHER $14.99 under this new subscription, for the "new month" that I had already been charged (it was the initial payment of $24.99).

  I've now tried twice to contact Adobe support service, and both times I heard such excuses that 'there is a technical with our systems fault - when I try to pay back you $24.99, it only allows me to refund you $14.99' or ' I have this will increase to a senior member. " I have yet to hear of Adobe and it is now almost a month since the double burden, and I fear that I will still be loaded ONCE (or worse, twice again) next month if I don't get this resolved.

  Please help and in the future, please tell your clients until you start to randomly load balances on their credit cards.

  In accordance with the General conditions of subscription, the contract is automatically renewed after 12 months, unless you contact us to cancel.  We will inform you of the price of renewal beforehand.  I'm sorry if it wasn't clear that you were on a promotional price which was valid for the first 12 months.  Let me know if you want me to cancel your subscription.

  Concerning

  Bev

• Double charged for the service and support will not help!  Can you?

  Anyone know the secret to get a real person on the phone at Adobe?  These cat overseas representatives are not cut it!  I have a detailed transcript of a chat where the rep has no idea and can't even articulate their responses well enough to be called support. My problem is simple:

  Last month, Adobe somehow has not received my automatic membership via PayPal payment, even if the PayPal transaction has been completed, and the funds have been removed and delivered (I have documentation that Adobe don't want to watch).

  I used the support available to me - a poor attempt at a service of cat - nothing works.  The representative was informed of the situation and proceeded to charge me for the service once again, even though I told them I had already been charged, and it was a mistake on their part.  Now I have an another $49.99 charge on my account.  So that re - activate my subscription, it wasn't what I asked.  When I contacted PayPal about this, their response was to cancel my subscription, completely, but still no refund my second count (they also have a system of foreign aid, under normal)...  Now, I'm in the 'warning' of 30 days period before my service is completely turned off and not sure if I want to trust Adobe to my money, once again.  I contacted my bank - that should be a last resort, but I guess that is where I am, now.  They are willing to work with me, because I can pick up the phone and explain the situation to them.  Why I can't do this with Adobe?

  My last option is to take advantage of free legal assistance for my company and sue Adobe for $49.99, which seems silly, until you realize that it's free, and Disney has AMAZING lawyers at our disposal.  Is this really necessary?  Why am I put through so much aggravation due to the error of Adobe?  If I return, I would expect compensation for my trouble.  At least a few months of free service for the overload and my months of unrest.  Otherwise, affinity looking really tempting...

  Hello

  Please see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• Creative cloud was double charging my account

  When I renewed my account creative cloud on 20 October 2015, I was charged the typical $21,65 to my plan and two days later was charged $ 32.46 for the same creative cloud. Now this month I was charged the $32.46 again on 16 November 2015, despite my account was not due until the 20th and the rate of the plan being $21,65. When I checked my payment under the adobe ID plan, none of these charges $ 32.46 appear on my account history. I need to have these extra charges stopped and refunded if possible. I called the service number and has been waiting for more than an hour with no help, I also posted in the chat and did not receive a timely response.

  Please return to my private message.

• How can I get a refund when I bought a tone text but my wifi expires when he was about to download, but I was still charged for it even if I don't have it on my device?

  I tried to download a text, but my wifi stopped workin. I was responsible for the tone, but it is not on my phone now. How to get a refund for her?

  Try to contact iTunes Support: http://reportaproblem.apple.com

• I'm having problems trying to cancel my monthly subscription.  I tried connecting 2 different browsers and still cannot be the Cancel button.  Please help me so that I am not charged for another month of something that I don't use.

  The system also allow me to actually TALK to someone at Adobe, which is what I want to do.

  
  

  Linda, check please I sent you a private message.

• Made double spout for 6 months?

  I've been doing double spout and noticed today after going over files that adobe has added a second copy of the CC plan to my account! I never asked for this and never wanted a second!

  So far, that puts me $376 plus interest in the hole because of the added products Adobe, I never agreed to that.

  I want this rectified and my money returned.

  Hi Sue,

  My apologies for the inconvenience that you are experiencing. It seems you have two active subscriptions you signed upwards to a new subscription in August 2014 and your existing subscription, early August 2013 has been renewed automatically under the terms of subscription. We cancelled the duplicate account, you can you please wait for full refund in maximum 5-7 working days.

  Please send me a PM if you have any questions.

  Kind regards

  Ankush