Downloaded list processing order

Sometimes I give me a list to download on Eloqua with duplicate email addresses. Eloqua will, of course, only add the e-mail address at the base of contact once. But when there is conflicting information in the lines with the same email address, Eloqua, will be used to inform the rest of contact fields. For example, let's say I have these two lines in my spreadsheet:

[email protected] Rob, Sommers, MyCompany

[email protected] John Smith, MyOtherCompany

Eloqua will use the first occurrence of an email address and fill in the contact with Rob as the name database, etc.. ? Or it will go with the final appearance and add information to John?

Thank you.

Hi Rob,

Eloqua will fill the folder based on the ASCII value.

It should merge two records and select the value for each field that has the largest value ASCII (i.e. Robert is greater than John, but company MyOther is higher than my company).

So given your example above, the result should be:

[email protected], Robert, Sommers, MyOther Company

Hope that helps.

Alex

Tags: Marketers

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