Drive DVD - RW will not recognize disks

Original title: dvd

my dvd rw HP drive does not recognize any disk put here, I tried cleaning but it does not work

Your CD or DVD drive is missing or is not recognized by Windows or other programs:

http://support.Microsoft.com/kb/982116

Your CD or DVD drive cannot read or write media - Fix It:
http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

Tags: Windows

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    Your CD or DVD drive is missing or is not recognized by Windows or other programs
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    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
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    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
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