Drive external drive is not accessible, access denied.

My computer (Win7 Home Prem) ran chkdsk after an update of windows, probably triggered by ccleaner or glary utilities. My external hard drive was plugged during the update, reboot and chkdsk. The chkdsk command probably checked my coz external HD, I can see folders/paths that were there. The next day I couldn't access my HD due to a mistake, saying: it was not accessible and access is denied. I searched online potential solution and tried the following without success, and they have been applied using an admin account and an admin cmd.

* Change the permissions and ownership, but the property always says it's impossible to determine the owner.

* Changed the share permissions.

* Do you have 'takeown' and a 'icalcs' has changed owner but same error.

* Check the disk management, drive seemed ok with the letter drive and all.

* Ran chkdsk /F on both of my C: drive and external hard drive, both completed successfully without error during the analysis and not found bad sectors.

* Program of Unlocker used to check if player was running another process, found nothing.

In my computer, it shows the letter drive and NTFS, but not bar showing free space. Properties would show 0 free space / used. Here I can go to cmd and access the content from there. I used the function of 'Explore disk' of glary Utilities and I could see the content and even run mp4/avi files in the player. So I guess the drive and its contents is ok, just that I can't access it through normal means.

Thanks in advance!

Rob

Hi LeBlanc,

I apologize for the late response and can certainly understand your concern. I appreciate your efforts. As you mentioned that you are not able to access the external drive, and you receive the error of access denied when you connect to your user account, I suggest to try to create a new administrator user account and then try to access the external drive.

To create a new user account, please follow the steps mentioned in the link below:

http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8

Please let us know if the problem persists.

Tags: Windows

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