Duplex charger HP 8620 document Mac error - 'the scanner could not complete the scan.

Hello

When the analysis attempted double helped since the document feeder, I get the following error:

the scanner was unable to complete the scan

If I don't select duplex option, the printer scans very well. I really need the duplex feature was that the printer was purchased for.

I uninstalled the printer, reset and all that gubbins.

my setup is the following, configure the printer as wireless on mac osx mavericks last generation last drivers/HP utility. Ipgraded for the latest firmware of the printer also. all without success, and now support is not open until Monday

For more information on this...

So I think that I managed to fix it. Different solutions etc. then forums all about I thought I would include it here. This is the steps that I found to work for Mac OS x 10.9.

I need to follow the steps:

  1. Remove the power cable while the printer is turned on wait about 15 seconds and plug it in again.
  2. When the installation of the printer using the selection HP not the Airprint, which is added by default on Mac OS x 10.9 - capture screen attached and operating.

    If everything is working great and then if not go to step 3.

  3. If the printer is already installed with AirPrint go to the printer main & scanners, right click in the box on the left where you printer is displayed and click on reset printing system. -This will remove all printers found here also.
  4. Download of the latest version of the software for your operating system
  5. Install the software, restart the computer.
  6. Download the latest firmware, if it is available for your printer
  7. Add your printer and follow the steps 1 & 2. It should work and allows you to copy double-sided.

Don't know if this is a limitation of the software or drivers but ADF allows up to 300 dpi, as the manual scanner allows all the way up to 1200 dpi.

See you soon

Ed

Tags: HP Printers

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