Duplicate movies & the iCloud status question

I have a strange problem.  I use the latest version of iTunes on my Mac.  The last time I was there (maybe two weeks ago), everything was fine.  Today, I opened iTunes to download two movies that I bought it.  Here were the things are a little strange.

In my list of recent movies, I noticed that some of the films have duplicates.  There is at least 6 of them.  It is one I downloaded previously and another with the little cloud on it.  I then clicked on the full list of movies and looked at the list.  All those that are duplicated have an inscription that says bought and one that says non-eligible (in the iCloud status field).  Those who say ineligible is those that I had downloaded previously.  I tried to play a few of them, and they play very well.  I'm confused as to what happened here.  As I said, everything was fine and normal the last time I was here.  I have not opened iTunes or even done much of anything on the computer right now.  All my music is fine without duplicates.

Any ideas what happened or how I can fix this problem?  I thought to download duplicates that have the little cloud and then removing those who say ineligible, but I don't want to end up spoiling something and lose these movies all together.  I want to just delete the duplicates.

Lisa

Hello, nhlisa!

Thank you for joining the communities Support from Apple! Looks like you have a problem, namely what movie double to remove from your library. I know how it is important to be sure, there is a good copy of a movie in iTunes to look everywhere. Read this article here on how to find and remove duplicates in your iTunes library.

What might have happened, is that the iTunes Store pushed new versions of films for you. The best option would be to remove the non-qualifying version and download the iCloud version in order to have the best version available on iTunes and for your viewing.

See you soon!

Tags: iTunes

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