DVD burner in the new laptop VERY SLOW - PLDS DVD +-RW OF THE - 8A5HH

I just got a new laptop from Best Buy - Dell Inspiron 3521. There a PLDS DVD +-RW OF THE - 8A5HH drive built in. I tried to burn a data CD, but it failed several times.

I tried these in the file Explorer and CyberMedia Power2Go Burns, also at the Maximum speed or 24 X. It was using both Philips 52 X speed CDR burning failed at the end, when the burner is trying to close the disc. He couldn't complete a burn speed X 10 (very slow) to Power2Go. File Explorer strangled between 7 X and 10 x to be able to burn and did not show a dialog box saying if the burn is complete or not. He left me guessing.

It was after a call to Dell technical support and a trip on the Microsoft Support Site to use their CD - RW test online. He said he updated something, but I don't know what.

I must say it's a disappointment. I think I should have bought a laptop without a burner inside and bought an external burner. At least that way I had have the choice of what I got. This burner is slooowly.

Anyone have any idea if this can be fixed, or is it just a limitation of the burner is in this laptop? If it is material, well I guess you get what you pay for.

Dell phone support fixed it. Went to the Microsoft Support website and ran a convenience store of material for DVD players, who suggested the update of the firmware of the player. He did that, and then we went back and burned a disc in the file Explorer and it worked, but only to 10 X I opened Power2Go and burned a disc at 24 X, and it burned successfully. I didn't actually measure the speed (Power2Go shows you that), but it worked well and quickly. I think that the problem was an outdated firmware for the DVD/CD burner. Flashing to the latest firmware fixed the problem.

I want, I knew that this troubleshooting tool on the Microsoft support site, but now I can not find.

--

Tags: Dell Drives

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