Model BDP-S350 will play the dvd but not a blu - ray disc

So far has never had a problem with my blu - ray player.  The last time I used the player, I watched a dvd movie.  I tried t watch a disc blu - ray today and I kept getting the error message "cannot read disc - unknown.  I tried 5-6 different blu - ray discs.  I made sure that the firmware has been updated and I followed the troubleshooting guide.  Nothing has worked.  It will play DVDs but not blu - ray discs.  Does anyone have a solution?

Hi jfniep!

You mentioned that he doesn't play Blu - ray discs? Can I know the title of the Blu - ray disc movies? It's happening on all Blu - ray discs you include those who played before?

Tags: Sony Products

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