DVD drive don't read do not install DVD, burn CD work

So I guess it's a hardware problem with my DVD player. As mentioned in the title, it will not read the installation discs but burned CD is good.

-J' I tried to reboot the computer, it does not solve

-J' reinstalled the drivers for the DVD, do not solve

-Started the DVD in BIOS, didn't solve it

I have a M17x r3 laptop, Win 7 64, the DVD is HL-DT-ST DVDRWBD CA30N

Hi Pascalywood,

Test your drive using the Dell diagnostics. I describe the procedure in my guide for troubleshooting linked below. Make sure you put a DVD disc into the drive during the reading test.

Tags: Dell Drives

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