DVD player and dual boot do not work on the computer.

I have two computers - an a dual boot Win 7/Vista; the other Win 7. In these days, nor (2) DVD player work in the dual boot Win 7, any more than the DVD in my other Win 7. All three say:

Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

However, both work on Vista. What has Microsoft done now?

Separated from -.

https://answers.Microsoft.com/thread/e41cf494-c2f1-4333-ac44-45ec6ff2b26f

Hi DonnieS,

As you mentioned in your post, it is usually caused due to corruption in file registry of pilots. I would suggest trying the following methods and check if it works for you.

Method 1:

The known last good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The known last good Configuration feature restores all information and the driver registry settings that were in effect the last time the computer started successfully.

Refer to the following article in Microsoft Help to boot last known good configuration:

http://Windows.Microsoft.com/en-us/Windows7/using-last-known-good-configuration

Method 2:

Try to reinstall the drivers from CD/DVD and check if it helps. This is to check if the problem is caused due to the corruption of driver's record or not.

To uninstall and reinstall the device drivers, see the following Microsoft TechNet article.

http://TechNet.Microsoft.com/en-us/library/cc725782.aspx

Please reply with the status of the issue so that we can better help you.

Tags: Windows

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