EliteBook 8540w - HP ProtectTools Security Manager Installation error 1001

On my HP EliteBook 8540w notebook, I'm trying to install the HP ProtectTools Security Manager to use the finger print scanner, but at the end of the installation, I get an error with code 1001 and installation is cancelled and the versteckte for fingerprinting is therefore unusable.

I tried the two sp48575_v5.0.7.711.exe and the sp49992_v5.1.0.736reva.exe and both give the same error 1001.

No idea on how to solve this problem, thanks in advance.

I am running windows XP sp3

Please see the capture of the error screen.

Thanks for your help/suggestions.

I tried the same thing and it worked, I disabled all services start in the msconfig and restarted, but I got the same error, then the next I went through all running services and disabled all that I thought was unnecessary and has tried to install and installed without error. Then I enabled return all services in msconfig and restarted my computer and the hp protect the safety of the tool Manager works as expected.

Tags: Notebooks

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