EliteBook 8570p: battery not charging - even if the computer appears to see that it is plugged

I have not found a suitable solution for this (yet).

As a backdrop, I just got my laptop under warranty returned by HP service for a problem with booting docked impasse.

They replaced the motherboard and the hard disk. I kept battery with me, so he did not travel to the service.

So I turn the computer to the test, to see if the boot at a standstill problem was software related, and I noticed that the battery does not load (network port is also not reliable, but maybe it's a different problem).

I tried the fix posted elsewhere where I uninstall the ACPI compatible batteries from the Device Manager. But that did not work.

This produces the same, whether the laptop is docked or connected directly to the power:

1. the power low battery icon is displayed and AC plugged in.

2. the battery charging light is orange.

3. once I start first the power icon is animated, clearly showing that the battery is charging

4. If the mouse on the icon of power, it lists that the battery is 23% (plugged in and charging)

5 but nothing changes. hours later the battery is always on display at 23%

6. battery works. I can run off the battery voltage.

7. the power supply works. I can run off AC only (with battery removed)

Thank you

The saga has been longer than that. I got a new battery, but the problem persisted. I actually managed to charge the battery and it meets the same test on a laptop.

I called HP support and they suggested I have test the battery in diagnosis mode F2/system, outside of Windows.

The same battery would pass or fail depending on the State in which was the battery.

In any case the laptop wouldn't load any stack - on a platform or directly connected.

I could get a failure of the battery if the battery was less to, say 85% and the yellow light blinking load (load error).

I ended up sending the laptop in for repair - they think case somehow got distorted... but I'm not sure what they actually lair.  The motherboard was already replaced for other reasons.

Tags: Notebooks

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