EliteBook 8570w - content of the USB is not visible

I know that this is not a novelty, but maybe someone has experience this problem on this model and you can help me refine more quickly.

I have the user enters a PNY 64 GB USB key and we cannot see its content, or generally the player itself on any of our 8570w Elitebook laptops. I can see it on our desktop Compaq Pro SFF 6305.

If I clean the boot I can see the drive and access the files on it. I'll be working by activation of services until it breaks, but if you have this problem don't be on this maybe model you can save me some time.

Thanks in advance!

Freshener files for HP protect tools was the question. Deleted it and the drive appears fine now.

We also had a problem in the past with Privacy Manager and have thus removed. The Outlook add-in was interfering with sending e-mail to recipients within our Organization.

Tags: Notebooks

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